Coleman Furniture and Joss & Main are some of the popular online furniture retailers. The two offer a similar range of products with differences in designs and pricing. This article will compare the two online merchants to help customers make informed furniture purchase decisions.
Coleman Furniture Rating* – 1.6⭐⭐
Joss & Main Rating* – 2.8⭐⭐⭐
Coleman Furniture Reviews – 366
Joss & Main Reviews – 50
Coleman Furniture Claimed Losses – $200K
Joss & Main Claimed Losses – 1.2K
Coleman Furniture Successful Calls – 17%/64
Joss & Main Successful Calls – 15%/172
Coleman Furniture Resolved Issues – 8%
Joss & Main Resolved Issues – 15%
- What are Coleman Furniture and Joss & Main
- Customer service comparison
- Plans and fees comparison
- Delivery, order tracking and return policies
- Coleman Furniture VS Joss & Main pros and cons
1. What Are Coleman Furniture and Joss & Main
In this section, we compare Coleman Furniture with Joss and Main in regards to customer ratings, types of furniture, and the material used to make furniture.
Coleman Furniture vs Joss and Main Customer Ratings and Feedback
On PissedConsumer, Joss and Main has a 2.8-star rating, on Trust Pilot it has 1.4 stars, and on Better Business Bureau (BBB), the company is not specified as a separate business but related under the Wayfair company with 1.2 star rating. On the other hand, ColemanFurniture.com has a 1.6-star rating on PissedConsumer, 4.1 stars on BBB, and 4.6 stars on Trust Pilot.
As evidenced by the Joss and Main and Coleman Furniture reviews across PissedConsumer, BBB, and Trust Pilot, customers have had different experiences with the two companies. While some expressed satisfaction others were disappointed.
Coleman Furniture and Joss and Main reviews indicate that the companies have similar alerts. The top Joss and Main and Coleman Furniture complaints include:
- Poor quality of items: some customers complained that the items arrived damaged or in some cases, the items wore out after being used for a short time.
- Poor customer service characterized by difficulty getting through to customer support, being taken around without assistance, and in some cases, being put on hold for long.
- Shipping and delivery issues characterized by delivery delays.
- Order fulfillment issues such as unexplained order cancellation, delivery of wrong items, and in some instances some items were not delivered.
- Unfavorable return policy and difficulty returning for a refund.
For example, in the Joss and Main review #2009378 the customer complained about order fulfillment issues and poor customer service as follows:
Ordered outdoor furniture in May, told it was backordered Would be sent week of June 22nd. June 24th was told it is now unavailable. Could not get through to customer service. Will never order from this company again.
Similarly, in the Coleman Furniture review #1975089 the customer’s order was ‘accidentally’ canceled by the company. The customer has not received their refund and when they called the company to follow up on the issue, the representative yelled at them and then hang up.
With that said, there are also satisfied customers who were happy with the quality of products, a wide range of products to choose from as well as delivery services.
Joss and Main vs Coleman Furniture Types of Furniture and Best Sellers
Both companies offer more or less the same types of products, with slight variations in designs and pricing.
ColemanFurniture.com offers the following product categories:
- Bedroom, living room, dining room, and bathroom;
- Office furniture;
- Bar pieces;
- Kids’ room;
- Accent furniture.
At JossAndMain.com, you will find the following categories of products:
- Living room, bedroom, kitchen, dining room, entry, and hallway;
- Pet furniture;
- Pieces for babies and kids’ rooms;
- Accent furniture;
- Home office furniture;
- Outdoor pieces;
- Custom upholstery.
Joss & Main vs Coleman Furniture: Wood Used to Manufacture the Furniture
Both Coleman Furniture and Joss & Main online shops list the type of materials used to make each product on the product’s description page. In some product descriptions, ColemanFurniture.com mentions the specific type of wood used including birch, hardwood, poplar, and oak.
On the other hand, JossAndMain.com does not provide information about the types of wood used to manufacture their furniture. In the majority of product descriptions, you see either “Manufactured wood” or “Solid wood” being mentioned.
2. Coleman Furniture VS Joss & Main Customer Service
You can reach the Joss and Main customer service either through email, phone, or social media pages.
- Joss and Main phone number: 844-815-1158
PissedConsumer.com provides the following Joss and Main corporate offices address:
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
According to their contact us page, the Joss and Main customer service can be reached Monday to Friday 8 am to 6 pm, and on the weekends between 9 am and 6 pm Eastern time. Alternatively, visit the help center for answers to the top Joss and Main FAQs.
Similarly, the Coleman Furniture customer service can be reached via phone, email address, and social media pages. The Coleman Furniture FAQs page also provides detailed answers to the top consumer questions.
- Coleman Furniture phone number: (888) 423-2851
On their contact us page, ColemanFurniture.com provides their corporate office location as well as the times when the customer service representatives are available to handle different issues.
Coleman Furniture corporate address:
333 Washington Ave,
NY 11516, USA
Both Joss & Main and Coleman Furniture reviews indicate that several customers were dissatisfied with the companies’ customer service. For instance, in one Joss and Main review (#1942904) and in another one for Coleman Furniture (#2039601), the customers complained that they had been put on hold for 45 minutes.
3. Joss and Main VS Coleman Furniture Financing Plans & Fees
Coleman Furniture vs Joss & Main Financing Plans
ColemanFurniture.com has partnered with Affirm to provide customers with an easy, affordable, and flexible way to purchase furniture. If you are eligible, you can choose between 3,6 or 12 monthly installments at 10-3-% APR. Besides, customers have the option to lease-to-own through the Affirm, Katapult program.
JossAndMain.com has the Joss & Main Credit Card that enables its holders to choose between special financing for up to 36 months or a 3% back in rewards. Owners of the card may benefit from several financing options.
Joss & Main vs Coleman Furniture Delivery and Assembly Fees
According to the Joss And Main’s shipping costs page, orders that exceed $35 qualify for free shipping while that are under $5 are charged a shipping flat rate of $4.99. Also, if an item is eligible for free shipping, it is indicated on the product’s details page beneath the price of the product.
Additional sales tax may apply as pay the specific state tax laws. Notably, customized orders and non-standards items may not be eligible for free shipping. Any additional shipping costs are indicated in the cart alongside all the price details during checkout.
This company offers its customers various delivery options for large items as follows:
- Curbside (you unload);
- Curbside (we unload);
- Outside front door drop off;
- Inside home entrance drop-off;
- Room of choice delivery;
- All-inclusive delivery: the delivery team will unload the items, place them in a room of your choice, remove the packaging, and assemble.
Indicate your preferred delivery option at check out and you will be charged accordingly.
The Coleman Furniture shipping policy stipulates that all items are shipped for free within the 48 contagious United States. However, items shipped to Hawaii and Alaska incur a delivery cost. In regards to assembly costs, items with the White Glove Delivery Indication come with zero assembly fees.
Fabric Protection Plans
ColemanFurniture.com has partnered with Guardian Protection Products Inc. to provide customers with a range of protection plans. These include:
- Guardian 5-Year outdoor furniture protection plan;
- Guardian 5-Year Premium protection plan;
- Area Rug Guardian 5-year protection plan;
- Guardian 5-Year Outdoor Furniture Premium protection plan.
On the other hand, JossAndMain.com has partnered with various protection plan providers to offer its customers 3 protection options. The Joss and Main plans include:
- Square Trade.
Each protection plan’s page provides its respective terms and conditions as well as exceptions.
4. Coleman Furniture VS Joss & Main Delivery, Order Tracking & Return Policies
Coleman Furniture vs Joss & Main Delivery Times
According to the Coleman Furniture shipping FAQs, both small and large items that are shipped directly generally take 1 week of being in stock to be delivered. For the White Glove delivery option, Coleman’s delivery times range between 2-4 weeks after a customer places their order and it takes between 2-7 days for the items in stock to reach the company’s delivery centres.
On the other hand, according to the Josh and Main shipping policy, delivery times vary depending on the size of the item and the delivery option you choose as follows:
- Small parcels – between 1-8 business days after the order has been picked up from the supplier’s warehouse depending on whether you choose express, expedited, ground or economy shipping.
- Large items – 1-3 weeks.
Coleman Furniture vs Joss And Main Return Policies
The Coleman Furniture return policy stipulates that if you are dissatisfied with an item, you can return it, for a refund or exchange, within 5 days of delivery. The items must be returned unused and in their original packaging.
However, there are exceptions to this return policy. Some vendors do not allow for returns in which case, it is indicated on the product page. Special orders, mattresses, bedding, and linens are non-refundable and cannot be exchanged.
According to Coleman Furniture FAQs, if your item arrives damaged, indicate it on the delivery receipt and immediately notify them. The company will investigate the issue and either replace the item or the damaged parts.
All returns incur round trip shipping and a 15% restocking fee. Refunds are made once ColemanFurniture.com receives the returned items. To return, you should email the company to request for a return authorization number.
As for cancelations, those that will be requested within one business day come with no delivery or restocking fees. Otherwise, the cancelation is considered as a return and the customer incurs a restocking cost and round-trip shipping costs.
The Joss and Main return policy clearly states that returns must be made within 30 days of delivery in the original packaging and condition. Customers may choose to receive a refund to their original payment method (and pay the return shipping costs) or a full refund in-store credit.
Items such as clearance items, gift cards, personalized items, bundled items sold at a discounted price, items marked as non-returnable, and items that you have already assembled are not returnable.
Mattresses come with a 100-nights free trial, once per order, within which you can return for free or exchange it. You can return large appliances if you have not assembled or installed them and in their original packaging. For these once, you may be charged a restocking fee.
With that said, the Joss & Mains return policy stipulates that if you receive any defective or damaged item, including the “ non-returnable” items and large items, or if you receive the wrong item, you should return them immediately.
Coleman Furniture VS Joss & Main Order Tracking
The FAQs section on colemanfurniture.com indicates that the company sends you an email notification for direct shipment once the order leaves the warehouse. On the other hand, for white Glove Setup, once your order arrives at your local warehouse, the delivery company will call to set up an appointment for your delivery.
To track your order at every step, log in to your Coleman Furniture account, and fill the “check an order” form to see the status of your items.
According to the Joss & Main FAQs, customers can track their items at every stage. Once you sign in to your account, you can find the estimated delivery date under “My Orders”, as well as the current status of your item.
You can also track the exact location of your package under “Track your package”. You could also opt in to get real-time text notifications about your order. The company states that they send you a confirmation email once your item has been shipped.
Notably, there are several Coleman Furniture as well as Joss & Main complaints in regards to delivery, returns, and tracking.
The issues that have been brought up in the reviews include delivery of damaged items, difficulty canceling, delivery of wrong items, difficulty getting a refund and order processing issues where the customer does not get order confirmation.
Reviewers are especially frustrated with the Joss & Main as well as the Coleman Furniture customer service for being difficult to reach and not helping resolve the issues.
For example, in Joss & Main review #1942162 the customer reported that they ordered three doormats but only two were delivered. However, the customer’s attempt to reach out to the Joss & Main customer service to follow up on the issue has been futile.
Similarly, in one Coleman Furniture review (#1756420), the customer complained about Coleman's delivery delays, items arriving damaged, and missing items from his order.
The poster reports that he ordered for a living room set, bedroom set, and a bookcase. The bedroom set was delivered without a dresser, and the bed did not have all the parts. The bookcase was delivered later but it crumbled before he could use it.
The dresser has not up to now been delivered and on following up with Coleman Furniture, they offered a $50 refund which the customer says is only 3% of the total order. Even with opting for “white glove delivery”, the delivery team was unable to set up the bed.
5. Coleman Furniture VS Joss & Main Pros and Cons
Like any other business, Coleman Furniture and Joss and Main each have pros and cons. For instance, one of the top Coleman Furniture pros is that you enjoy free shipping if you are within the 48 contagious states.
However, the Coleman Furniture reviews indicate that their return policy is rather unfavourable. On the other hand, JossAndMain.com has a seemingly favourable return policy, but many Joss & Main reviews indicate that customers have had difficulty getting it.
The table below summarises Coleman Furniture and Joss & Main pros and cons:
Joss & Main
Despite Coleman Furniture cons and Joss & Main cons, both companies offer a wide range of products and their eCommerce platforms offer customers a convenient and easy way to shop for furniture. However, prospective customers should consider the numerous complaints about the companies on various review platforms.
If you have bought furniture from either Joss & Main or Coleman Furniture, you may write a review on PissedConsumer to help other customers make an informed buying decision.
Health and Beauty Expert
Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides, and researches. She has been working with international clients since 2012.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses, and more. The PissedConsumer algorithm is also subject to change in the future.
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