Contact Google Play Customer Service
Google Play Phone Numbers and Emails
Toll-Free Number:
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(855) 466-4438
Customer Service:
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(734) 332-6500Ann Arbor, Michigan
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(404) 487-9000Atlanta, Georgia
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(512) 343-5283Austin, Texas
Google Play Emails:
Contact Information
Google Play Website:
Google Play Help Center:
Corporate Office Address:
Fax:
Google Play Customer Service Reviews
Google Play Store suspended me account and did not notify me. Now they want my Driver's license to reactivate it.
I have had that account for over 13 years and they have never needed or wanted my driver's license before. Now I have companies like Sirius radio and Disney+ Contacting me looking for payment. Those were services that I was using, but since Google play store suspended my account that means that my card on file is suspended as well and the services that I was using are being shut off. Google play store refuses to reactivate the account even though I have the 2 step verification turned on and have been speaking to them through the email address on file.
That was until a few days ago when Google just stopped responding all together. I requested a supervisor to call me, but they lied and said that I never answered the phone.
IT NEVER RANG AND A VOICEMAIL WAS NOT LEFT!!! Poor Customer Service!!!
I am very dissatisfied because a purchase was made on my phone by mistake and Google Play will not refund my money. I play other games on my phone with no problems with purchases, but this game I was playing and did not log out and my hands pushed buttons by mistake and made a $100.00 purchase. This money was for a bill and they will not refund my money.
How Good is Google Play's Customer Service?
Summary of Google Play Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Google Play?
Payments and Charges Question:
- “Issue in billing in my cell bill”
- “I was accidentally charge the wrong amount”
- “I was charged on my trial for 3 days when inonlynused app onlynfor 15 minutes”
Account Question:
- “Subscriptions”
- “Can't log in to game”
- “My Gmail account is note run . Write as a " Gmail requires one or more Google play services that are not currently available."”
Refund Question:
- “Refund for subscription”
- “Refund”
- “I need a refund”
Cards Question:
- “Help converting my card to my bank account”
- “Gift card redemption issue”
- “Bought a Google card and it didn't work”
Product/ Service Question:
- “Dont have access to live TV”
- “Not getting paid on a game I completed”
- “I have a new phone and can't access my for my email cause i have a new number”
Request for Information Question:
- “I need help with my account”
- “Request refund”
- “Ask something about account”
Activation/ Cancellation Question:
- “Cancel subscription.”
- “Want cancel for Google play payments”
- “Subscribe”
Shipping and Delivery Question:
- “Agregar una tarjeta a mi billetera”
- “Because I didn't get my money. On my pay pal acount”
- “I purchased but didn't received”
Return/ Replace Question:
- “I need to change my phone number”
- “Pay ment return”
- “Need to change Amazon subscription”
Staff Question:
- “Ring service activities”
- “Service problems”
- “Google play services”
Website/ Application Question:
- “App”
- “Problim with site”
- “App problem”
Employment Question:
- “But I tell them what a good job they're doing”
- “Mujhe job chahye”
- “Idont get paid till the 20th but my yourubt tv app is sue on 14th i need and extension”
Other Question:
- “Need human”
- “Nephew bought 62 dollars of packets on Google Play”
- “Amount deducted rs 120”
About
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Google Play is an online store where users can find millions of android apps. Google Play offers a wide range of applications which are divided into categories such as social apps, lifestyle apps, games and many others. Every user can read reviews, look through the screenshots, and view ratings to decide what to download. There are free and paid apps on Google Play Store. All downloaded apps can be used both on Android device and on the web. If there is no internet connection the content is available offline. Google Play updates downloaded apps automatically.
Google Play is ranked 135 out of 1426 in Entertainment category
USA, Other, Worldwide, Asia, Europe, Australia, Canada, UK
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