A new mattress can make a tremendous difference in your life. It affects how you relax at the end of the day, the quality of the sleep you are receiving and how your body feels every morning when you start your day. Finding the best mattress – and the best mattress company – requires some research before you even test the actual mattresses.

To help customers sort through the options available, we did some digging into two popular mattress companies: Personal Comfort Bed and TempurPedic. We compared the companies using several factors including:

Read on to compare Personal Comfort Bed with TempurPedic mattress companies.

Personal Comfort Bed vs TempurPedic Customer Service Experience

When you compare Personal Comfort Bed with TempurPedic, you’re going to find that the companies are similar in many ways. They sell mattress, advertised satisfaction guarantees and promote their customer support. But when you really dig into the information provided by customers, you can see some differences with Personal Comfort Bed vs. TempurPedic.

When we compared Personal Comfort Bed vs. TempurPedic reviews on PissedConsumer, we found many customers willing to share their real experiences with the companies. We used Personal Comfort Bed reviews and TempurPedic reviews to create the following snapshot of customer feedback for the two companies.

 

Personal Comfort Bed

TempurPedic

Rating

2.6

1.8

Total Reviews

30

328

Number of Resolved Issues

0

3

Customer Likes

Overall comfort of the bed, Pillows, customer service

Store where mattresses were purchased, Answering the phone, Amazing beds

Customer Dislikes

Unprofessional business communication, returns, unprofessionalism

Mattress quality, warranty, terrible customer service

Company Responses to Reviews

10

N/A

 Personal Comfort Bed Customer Rating

Looking at the Personal Comfort Bed reviews on PissedConsumer.com, the company currently has 2.6 stars out of a possible 5. This rating is based on feedback from 30 different Personal Comfort Bed reviews. The summary of the Personal Comfort Bed reviews indicate that the Personal Comfort Bed customer service department is ranked 2 stars out of a possible 5.

Personal Comfort Bed reviews

In the Personal Comfort Bed review, one customer pointed out the Personal Comfort pros and cons of the mattress company including the lack of Personal Comfort Bed instructions for setting up his new purchase. In the Personal Comfort Bed complaint, the person stated “...When we received the bed NO instructions included had to call three times finally received. Tech said watch video on line, what if I don't have computer told it was simple assembly. wife and I are 75 yrs.!...”

The customer continued the Personal Comfort Bed review by stating “...no wonder rating is two stars! The air pump is not as efficient as other beds and makes weird noise...” The reviewer’s ends the Personal Comfort Bed complaint with “...I was also told you have to be lying down on bed to set digital number!...”

If you have a Personal Comfort Bed complaint or question, you can reach the company by calling the Personal Comfort Bed phone number at 1-888-375-1178.

TempurPedic Customer Rating

TempurPedic reviews have left the company with a customer rating of 1.8 stars out of a possible 5. This rating is based on 328 TempurPedic reviews left by customers on our website. According to the TempurPedic reviews, customers claim to be frustrated with product and customer service qualities. In fact, the TempurPedic customer service department is currently ranked 2 stars out of a possible 5.

Tempur-Pedic Reviews

In the TempurPedic review, one customer explains that his/her TempurPedic mattress showed evidence of mold. In the review the person states, “4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company...”

When the consumer called TempurPedic customer service, the person was stated, “...I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental issue (considering Oregon climate) and that I needed to encase the entire new mattress in a protective sheet - as opposed to the mattress protector that covers just the top to protect against this happening. I did that...”

Now, the Pissed Consumer user's replacement mattress is showing signs of mold. The customer explains, “...guess what I found yesterday -- Black mold growing INSIDE the mattress and pushing its way out of the protective encasing....”

The user ends his/her complaint by stating, “...mold in TempurPedic mattresses is a common problem…I have found complaint after complaint, video's, pictures, and blogs that talk about this issue - yet the company still does nothing about their poor product.”

If you have a question or concern, you can reach TempurPedic customer service by calling the company at 800-821-6621.

Personal Comfort Bed vs TempurPedic Products and Partners

The primary offering of both TempurPedic and Personal Comfort Bed are mattresses and other bed components. There are also TempurPedic pillows, mattress toppers and accessories that utilize similar technology. Personal Comfort Bed offers the bases required to use their mattresses as well as sheets and pillow toppers.

TempurPedic Products and Partners

The Tempur-Pedic website offers mattresses, bed bases, pillows, bedding and other accessories at tempurpedic.com. You can order the products directly from the company’s website or buy them through a brick and mortar retailer that sells TempurPedic mattresses. According to the products page in the TempurPedic FAQ page, the company carries the full line of products on its website excluding some replacement parts.

Tempur Pedic products

When you order through the website, you can have the items delivered via “White Glove Delivery”. This means the company will deliver the bed, set it up, remove packaging and remove old bed materials for no additional cost.

Tempur-Pedic White Glove Delivery

If you’d rather work with a sales associate or try the beds in stores, there are TempurPedic stores that sell just the TempurPedic brands as well as other furniture stores that include the TempurPedic materials in their sales inventory. You can find local storefront and partners using the Quick Search function on the company’s website.

Tempur Pedic stores

Personal Comfort Bed Products and Partners
Personal Comfort Bed offers adjustable beds, bases, pillows and sheets as well as mattress toppers. The Personal Comfort website advertises Dual Adjustable controls on the adjustable bed and compares the air bed to the Sleep Number bed.

Personal Comfort Bed vs Sleep Number

There do not appear to be any partner stores for Personal Comfort Beds. Nor are there Personal Comfort Bed retailers or storefronts. The beds can only be ordered online or by phone if you’d like to speak with a sales representative. Once purchased, the beds can be delivered within the continental United States with no additional charge. Shipment to Hawaii and Alaska requires additional shipping costs.

Personal Comfort also advertises free delivery on all orders via FedEx. This delivery does not indicate that it includes set-up or removal of previous mattresses. It is clarified that free shipping is only to the threshold for adjustable bases.

Personal Comfort Bed Free Shipping

On the Shipping and Delivery page of the Personal Comfort website, it states that White Glove delivery, which includes set-up is available for an additional charge. The service starts at $19.99 and increases as you add additional service like carrying the mattress upstairs, removing the old mattress, and removing boxes. White Glover Delivery service requires an additional 5-7 business days to arrange as well.

Personal Comfort Bed White Glove delivery

Personal Comfort Bed vs TempurPedic Prices and Discounts

TempurPedic Prices and Discounts

TempurPedic offers discounts on the homepage of the company’s website. The company advertises discounts like “30% off” particular models or a “BOGO” offer on pillows. There are also financial specials offered with approved credit. You can enter a discount code at check-out if the current special is not immediately applied to your purchase.

Tempur Pedic Promo Code

There is also a Tempur Me program available through the Tempur-Pedic website. In this program you sign up and receive a one-time discount of 30% off pillows and sheets as well as a code for $300 in free accessories when you buy a mattress.

Tempur Me

TempurPedic mattress prices vary by size and model. The prices on the Tempur-Pedic website range from $1700 to more than $6900 before any discounts are applied.

Personal Comfort Bed Prices and Discounts

Personal Comfort offers a page specially for online discounts. You also have the option to sign-up with your phone number and email for additional promotions and discounts through the website.

Personal Comfort Bed discounts

On the promotional page, Personal Comfort has large deductions on various mattress options, in some cases up to 60 percent off. There are also promotions for “BOGO” on sheets and pillows and financing specials as well.

The current financing special on the Personal Comfort website is for 0% Interest until 2022. This offer is only available for purchases over $3999 and is available only for customers with qualifying credit. There is also a 6-month same as cash financing option as well.

Personal Comfort Bed financing

These discounts will change as the promotions offered by Personal Comfort change. The Personal Comfort Bed prices on the website range from $740 to more than $4400 without discounted pricing. The prices vary based on the size and style of the mattress selected.

Personal Comfort Bed vs TempurPedic Refunds and Returns

TempurPedic Refunds and Returns

According to the TempurPedic FAQ page, you have a 90 Day Tryout period for your new mattress. The company asks that you try the new mattress for 30 days of that 90 and then to call the company if you are unsatisfied. According to the TempurPedic FAQ page, if they “can’t find a way to make you happy, we will take the mattress and foundation back and refund your money less shipping charges.”

The refund policy is good only for the first 90 days after purchase, but the company offers a 10 Year Full Replacement Limited policy that will replace your mattress and flat foundation if it has a defect covered under the warranty.

Tempur Pedic refund

Personal Comfort Bed Refunds and Returns

Personal Comfort offers a 120-night risk free trial for new customers. According to the free trial page on the company’s website, in order to qualify for the 120 night trial period and a hassle-free return, you must sleep on the bed for 45 of the 120 nights.

Personal Comfort Bed returns

If you are not satisfied after the trial period, call the Personal Comfort Bed phone number at 1-888-375-1178 to reach customer service to discuss your potential return. You can also contact customer service via an online email form if you can’t use the Personal Comfort Bed phone number after hours.

It should be noted that according to the Personal Comfort Bed FAQ page on returns, not every mattress is eligible for a return or covered by the 120 night trial period. It is also important to realize that you must sleep on the new bed for 45 nights and then schedule a return before the end of the 120-day period in order to return any eligible mattresses.

Personal Comfort Bed return policy

A new mattress can cost thousands of dollars. When you spend that much you want to know a lot about the company you’re dealing with and the products you’re considering. When you look at the Personal Comfort Bed and TempurPedic pros and cons, you realize that there is a lot to consider with the two companies. A true comparison of Personal Comfort Bed vs Tempur-Pedic mattresses can help you feel comfortable in your buying decisions.

Freelance Writer By Rebecca Garland
Business and Education Expert

Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

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