Coleman Furniture, Joss & Main, and Hayneedle are all popular online retail companies that are mostly preferred for their variety of indoor and outdoor furnishings and décor, among others. This review compares the three online merchants across several different areas.

Also, based on the Coleman Furniture, Hayneedle, and Joss and Main reviews we have received, we give you a table that summarizes how consumers feel about each company. To choose the categories to compare each merchant against, we gathered all Coleman Furniture, Joss & Main, and Hayneedle FAQs and selected the topics that mainly concern consumers.

Coleman Furniture VS Joss and Main VS Hayneedle Overview

Coleman Furniture VS Joss and Main VS Hayneedle Customer Ratings and Feedback

When we compare Coleman Furniture VS Hayneedle, always based on the Coleman Furniture complaints and Hayneedle reviews we have received, it appears that Hayneedle has received a slightly better rating (1.8/5 vs 1.6/5), following Joss & Main which landed a 2.5/5 rating, according to consumers’ Joss and Main reviews. The table below provides some handy information.

 

Coleman Furniture

Joss & Main

Hayneedle

Rating*

1.6

2.4

1.8

Total Reviews

304

15

122

Number of Resolved Issues over the Phone

20%

67%

100%

Rank in Furniture & Décor Category

338/1864

112/1864

258/1864

Customer Like

Price, Variety of products, Wood

Original bedspread

An array of products, quality of small products, product selection, prices

Customer Don’t Like

Customer service, poor communication, delivery service

Delivery, staff

Customer service, poor quality of product and return policy, the entire experience

Number of Customer Service Calls

11(91% successful connections)

20 (90% successful connections)

7 (100% successful connections)

The following section provides information ranging from the Coleman Furniture customer service and Joss and Main complaints and strong points to Hayneedle’s delivery times, and many more.

Coleman Furniture VS Joss and Main VS Hayneedle Types of Furniture and Best Sellers

All three companies offer more or less the same types of products, with slight variations each.

1. Coleman Furniture Products

The retailer provides pieces for the:

  • Bedroom, living room, dining room, and bathroom.
  • Office furniture
  • Bar pieces
  • Entertainment
  • Outdoor
  • Kids’ room
  • Accent furniture

Most Coleman Furniture reviews speak highly of their bedroom, living, and dining room sets, specifically the Coleman Furniture bedroom sets.

2. Joss & Main Products

At Joss & Main, you will find furniture for the:

  • Living room, bedroom, kitchen, dining room, entry, and hallway.
  • Pet furniture
  • Pieces for babies and kids’ rooms
  • Accent furniture
  • Home office furniture
  • Outdoor pieces
  • Custom upholstery

Among their best-selling items are upholstered panel beds, Joss and Main rugs, and those belonging in the entertainment section (i.e., TV stands for TVs between 55”-70”).

3. Hayneedle Product

The merchant has a variety of:

  • Living room, dining room, patio, bedroom, front porch, entry, mudroom, and home office furniture.
  • Pieces for pets, babies and kids’ rooms, bar, and entertainment.

The majority of Hayneedle reviews praise the beds, beddings, chests, lamps, nightstands, benches, and the Hayneedle TV stands.

Coleman Furniture VS Joss and Main VS Hayneedle Financing Plans

Coleman Furniture has joined hands with Affirm, consumer credit provider, and offers customers the chance to purchase the desired items and pay their monthly bill via bank transfer or a debit card 3,6 or 12 monthly installments - interest rate between 10-30% APR).

Coleman Furniture financing

Joss & Main has the Joss & Main Credit Card that enables its holders to choose between special financing for up to 35 months or a 3% back in rewards. Owners of the card may benefit from several financing options across Wayfair retail stores.

Joss and Main Credit Card

Hayneedle’s Financing page is blank and that has raised a number of Hayneedle complaints. According to homeworldbusiness.com they also have announced a finance offering with Affirm.

Coleman Furniture VS Hayneedle VS Joss & Main Delivery Times

Coleman’s delivery times range between 2-4 weeks after a customer places their order and it takes between 2-7 days for the items in stock to reach the company’s delivery centers. This is also verified by the majority of Coleman Furniture reviews posted online by its customers. International shipments are also possible at no extra charge (no delivery times mentioned).

Coleman furniture delivery policy

Josh & Main usually delivers:

  • Small parcels - Between 1-6 business days after the order has been picked up by from the warehouse within the US - USPS deliveries take up to 10 business days.
  • Large parcels - Within 3-6 business days (5-10 business days for shipments to Canada).
  • Large Parcel Inside Deliveries - Between 1-4 weeks (4-6 weeks for shipments to Canada).
  • Expedited services orders (i.e., Next Day Air or 2nd Day) - In the given speed after it leaves the warehouse.

Joss and Main shipping policy

 Note: It is suggested to inspect the delivered package and if something feels out of place, do not hesitate to return it. Some Joss & Main complaints mentioned bad delivery services that ended with damaging the item, like this consumer:

 “…The edging of the nightstand was totally removed off and laying up against the Styrofoam. I could glue it back together but still disappointed that I spent that much money on something that should’ve been received in perfect condition. […] Also the outside of the box had some damage as well…”

In this case, do contact the Joss & Main customer service for guidance.

Hayneedle offers delivery options, such as 1-Day, 2-Day, 3-Day and Ground delivery services.

Hayneedle delivery services

Coleman Furniture VS Hayneedle VS Joss & Main Return Policies

A review of the Coleman Furniture return policy shows that products can be returned within 30 days of delivery in their original condition and that the buyer must pay shipping charges unless the item is returned due to a mistake made on behalf of the company (i.e., defective product or broken). Also, they deduct 20% of the refund amount if the customer refuses to receive the item at delivery or the customer sends an unauthorized return (also for returns made beyond the 30-day window). Sending back replacement parts is not an option.

Coleman Furniture return policy

As for cancelations, those that will be requested within one business day come with no delivery or restocking fees. Otherwise, they burden the customer with a 15% cancelation fee, plus shipping fees. Make sure you read the cancelation policy carefully because we have received several Coleman Furniture complaints related to cancellation fees that customers were not aware they had to pay, as the following consumer:

“…This company does not deserve 1 star, such poor service. I placed an order with Coleman's furniture in Oct and never received the merchandise but was charged a cancellation fee of $115.80. I cancelled the transaction because it was way over 3 months and I continued to receive messages that the merchandise was damaged and could not be delivered…”

The Joss and Main return policy clearly states that returns must be made within 30 days of delivery in the original packaging and condition. This applies to products that qualify for a return. Customers may choose to receive a refund to their original payment method (and pay the return shipping costs) or a full refund in store credit. Some products have a different return policy, such as mattresses and large appliances. Check out the Joss & Main FAQs section in the Returns Center for more details.

Joss and Main return policy

According to the Hayneedle return policy, customers can return an eligible-for-return item within 30 days from the delivery date. Return shipping costs may apply, depending on the reason of the return while the item should be sent back in its original packaging. Once the package is received by Hayneedle, they will either (1) issue an in-store credit that equals the item’s value (in case it was purchased with a gift certificate) or (2) credit the sum you paid for the product to the payment method you used to buy that item.

Hayneedle return policy

Now, if you need to cancel an order, it might be done for items that ship in 3+ days only, as long as the order has not entered the shipping process. Call the Hayneedle customer service department to receive more assistance. In the Return Center, you can also find Hayneedle FAQs and related topics for more information.

Coleman Furniture VS Joss and Main VS Hayneedle Customer Service Communication Channels

How to get in touch with a company rep is one of the Coleman Furniture FAQs. You may contact Coleman Furniture customer service by a toll-free number (800) 974-5255 or email customercare@colemanfurniture.com. The Hayneedle toll-free numbers and other communication channels are all provided on the Hayneedle customer service tab. You can get in touch with a Joss and Main customer service agent via phone  (800) 632-8158, email, or mailing address

Wayfair LLC
4 Copley Place, Floor 7
Boston, MA 02116.

Coleman Furniture VS Joss & Main VS Hayneedle: Wood Used to Manufacture the Furniture

Coleman Furniture has a huge collection of furniture made from birch, hardwood, poplar, and oak. However, almost all other wood types are represented as well.

Joss & Main does not provide information about the types of wood used to manufacture their furniture. In the overwhelming majority of product descriptions, you see either “Manufactured wood” or “Solid wood” being mentioned, which is one of the Joss & Main complaints many of the retailer’s customers express.

Hayneedle has published a types-of-wood-furniture glossary. Some of the wood types mentioned there are represented in the platform, such as birch and pine, while others are not. If you need to know, you could call the Hayneedle customer service directly.

Coleman Furniture VS Hayneedle VS Joss & Main Delivery and Assembly Fees

Coleman Furniture has a free shipping policy for items delivered in the continental US. Besides, they claim, that most of their items come with zero assembly fees (those with a White Glove Delivery indication).

Coleman Furniture shipping fees

Hayneedle will also deliver an order for free if it is over $50 while a $6.99 shipping fee will have to be paid for orders under $50. As for assembly, the company does not provide set up services, which is a bit of a letdown judging by the frustrating Hayneedle reviews consumers leave related to assembly options.

Hayneedle shipping fees

Joss & Main’s shipping policy states that orders over $49 come with no shipping costs while a $4.99 fee is charged for orders below $49. However, customers that purchase a MyWay membership can enjoy free shipping for any order, regardless of the total sum. When it comes to the set-up of the purchased furniture, the company collaborates with Handy (fees are clearly indicated on the product page).

Joss and Main shipping fees

Coleman Furniture VS Joss & Main VS Hayneedle Fabric Protection Plans

Coleman offers a Guardian 5-Year Premium Protection Plan that covers wood, fabric, leather, hard surface, and vinyl furniture (stains, rips, cuts, burns, and more). The plans start at $99.

Coleman Furniture protection plans

Joss & Main provides coverage for damage and/or stains on Fabric, Coated Fabrics, Microfiber, and other surfaces via the UNITERS 3 Year Accidental Protection plan.

Joss and Main Protection plans

Hayneedle does not appear to have any such plan in place, which is one of the reasons consumers post Hayneedle complaints on Pissed Consumer.  

Coleman Furniture VS Hayneedle VS Joss & Main Order Tracking

For orders from Coleman Furniture, you need to visit My Account page, fill out the Check An Order form at the bottom of the page with the required details, and hit Check Status. For more details, you could head to the Coleman Furniture FAQs section.

How to track Coleman Furniture order

Hayneedle allows you to track your order by visiting the Track Order page and entering the necessary information in the form. Note that only if your order has been shipped, will you be able to check its current location.

How to track Hayneedle order

Joss & Main enables their customers to track their order by visiting My Account, then the Orders section, where they need to select the order they want to track, and finally click on the Track Packages link found in that section. There are no Joss and Main complaints about their order tracking system.

Coleman Furniture VS Joss & Main VS Hayneedle Pros and Cons

Hayneedle pros and cons

Consumers who left Hayneedle reviews admit that the company has a great variety of products and excellent quality, especially in their small items. The prices are also satisfactory, and so are the product selections. On the flip side, improvements need to be made in the customer and delivery services.

Coleman Furniture pros and cons

According to the number of Coleman Furniture reviews posted on Pissed Consumer, the price and variety of their products, as well as the fast delivery were among the most praised things about the retailer while their customer support was characterized as poor. There were also several instances of consumers receiving damaged items.

Joss & Main pros and cons

The shipping services and customer care seems to please the merchant’s customers greatly per the number of positive Joss & Main reviews received while issues with late deliveries raise some eyebrows.

By Litsa
Health and Hospitality Expert
Litsa is a freelance writer focused on Travel, Cryptocurrency, and Business. Also, she is a Health and Hospitality expert. She has been writing in these fields for more than a decade while her work has appeared on numerous media outlets, including USA Money, Today, and well-respected blogs.

*Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, number of resolved issues, number of company’s responses, etc. The algorithm is subject to change in the future.

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