From the LoveSac reviews on PissedConsumer, it is evident that customers have questions about the company. Most LoveSac complaints and questions are in regards to warranty policy, return policy, how to contact customer service, quality, and maintenance of products, and LoveSac delivery and shipping services among others.

We looked through the LoveSac reviews and identified the following top LoveSac FAQs:

  1. How do I contact LoveSac customer service?
  2. What is LoveSac.com?
  3. What is the return policy?
  4. How do I return my merchandise?
  5. What is www.lovesac.com warranty policy?
  6. Can I submit a warranty claim?
  7. Are sectionals and sacks worth the money?
  8. How long does Lovesac.com take to deliver?
  9. How can I clean sactional covers?
  10. How do I clean a LoveSac inside?

We then went ahead and sort answers to the top Lovesac consumer questions.

Top 10 LoveSac FAQ

1. How do I contact LoveSac customer service?

PissedConsumer, provides LoveSac contact info that you can use to get in touch with the LoveSac customer service. The contact information includes LoveSac phone number, email address, chat link, headquarters address, operating hours, and social media networks.

LoveSac Customer Service Phone Number:

(888) 636-1223

Customer Service Hours: 
Mon-Fri: 9AM - 5PM EST 
Sat-Sun: Closed

LoveSac Email:

customerlove@lovesac.com

LoveSac Corporate Sales Email:

corporatesales@lovesac.com

LoveSac Job Opportunities Email:

careers@lovesac.com

LoveSac Headquarters Address:

2 Landmark Square, Suite 300

Stamford, Connecticut 06901

United States

There are links to the various LoveSac social media pages:  Facebook, Pinterest, Google+, Instagram, Twitter, YouTube, and LinkedIn.

2. What is LoveSac.com?

According to the PissedConsumer website, LoveSac is a furniture company that specializes in selling alternative furniture including sofas, pillow sacs, poufs, beanbags, and supersacs. LoveSac also distributes various furniture accessories including body pillows, pillow covers, footsac blankets, and unpadded rocker frames among others. LoveSac mainly caters to the US, Mexico, and Canada markets.

What is LoveSac?

The company was founded in 1995 by Shawn David Nelson. In 1998, he partnered with his neighbor, Davie Underwood and they both incorporated the company under the name LoveSac.

LoveSac history

The word “lovesac” is also commonly used to refer to bean-bag style coaches made and sold by the LoveSac company. Sacs are an evolution of the bean bags and the LoveSac company was the first to make them. Instead of containing beans, the sacs contain Durafoam which is softer and provides more comfort and support.

3. What is the www.lovesac.com return policy?

According to the LoveSac return policy, customers have 60 days from the date of receiving their order to return and seek a refund or an exchange. LoveSac stipulates clear terms and conditions for returns as follows:

  • Custom merchandise, clearance items, gift card purchases, floor models are final sales, therefore they not eligible for sale.
  • All merchandise except floor models and clearance merchandise are eligible for a one-time price adjustment within 14 days of being ordered.
  • Shipping and delivery fees are non-refundable.
  • Customers returning items to Canada will be charged a re-shipping fee
  • When seeking a refund, price adjustment, or to return the product you should produce proof of purchase.

Lovesac return policy

4. How do I return my Lovesac merchandise?

To return your merchandise, get in touch with LoveSac customer care either through the LoveSac phone number, or the customer care email within the operating hours. According to the LoveSac return policy, if your merchandise is eligible for a return,  LoveSac will send you shipping labels. You have 7 days to return your merchandise after receiving the shipping labels.

Upon confirmation that the merchandise is shipping back, LoveSac will issue a refund through your original form of payment. If you bought the merchandise in a showroom with cash, your refund will be issued through a corporate check that will be sent to your shipping address with 14 business days.

How do I return my Lovesac merchandise

5. What is the Lovesac.com warranty policy?

According to the LoveSac FAQ page, the furniture company offers differ warranty terms for their various product categories including sactional inserts, sactional covers, sac inserts, sac covers, outdoors sactional inserts, outdoor sactional cushions and covers, and squattoman inserts.

Below is a summary of the validity period of the LoveSac warranty for the various product categories:

Product Category

The Validity of the Warranty

Hard insert pieces (clamps, seats and side frames)

Lifetime

Soft insert pieces (pillows, covers, seat cushions)

3 years

Soft inserts filled with down or lovesoft

5 years

Top grain leather covers

3 years

Other covers

3 years

Sac inserts

Lifetime

Sac covers

5 Years

Other covers

3 Years

Outdoor sactional hard pieces

Lifetime

Outdoor sactional cushions and covers

3 Years

Squattoman inserts

3 Years

For all products, the LoveSac warranty policy states that the company only covers damages that result from manufacturer defects. The warranties do not cover damages that result from commercial or rental use of products, failure to follow the washing instructions for each product, damage caused by pets, odors, mold, water, fire, natural disaster, bodily fluids or ink stains.

Lovesac warranty policy

6. How can I submit a www.lovesac.com warranty claim?

According to the LoveSac warranty/returns page, your warranty policy immediately becomes activated upon making a purchase.  Your order number in the case of an online purchase or your transaction number in the case of a showroom purchase becomes your warranty registration number. To make any warranty claim, you should present either the transaction number or the order number.

To submit your claim, contact the LoveSac customer care via the customer care email address. On the subject line of the email enter your name, order number and “Warranty”. In the body of the email include 4 pictures of the damaged merchandise, photo of the product’s batch number, description of the item, and description of the damages. You should receive a response to your claim within 5 to 7 business days.

How can I submit a lovesac warranty claim

 However, despite offering a refund policy and warranty, LoveSac complaints on PissedConsumer reveal that many customers experience challenges in claiming refunds. Some customers complained that they had a hard time getting through to the LoveSac customer help, while in other cases LoveSac did not honor their refund policy or warranty policy and refused to make a refund or replace the merchandise.

This reviewer referred to the LoveSac Lifetime Warranty as a joke as the LoveSac customer care was unresponsive when the person reached out to make a warranty claim.

“…I changed the covers. ALL of the cushions had fallen apart and one cover the zipper broke.

I don't have kids and the cushions were stored under cover. When I contacted customer service in mid December they told me they would replace them. I didn't hear from them so in February I contacted them and they said as soon as they get in their outdoor sectionals in which would be beginning of March they would send me mine. March came and went and no news from Love Sac…”

7. Are Lovesac sectionals and sacs worth the money?

From the LoveSac customer reviews on PissedConsumer, most customers are dissatisfied with the company’s products and services. On PissedConsumer, Lovesac has an average star rating of 1.9 as at the date of writing this article. Most complaints against LoveSac are in regards to poor customer service, difficulties making refunds and warranty claims, delays in delivery and in some cases, products are never delivered, and poor product quality.

Here is a LoveSac review from a dissatisfied customer:

 “…The customer support at Lovesac is useless and frustrating… Lovesac will not give you a straight answer on shipping or anything… LOVESAC IS A HORRIBLE COMPANY!!!

With that said, a few customers left positive reviews about LoveSac. They reported that they were happy with the quality of the products, customer service and delivery and shipping services.

“…I called Customer Service prepared to lose it. But the woman I spoke to was beyond kind, I just didn't have it in me. Maybe I was just too exhausted after a long day. Regardless, she was nice, and pretty apologetic.

Not really expecting much, I said ok when she said she was expediting the new one. I was completely prepared to postpone our special day, and rearrange all of our plans, when it arrived 2 days later right on time…”      

8. How long does Lovesac.com take to deliver?

According to the LoveSac FAQs, items usually take 1-2 weeks to ship from the date they are ordered. However, the exact shipping time may vary for different items.  Sacs, sectionals, quick ship covers, and accessories take 1-2 weeks to ship, while custom covers for sacs and sectionals take 4-10 weeks. If you have ordered different items, they may be shipped separately.

Lovesac delivery policy

If you have questions about shipping and delivery times for your ordered items, it is best to get in touch with the LoveSac customer help. You could also track your order through the LoveSac order status page where you will be asked to provide your order number and your name.

LoveSac order tracking

9. How do I wash Lovesac sactional covers?

The top LoveSac sectional reviews are in regards to the proper LoveSac fabric. According to the LoveSac FAQs, LoveSac sactional covers are machine washable in cold water. Line drying is the only recommended drying method and using dryers is strictly prohibited as it may cause the covers to shrink.

While fabrics such as Gold-Grey Damask Cut Chenille, Waled Velvets, Cross Weaves, Heathered Tweeds, and Gotham Jacquards are best dry cleaned; Standard Leathers, Faux Leathers, Top Grain Leathers, and Sunbrella Outdoor Sactionals fabrics can be spot cleaned using mild soap and water.

How do I wash Lovesac sactional covers

10.  How do I clean LoveSac inside?

A few LoveSac sac reviews reveal that customers are keen to know how to properly clean a LoveSac. LoveSac, on their sacs FAQs page, recommends against removing the sac insert fabrics in order to clean it. Instead, identify the area that is dirty and spot clean it, then leave the sac to air dry.

How do I clean a lovesac inside

 Did we miss your LoveSac complaint or question?

  • Write a review about LoveSac on Pissedconsumer.com
  • Ask a question about LoveSac on the company’s Q&A page on PissedConsumer
  • Contact LoveSac customer service

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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