Cabinets To Go
Warranty service, product overall
Price, quality, sales rep knowledge
Cabinet quality, savings, price
Delivery service, value for money
Customers Don’t Like
Quality of paint, warranty, qualty control
Customer service, verbal promises, delays
Quality, customer service
Quality, customer service, replacement parts
When it comes to the worst kitchen cabinet brands, our sophisticated algorithm has shown that the following five companies are the leaders: (1) KraftMaid, (2) Cabinets To Go, (3) CliqStudios, (4) Sauder Furniture, and (5) Hodedah. The list of the 5 worst kitchen furniture companies is based on kitchen cabinet reviews that have been posted on Pissed Consumer, combined with the rating companies receive from consumers’ kitchen cabinet complaints and overall experience with the brands.
In this top 5 worst kitchen cabinets companies overview, the brands are reviewed on the following:
- Pros and Cons
- Products and Services
- Shipping Policies
- Refund and Cancelation Policies
- Reward and Financing Programs
- Discount Programs
- Customer Service Communication Channels
Worst Kitchen Cabinets Brands Pros and Cons
Based on the total number of kitchen cabinet reviews and kitchen cabinet complaints posted on Pissed Consumer, the following apply:
Cabinets To Go pros and cons
Most Cabinets To Go reviews, people seem to like the style and design of the products while the brand’s customer service is one of their weak points.
CliqStudios pros and cons
Enjoying the best rating among all five brands, they seem to be doing very well when it comes to style and design. Their shipping service is also rated well (3.8/5), but the customer service is their pain point too. However, CliqStudios are the only ones that have provided a reply to almost all consumer questions and reviews.
KraftMaid pros and cons
The customer service and product quality are among the things that cause the most frustration among their customers. They have a good rating in the style and design category, though.
Sauder Furniture pros and cons
They had the most cases of resolved issues over the phone compared to the others, but their service and product quality did not allow them to rank higher.
Hodedah pros and cons
Their cabinets were rated better than Sauder Furniture with 3/5 stars (the same as CliqStudios), as were price affordability. The quality of the products or the services provided to consumers did not please, though.
KraftMaid VS Cabinets To Go VS CliqStudios VS Sauder Furniture VS Hodedah Products and Services
Before you begin going into deep with this review, let’s first introduce each company in regards to the types of services each one offers:
Besides providing information about the various KraftMaid design styles, home design trends, and details, such as how to choose the right cabinetry, KraftMaid also provides product combos to fit into personalized spaces, as well as a collection of cabinet doors, decorative enhancements, innovative kitchen designs etc.
2. Cabinets To Go
The brand gives consumers the chance to shop cabinets, flooring, countertops, and accessories while also providing a separate gallery section where potential buyers can view real home renovations to get inspired.
CliqStudios has a team of kitchen designers to help guide kitchen remodels. The brand also offers free professional design services, along with home storage solutions, kitchen storage options, countertops, hoods, and hardware choices, and How To resources.
4. Sauder Furniture
Sauder Furniture has a wider array of different products that are not centered around kitchen cabinets only. For instance, consumers can find from accent chairs and tables to pet homes, kids toy chests, TV stands, clearance, and office furniture. They also have pages to choose from several collections, finishes, and styles, alongside an Ideas section.
Hodebah has furniture for the kitchen, bedroom, living room, and the office, as well as bar stools, and bar stands.
Worst Kitchen Cabinets Brands Prices Comparison
This one is a bit tricky to answer due to the different marketing policies each brand has. For example, both KraftMaid and Cabinets To Go enable consumers to ask for kitchen cabinet samples, which prices start at $3 by getting in touch with either the KraftMaid or Cabinets To Go customer service staff. Or they may choose to order as many cabinet doors as they need to complete their renovation project.
CliqStudios also enables buyers to receive a free sample kit free of charge (additional samples are offered at $4.95 each) but mention no price on their website. Instead, they urge potential buyers to get a quick quote after completing a questionnaire (i.e., how many cabinet doors they need, what style, what color, etc.) or use the CliqStudios phone number to figure out what their kitchen renovation will cost them with the selected items.
It should be noted that most CliqStudios reviews at Pissed Consumer were about the quality of their cabinets. For instance, the following consumer says that although they had excellent design experience with the brand, they felt frustrated after having issues with chips and peels. And, while CliqStudios did provide replacements, they were also not on par with their expectations.
“…Once installed, we began having problems with all of the Navy Cabinetry and moldings/finish pieces. The navy chips, peals, and flakes off revealing the bright white underneath. Cliqstudios has sent us replacement doors, which is great except the replacement doors are doing the exact same thing…”
As for Sauder Furniture, their kitchen storage cabinets start at $119.99, with the most expensive item costing $309.99. Now, if you want to find out what a product of your interest is worth at Hodedah, you will probably need to download their catalog. Surprisingly, though, every single item in the Kitchen Cabinet section was unavailable at the time of this writing. Both Sauder Furniture and Hodedah have received a number of complaints regarding the quality and workmanship of their products.
Worst Kitchen Cabinets Brands Shipping Policies Comparison
According to the KraftMaid Shipping & Returns page, they offer standard shipping for all of their online items. The rate is flat and set at $10 within the US and $20 for shipping to Canada. Delivery is usually done between 10-20 business days. Note that the shipping cost applies to their online samples too.
Cabinets To Go offers the following delivery options:
- Pick up from a Cabinets To Go store (free).
- Local Delivery (prices vary among local stores).
- Direct Home Delivery (cost starts at $199).
Customers may also choose Curbside or Front Door delivery at an additional cost. Note that delivery fees may vary depending on the delivery location. Based on the Cabinets To Go reviews we have received, their shipping and delivery services please their customers as they are perceived to be more competitive when comparing the five worst kitchen cabinets brands.
On the flip side, the Cabinets To Go customer service was among their less rated ones, based on the number of negative Cabinets To Go reviews consumers left about how the brand has handled their claims and issues.
CliqStudios gives a rough estimate of the shipping and delivery times, which range between 1-14 business days, depending on things like the location, weather, and special delivery requirements. Deliveries are made between Monday and Friday, from 8 am to 5 pm. As for the charges, the following apply:
- Standard Home Delivery (inside an enclosed area)– Free delivery
- Limited Area Delivery (i.e., no stairs, steep driveway, etc.) - $250
- Restricted Area Delivery – Undetermined (you will need to call the CliqStudios phone number for a quote).
All orders are also subject to a $250 handling fee. If a customer places a Rush order, both the shipping dates and charges differ. Finally, orders over $2500 have free shipping. If we compare Cabinets To Go with CliqStudios, it becomes apparent that the second charges extra fees for services such as handling and offer a more expensive direct home delivery service. On the other hand, the first does not offer free shipping, which could be a reasonable Cabinets To Go complaint.
Sauder Studios doesn’t offer shipping to Alaska and Hawaii. For the rest 48 lower US states, they ship either Light Truck Load Carrier of UPS within 1-4 working days of receiving the order. The overall delivery time can take from 2 to 10 business days while it may take longer for some shipments. Currently, the retailer offers free shipping on all orders while some coupon sites provide promo codes for free shipping too.
Finally, Hodedah provides no shipping details whatsoever. The only related information we managed to find online was the shipping details retailers that sell Hodedah products provided, such as Homedepot that offers free delivery for most items. Also, one of the consumers has left a Hodedah review on our site, sharing their experience with the brand. Among others, they mention that they were prompt by the company to contact the local retailer where they got their product from as the brand does not ship outside the US.
“The products advertised are not the same as the finished product. The China Kitchen Cabinet pictures on the website show you that the lower part of the cabinet has a meshed finishing, and that is just a sting…”
Worst Kitchen Cabinets Brands Refund & Cancellation Policies Comparison
Many kitchen cabinet complaints have been made about the brands’ refund, which played a vital role in finalizing the worst kitchen cabinet companies list.
If you wish to cancel an item you bought from KraftMaid, you can call them before the order is processed for shipment. After that, cancellations are not allowed, and you will need to return the merchandise within 30 days of receipt and in their original condition.
The company does not accept returns for door samples, quarts, finish chips, fill sticks, touch-up paints kits, aerosols, and pens. Note that if a product is shipped back to the company due to company error, they will only refund shipping costs. Also, make sure you enter the necessary details, as mentioned in the KraftMaid Online Shipping & Returns page.
Cabinets To Go also has a long list of items that cannot be returned, including:
- Assembled cabinets
- Clearance items
- Close-out products
- Installed flooring
- Special orders
- Items sold as is
Again, you will need to send back the merchandise within 30 days of receipt of the product, provided that the product is returned in its original packing and condition. Also, always according to their terms and conditions, cancellations are subject to a 25% fee (for restocking) while refunds are made by check (if the purchase is made by check or cash) or credit/debit card (for orders paid via credit/debit card). We have received no negative Cabinets To Go reviews about their return policy.
The CliqStudios Return Policy states that the brand has a 30-Day Return Policy while they also apply a 25% restocking fee for returned orders just like Cabinets To Go does. However, if we compare Cabinets To Go with CliqStudios in terms of their return policies, one big difference comes up.
The latter only accepts return and replacements that have been authorized by their Customer Service. This means that you will need to call the CliqStudios phone number and speak with customer support agents about getting your return accepted. They also do not take back:
- Modified products
- Already installed items
- Custom-modified cabinets
- Power-assisted merchandise
- Specialty cabinets
- Custom accessories
- Designer Pain Collection cabinet colors.
The return, cancellation, and refund policies of Cabinets To Go vs CliqStudios are, from what it appears, a bit more flexible, especially when taking into account that we have received slightly fewer Cabinets To Go complaints than negative CliqStudios reviews related to these particular services.
Sauder Furniture has a much stricter cancelation and returns policy as they accept no order cancellations per their Returns/Cancellations page. The reasoning they give for this decision is that they start processing each order as soon as it reaches them.
Now, if you want to return a damaged product or one that has missing parts you can call their toll-free number (details about customer support details right below), send them an email or use the live chat function from Monday to Friday (9am-5: 30 pm).
Finally, for the instances where you want to return a product that you have not assembled, you can call the customer assistance department and arrange a return within the first 7 days following receipt. If you are eligible for a refund, you will receive your money (minus the original and return shipping fees) to the credit card you used to purchase the item.
Finally, Hodedah is once more difficult to see through, with cancellation and return policies nowhere to be found. In this case, it is probably safer to just contact their customer support department and ask for related information. Nevertheless, it is their customer service that has affected their place in the top 5 worst kitchen furniture brands list, based on Pissed Consumer kitchen cabinet reviews.
KraftMaid VS Cabinets To Go VS CliqStudios VS Sauder Furniture VS Hodedah Reward and Financing Programs
Cabinets To Go comes forward with a 12-month and 48-month special financing plan for purchases of $1,000 and $2,999 respectively. The first requires no down payment and has no interest (unless you don’t pay the promotional purchase within the promotional period).
The second has an APR of 9.99% for the duration of the plan. There is also an in-between financing scheme that allows customers to pay no interest fee and pay in 36 months.
CliqStudios offers a financing scheme where customers can pay the entire amount of their order via monthly installments. This is achieved by qualifying for Bread (does not affect credit score), which allows you to pay an installment load. For more details, you can visit the Bread-related CliqStudios FAQ page. So far, we have not received any negative CliqStudios reviews tied to their financing program.
Of the remaining three brands in the worst kitchen furniture companies list, neither Sauder Furniture nor Hodedah or KraftMaid present a financing plan. So, it all comes down to a Cabinets To Go vs CliqStudios «duel», where brands seem to be offering several alternatives.
Worst Kitchen Cabinets Companies’ Discount Programs
KraftMaid, Sauder Furniture, and Hodedah do not have, at least for the time being, any special promotion that enables consumers to buy their products on discount. Cabinets To Go, on the other hand, has a Buy One Get One Free promo, where customers that purchase a base cabinet get a free wall cabinet. Also, they promote a 20% off deal (waterproof and hardwood flooring).
As for CliqStudios, they offer a selection of samples and a style catalog for free, as well as lifetime warranty. The warranty is void and null outside the lower 48 United States, according to the company’s Warranty page. So you can always search online for bonus codes that open special deals for all five brands.
Comparison of Customer Service Communication Channels
Here are the available ways to get in touch with a customer service agent of this worst kitchen cabinets brands review and to compare kitchen cabinet brands customer service.
- In case you have Cabinets To Go complaints or questions, you can reach out to Cabinets to Go customer support via the company’s contacts page.
- KraftMaid customer service can be reached by calling a toll-free number or emailing them.
- To leave a CliqStudios review or ask a question, there are several CliqStudios phone numbers and email address.
- The Sauder Furniture customer assistance department is available via telephone, email, and social media pages.
- Hodedah has two telephone lines to serve their customers while also providing email customer service too.
Health and Hospitality Expert
Litsa is a freelance writer focused on Travel, Cryptocurrency, and Business. Also, she is a Health and Hospitality expert. She has been writing in these fields for more than a decade while her work has appeared on numerous media outlets, including USA Money, Today, and well-respected blogs.
*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, number of resolved issues, number of company’s responses, etc. The algorithm is subject to change in the future.
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