Your home is your sanctuary. Your space and comfort zone. This is truer than ever with the amount of time we have been spending at home in recent months. Of course, that means we find a few things that need updating.
Fortunately, updating your home with new furniture is easier than you might think. Online retailers let you browse their collections, check dimensions, read reviews, and then buy online. Best of all, the new items you’ve purchased are delivered directly to your door, or perhaps even your living room.
Before purchasing, you want to know that you’re buying from a company you can trust to deliver your items.
Nebraska Furniture Mart Rating* – 2.6⭐⭐⭐
Wayfair Rating* – 2.4⭐⭐
Nebraska Furniture Mart Reviews – 217
Wayfair Reviews – 1.6K
Nebraska Furniture Mart Resolved Issues – 2
Wayfair Resolved Issues – 10
Nebraska Furniture Mart Claimed Losses – $160K
Wayfair Claimed Losses – $190K
Nebraska Furniture Mart Successful Calls – 11%
Wayfair Successful Calls – 21%
Choosing the best online furniture retailer can be a challenge – website comparisons often aren’t enough. We did some digging with Wayfair vs. Nebraska Furniture Mart to help you compare two popular online furniture companies on the following:
- Customer Service Experience
- Products and Services
- Prices, Payments, and Discounts
- Returns, Refunds, and Guarantees
Nebraska Furniture Mart VS Wayfair Customer Service Experience
When you compare Wayfair vs Nebraska Furniture Mart, you’ll find that both companies have a customer service page. However, you’ll find that customers have found distinct differences between the companies when you look at Wayfair and Nebraska Furniture Mart reviews.
The company ratings on PissedConsumer give you a great snapshot of customer experiences based on reviews and complaints for Wayfair vs. Nebraska Furniture Mart.
Nebraska Furniture Mart reviews have created a ranking of 2.6 out of five stars. The ranking is based on 217 different Nebraska Furniture Mart reviews where customers claim to have collectively lost more than $160,000. According to these Nebraska Furniture Mart complaints, customer service is a low performing area with only one star out of five.
In his Nebraska Furniture Mart complaint (review #1430261), one customer explained that when he coordinated with a friend to pick up furniture, the company called at the last minute to let him know the furniture had not arrived. In his review he states, “…rented a $300 u-haul to have a friend drive 5 hours over Christmas and spend the holidays with us. Sounded good, except I didn’t expect a call 20 mins before my friend arrived at NFM Dallas telling me “I’m sorry for the inconvenience but your furniture did not arrive”. Inconvenience?
I said no, it’s a freaking problem not an inconvenience!...”
In this review, the customer states that when they contacted Nebraska Furniture Mart customer service, "…She implied that it was my fault for not confirming the furniture was there. However I had checked the order status weekly since early December and it indicated that the furniture would be ready 2 days before the scheduled pickup...”
The poster finished their Nebraska Furniture Mart review by stating “…I won’t spend another dime there!”
If you have a Nebraska Furniture Mart complaint, you can contact their customer service at 1-800-336-9136 or by contacting a store directly using the contact information on the Nebraska Furniture Mart Contact Us page.
Wayfair reviews left by customers have given the company a score of 2.4 out of five stars. This score is based on a total of 1636 Wayfair reviews, which have been left on the PissedConsumer website. The Wayfair reviews have collectively scored the Wayfair customer service as 2 stars out of five.
In her Wayfair review (#1823159), one frustrated customer explained her interaction with the service. When she called Wayfair customer service for help ordering two items, she “told her that I need my account number to complete the transaction. She then told me that she did not have access to my account number. I felt that she was very condescending.”
The reviewer continues, “I hung up because I felt like a customer service representative should never speak to the customer in the tone that she spoke to me. I was unable to purchase the items that I originally wanted to purchase because they were sold out by the time I reached my home...”
You can reach Wayfair customer service with questions or concerns by calling 844-347-5548.
Nebraska Furniture Mart VS Wayfair Products and Services
There are many options online when you’re looking for new furniture or home goods. There are also many factors to consider besides the Nebraska Furniture Mart and Wayfair customer service departments. We dug into the various company websites to effectively compare Wayfair with Nebraska Furniture Mart.
The primary consideration for most shoppers looking to compare Nebraska Furniture Mart with Wayfair is what is offered by each company. Are the companies manufacturers?
Nebraska Furniture Mart Products and Services
Nebraska Furniture Mart offers a large variety of furniture and home items including mattresses, flooring, appliances, electronics, toys, fitness equipment and traditional furniture items as well as home decor.
The company also offers a range of services including delivery, set-up, installation and repair services for customers. They provide credit terms for purchases as well as design galleries and room planners.
In order to purchase items through the company’s website, you must first select a local store. The items ordered will be sent from that store or can be selected. Nebraska Furniture Mart is an online and storefront retailer.
Wayfair Products and Services
According to the Wayfair FAQs page about the company, Wayfair is “one of the world’s largest online destinations for the home.”
Wayfair has extensive offerings of furniture, home goods, appliances, pet items, linens and home hardware like kitchen faucets and lighting. Wayfair.com sells large items like sofas and mattresses alongside smaller items like mugs and place settings.
Wayfair.com is an online retailer offering items through categories like Outdoor, Living Room and Storage. The retailer also offers Room Ideas for design assistance where you can “shop the look.” They offer Wedding Registry services as well.
Nebraska Furniture Mart VS Wayfair Prices, Payments, and Discounts
Price is a huge consideration for any new purchase, and more so when you’re buying something large and potentially very expensive. When you’re shopping for new furniture, cabinets or home items, you’re likely to spend quite a bit, so we have done some digging to provide you with information on the breakdown of prices, payment options and discounts between Nebraska Furniture Mart vs. Wayfair.
Nebraska Furniture Mart Prices, Payments, and Discounts
Nebraska Furniture Mart prices seem to be discounted on most items thanks to ongoing sale and promotions. You can see the prices of items directly on the website, although you are purchasing items through storefronts when you shop online.
According to the company’s website, credit services are available through the company as well, which allows customers to buy on credit and make monthly payments for new items. You can apply for credit online.
There is a page of specials on the nfm.com website that includes heavily discounted furniture items, clearances and special products. The company has a print ad that is digitally available on the website as well with other savings.
Finally, there is a spot in the shopping cart to add a coupon code to discount the price of the item even more.
Wayfair and Nebraska Furniture Mart delivery services are also a critical point when comparing two companies.
If you can pick up the item at the local store, you will not be charged for shipping. If you have the item shipped directly to you using Nebraska Furniture Mart delivery, the shipping cost is $49.99. To have the item delivered and set-up for you, the price jumps to $89.99. In some cases, delivery charges may be waived.
Many of the Nebraska Furniture Mart reviews explain frustrations with delivery windows, times, and cost. You can read more about the various delivery services on the page dedicated to the options available or call the Nebraska Furniture Mart phone number to ask a customer service representative about what may be best in your situation.
Wayfair Prices, Payments, and Discounts
Wayfair.com has extensive offerings online and offers daily sales through the sales page on the website. The company also offers flash deals with countdowns to expiration and bundled savings as well through the sale page.
Wayfair shipping is advertised as free on orders over $49 and a flat shipping rate of $4.99 on orders less than $49. It does note that some exclusions apply to the shipping rate including flooring, large fixtures and “non-standard items.” There is a specific breakdown on the company’s shipping policy page along with an advertisement for the “easy” Wayfair return policy.
Wayfair.com also offers a company credit card which allows customers to make monthly payments after buying on credit. The credit card also includes deals such as cash back or special financing as well as a discount for an initial purchase.
Nebraska Furniture Mart VS Wayfair Returns, Refunds, and Guarantees
Looking at the many Wayfair and Nebraska Furniture Mart reviews on our site, sometimes orders go wrong. That is why returns and refunds are such an important part of Wayfair vs. Nebraska Furniture Mart comparisons. When something goes wrong, you need to know what your options are for contacting customer service, returning the item and seeking a refund when applicable.
Nebraska Furniture Mart Returns, Refunds, and Guarantees
Nebraska Furniture Mart cancellation policy states “if you do not feel that the merchandise you purchased is appropriate in your home, you may return the item for reselection, credit or refund.”
According to the Return page of the website, there are specifics regarding how long customers have in order to return or exchange items which includes guarantees on the website as well. The return period is between 14 and 120 days depending on item.
The Nebraska Furniture Mart return policy gives customers the option to return items for “reselection, credit or refund.” The Nebraska Furniture Mart return policy does have stipulations on what is considered acceptable for a refund, however.
According to the Nebraska Furniture Mart refund policy, “to receive full credit, all returned merchandize must accompany the original sales receipt and must be in the same condition as when purchased.”
If you have additional questions about their refund policy, you can reach Nebraska Furniture Mart customer service by calling 1-800-336-9136 or by emailing through the company’s contact form.
Wayfair Returns, Refunds and Guarantees
According to the company FAQ page, the Wayfair refund policy gives customers the option to return items within 30 days of delivery in the original condition or packaging.
There are certain items that cannot be returned according to the policy, however, including items that you have assembled or items sold on clearance.
In order to return an item, you can start the process online through the Wayfair Return Center.
If an item was damaged or defective, however, you have additional options on how to return the item for a replacement through a customer account or order page where you can access the Return/Replace Items or Parts page.
On the Wayfair FAQ page dedicated to refunds and returns, the Wayfair cancellation policy is explained through the return and refund policies.
If you choose to cancel an order, you can return the item for a refund not including shipping costs. You may be able to have Wayfair.com pick up the item as well.
If you have an issue with a previous purchase, you may be eligible for resolution using the Wayfair warranty. According to the Wayfair FAQ page on the warranty, coverage begins when items are delivered, and some items are covered under manufacturer’s warranties as well. Coverage may not include a replacement or refund, but there are different options and levels of coverage available for different purchased items.
Ordering furniture and home items can be exciting, but also expensive. You want to know that you’re working with a reliable company so that you can feel confident in your buying decisions. When you look at the experience of previous consumers and examine the company websites in greater detail, you learn a lot about what to expect when you work with Wayfair or Nebraska Furniture Mart.
Buying new furniture online is more than picking a color and a style you think will work in your space. Your furniture should make your home more comfortable and functional. But if your new items arrive damaged or are different than you expected, the company and its policies should give you peace of mind about returns and refunds, not just fabric and throw pillows.
By Rebecca Garland
Business and Education Expert
Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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