Everyone wants to feel healthy and fit. Part of that healthy image is knowing that you’re not carrying around tons of extra weight. Losing weight may be the next step to a healthier you, and you want to find of the many weight loss programs. To help our readers determine the best and the worst weight loss programs, we scoured many online reviews to identify the best and worst weight-loss diets out there.

It is important for our readers to understand that the worst weight loss programs were selected through our algorithm based on consumers’ reviews. This algorithm evaluated the information in each company’s profile including user ratings, the number of resolved issues, the number of company responses, things customers like, things customers dislike, and more. This algorithm is subject to change in the future.

Our algorithm identified the following as the worst weight loss brands according to users’ opinions:

  • Nutrisystem
  • Weight Watchers
  • Lipozene
  • Trim Down Club
  • Ifit

To help our customers understand why these are the worst weight-loss diets out there, we compared the companies using their websites and the information provided to us by their customers in weight loss program reviews.

We used the following factors to compare Lipozene with Trim Down Club, Nutrisystem, Weight Watchers, and Ifit:

Read on to see the Trim Down Club vs Weight Watchers vs other companies breakdown.

Compare 5 Worst Weight Loss Programs Customer Service Experience

When you look at the comparison of Nutrisystem vs Weight Watchers, or Lipozene vs Trim Down Club, you will find a wide range of customer experiences. All of the programs promise to help you lose weight, but the actual amount of customer service and support are best determined through real weight loss company complaints and reviews.

When we started digging through Nutrisystem, Weight Watchers, and Lipozene reviews, there was plenty of real customer feedback to discover. The same is true for trying to sort through the Ifit and Trim Down Club pros and cons.


When trying to determine the Lipozene pros and cons, we went through the Lipozene reviews on PissedConsumer. Our rating is based on 230 Lipozene reviews and Lipozene complaints. Based on customer feedback in these Lipozene complaints, the company has earned 1.8 stars out of a possible 5. The Lipozene customer service experience is rated 2 stars out of a possible 5.

In the Lipozene complaint, one customer explained the interaction with the Lipozene customer service. In a Lipozene review, the person explains his/her frustration with trying to cancel the order. The customer states that he/she “…ordered the trial of lipozene for $39.99 + tax (like seen on the commercial) and I went on their website to order…. After 48 hrs i checked my credit card and they had charged me $172...I called and tried to cancel it and also asked why I was being charged that much when I never agreed to it…

The person continued with, “Customer service…proceeded to imply that I was ***, they were not helpful, they hungup on me because I was asking for my money back and to cancel the order…”

His final thought in the Lipozene review was, “…Horrible customer service!!!!...”

If you have questions about the Lipozene weight loss pills and diet program, you may call Lipozene customer service at 1-888-220-8907.

Trim Down Club

According to the data collected from Trim Down Club reviews on our site, the company is rated 1.5 out of a possible 5 stars. There are 73 Trim Down Club reviews considered in this rating. The Trim Down Club membership is poorly reflected in these Trim Down Club complaints, as the Exchange, Refund and Cancellation policies are rated only 1 out of 5 possible stars.

In the Trim Down Club review, a customer detailed her experience with a Trim Down Club cancellation request. Since there is not Trim Down Club phone number, she reported her frustration with her order online in hopes of finding a solution.

In Trim Down Club review (#1497959) the person states, “I paid for the 1.99 trial run, and I received the confirmation of my payment through email but was unable to access my product. I've messaged them several times, but I'm worried that they're most likely a scam…”

The final thought on the matter was “…I'd really rather not have my credit card # with them, but I also think that at this point I might have to get a new card to avoid any incidents.”

If you have a question about your Trim Down Club membership, you cannot call a Trim Down Club phone number. Instead, you can only attempt to reach the company through the contact form on the company’s website.  

Weight Watchers

According to 51 Weight Watchers reviews, the company is currently rated 1.6 stars out of a possible 5. Customer service is rated only 1 star out of a possible 5, which is based on many Weight Watcher complaints on our site.

In the Weight Watchers review, one customer explained his/her frustration with the program. The Weight Watchers complaint states “What a nightmare! Stay away! I joined and then after about one month, I called to cancel my membership…”

The person continues his/her Weight Watchers review by stating, “…The rep on the phone tried repeatedly to get me to change my mind...After over an hour, she finally agreed that I could pay the early termination fee… Well, she never input it into the system, so I kept getting charged the monthly fees…”

The customer ends his/her experience by stating, “…Finally, in March, I called customer service again. After another almost two hours, I finally got my account closed…Weight Watchers sucks!”

 If you have a question about your Weight Watchers membership, you can call the Weight Watchers customer service department at (800) 651-6000. 


When 595 Nutrisystem reviews are consolidated, the company is given 2.6 stars out of a possible 5. Nutrisystem appears to work with customers as 420 of the 595 total reviews have at least one company response.

 If you have Nutrisystem complaint or question, you may contact the Nutrisystem customer service department at (800) 585-5483.


According to the 77 Ifit reviews on PissedConsumer, the company has only 1.3 stars out a possible 5 in its rating. The company’s website and customer service all scored only 1 star out of 5 as well. Many customers noted “poor customer service” as a primary dislike for the company.

 In her Ifit review, one customer explained her frustration with autorenewals. She stated, “When I called to cancel my auto-renewal membership charged to my credit card, they said that I could have 30% back which would be $54 out of the $180.”

She ended her Ifit complaint by stating, “This is the WORST company I have ever dealt with and their subscription customer service is worthless.”

If you have an Ifit complaint or concern, contact the company at (866) 608-1798.

Compare Weight Loss Programs and Products

The types of service and the various products offered by the diet programs vary according to the company.


Lipozene is a dietary supplement taken before meals. According to the website, which answers the question, how does Lipozene really work, customers, take two capsules with 8 oz. of water thirty minutes before meals. The Lipozene diet pills contain “a clinically proven super-fiber from the Konjac Root. Lipozene’s incredible fiber has the ability to expand 200x its size.” The Lipozene weight loss pills essentially make you feel full before you eat.

Lipozene program

Lipozene pills are ordered through the website and delivered to your home.

Trim Down Club

According to the website, Trim Down Club is an online service provided to paying members. By joining the program, you have access to the Trim Down Club recipes and menus as well as Trim Down Club menu planner and advice. There is an active Trim Down Club community online as well.

Trim Down Club program

By signing up for a Trim Down Club membership, you will receive access to a private Trim Down Club account where you can find the Trim Down Club menu and recipe collection.

Weight Watchers

According to the Weight Watchers website, the Weight Watchers program is about how many points you can eat on a daily basis. Foods are assigned point values and you select foods based on how many points you are allotted on a daily basis. The program “encourages you to eat more fruits, veggies, lean protein, and less sugar and unhealthy fats.”

Weight Watchers programs

By joining Weight Watchers, you have a choice of working with a digital coach or meeting with a group near your home or some combination of the two. The plans are paid monthly and give you access to local meetings (if you choose those options) and the online Weight Watchers app which includes ways to easily track your daily points.


The Nutrisystem website explains that Nutrisystem includes a “program with easy-to-prep meals delivered straight to your home.” With Nutrisystem, customers sign up for a meal plan that includes items shipped straight to you to eat at all meal times. Some of the plans available also include shakes, flex meals, and frozen meal options.

Nutrisystem programs



According to the company’s website, Ifit is a program that is available in conjunction with certain exercise equipment. With a membership to Ifit, you will have access to a personalized fitness trainer who can set up different fitness routines on your fitness equipment and provide motivation as well as specialized nutrition, sleep, and fitness information.

Ifit programs

With a monthly subscription to Ifit, you can sign up for virtual exercise classes, enjoy street or destination views while exercising and enjoy crafted meal plans to meet your fitness goals.

Compare Weight Loss Programs Cancellations and Refunds

Many complaints about the weight loss companies are related to money. Customers are concerned about how they are spending their money and how they can get their money back according to the company’s refund or cancellation policy.


The Lipozene website advertises the Lipozene weight loss program as $29.95 with a second bottle provided with no charge. The Lipozene pills are sent as part of a continuity subscription, which means they will continue to be delivered after the initial order.

Lipozene refund policy

According to the company’s FAQ page, Lipozene offers a 30-day money back guarantee if customers return the Lipozene within the first 30 days. In order to return the Lipozene weight loss pills, you must call customer service first to obtain a return authorization number. That number must be written on the shipping box. This guarantee only applies to purchases made through internet and television purchases.

Lipozene returns

Trim Down Club

According to the Join Now page on the Trim Down Club website, signing up for the program will cost you $1.99 for the first money and $9.90 every month following the first.  The page also advertises a 100% money back guarantee.

Trim Down Club return policy

There are not any additional details on the Trim Down Club FAQ page about the guarantee or canceling membership. The Trim Down Club FAQ page answers primarily questions about setting up accounts and how to use the meal planning program.

There is some information about the guarantee in the Terms and Conditions on the website. According to the terms, you must submit a request by the contact page to cancel your subscription within 60 days of purchase.

Trim Down Club refund policy

If you have additional questions about how to cancel your Trim Down Club membership, you must contact them through the website’s contact form. There is not a Trim Down Club phone number.

Weight Watchers

The cost of Weight Watchers is based on the program you select and the options you choose. At the time and location of writing, a digital-only plan was $3.07 per week, a brick and mortar coaching program was $12.69 per week and a workshop of the two was $6.92 per week. These prices can fluctuate.

Also at the time of writing, there was a discount offered that included free membership with no joining fee, a free month of membership and a free starting kit.

Weight Watchers cancelation policy

According to the cancellation page, cancel your Weight Watchers subscription, you can cancel online or you can call the Weight Watchers customer service center to cancel at 1-800-651-6000. There are many considerations on when the cancellation will take effect and if any refunds will be offered. Those considerations are outlined here.


Nutrisystem offers four plans ranging from $10.18 to 13.93 per day. These plans all include kits with preselected food for every meal. The more expensive plans also include access to counselors, more frozen meals and meal replacement shakes as well. 

Nutrisystem does off a money-back guarantee if you return unused meals from your first order of the new 4-week weight loss plan. There is a limit of one return per customer. 

Nutrisystem return policy


According to the Nutrisystem return policy, you can return unopened Nutrisystem non-frozen food within 30 days for a refund, less shipping costs. Frozen foods are not eligible for a refund.


Ifit is a monthly subscription to digital fitness coaching. The pricing on the subscription page of the website advertises $15 per person per month for the membership or $33 per month for a family membership. The monthly payments are all billed yearly, however, when you sign-up. There are promo and activation codes accepted on the website.

Ifit money back guarantee

There is also a 30-day money-back guarantee offered on the website. According to the guarantee, you can “cancel anytime in the next 30 days and receive a full refund.”

To cancel membership to Ifit, you must log into your account page on the website and cancel your membership from inside your account.

Ifit cancelation policy

Your health is important to you and you want to look and feel your best. The first step to finding the program that works for you may very well be to eliminate the worst weight loss brands using the weight loss programs complaints and reviews on our website.

When you use our algorithm to compare Lipozene with Trim Down Club, Weight Watchers with Nutrisystem or iFit and Lipozene, it’s easy to see where weight loss program reviews can be so beneficial in isolating the worst weight loss companies.

Freelance Writer By Rebecca Garland
Business and Education Expert

Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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