PlayStation Phone Numbers and Emails

Toll-Free Number:

  • (800) 345-7669
    United States and Canada
Send Message

Customer Service:

  • +54 116 770 7669
    Argentina
  • +554 003 7669
    Brazil
  • +5 680 026 1800
    Chile
  • +571 800 094 0011
    Colombia
  • +506 800 507 1007
    Costa Rica
  • +52 800 759 7669
    Mexico
  • +507 800 2050
    Panama
  • +518 011 7000
    Peru

Legal:

  • (844) 474-2779

PlayStation Emails:

Legal
Privacy Inquiries
info@sie.com
sie-privacy-questions@sony.com
Privacy Inquiries
hr-compliance@sony.com
media@sie.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact PlayStation Support?

Most Popular Number:

(800) 345-7669
United States and Canada
Total calls: 88 508 Issues resolved: 1 775 Last call: Mar 29, 2024

How to Contact PlayStation Customer Service?

PlayStation offers customer support through their help center, phone, online live chat, and social media. The help center has standard information about the various games, hardware, subscriptions, connectivity, account and security, and payments and refunds. It also has a search option for easy access to relevant information.

How to Reach PlayStation Customer Service Via Live Chat?

On the PlayStation support page, there are two live chat links. One is an online assistant to help reset your password and recover your account while the other is a refund assistant to help with making refund claims for content you had previously purchased.

Both have a bot assistant that attempts to resolve the issue before linking you with a chat agent if necessary. If your account was suspended or deleted and you would like to reinstate it, PlayStation provides an online request form that you fill and submit.

How to Contact PlayStation Customer Service Via Phone?

The PlayStation contact us page offers a range of customer service categories. You are required to choose the most relevant category and you will be led through a few more categorization steps to help determine the best solution. On some steps, PlayStation offers additional information to help resolve the issue.

On the last step, you will be provided a “Call Us” option (where viable) and the appropriate number to call. For instance, the PlayStation phone number for connectivity issues is 800-345-7669 (SONY). There is also a PlayStation phone number dedicated to German and European customers: +49 (0)6102 771 3001.

How to Contact PlayStation Customer Support Via Social Media?

PlayStation has a dedicated customer support Twitter page (@AskPlayStation) where you can seek assistance on a wide range of issues including connectivity, product information, subscriptions, account settings, and much more. Here, you can either post a tweet on the PlayStation page or message directly. PlayStation also has a different Twitter account (@PlayStation) that provides customers with product updates. Their Facebook and Instagram pages are updated regularly and you can message customer service.

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Contact Information

PlayStation Website:

PlayStation Help Center:

Corporate Office Address:

Sony Interactive Entertainment LLC
2207 Bridgepointe Parkway
San Mateo, California 94404
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 7:00 pm (PT)

More contact details

Fax:

+1 (310) 981-1570

PlayStation Customer Service Reviews

1.8 / 5
Poor
Antonio T Mly
Account suspended

The lady was nice took all my information even seen that the charges didn't come from any card I use to purchase items on PlayStation even she said that the situation didn't look like my fault every card I used the chargeback didn't come from my account IDK if someone else used my system and did it, or I have been hacked, but I'm Innocent an PlayStation fan will be I just hope PlayStation understands that I don't have anything to do with the situation a get my account back up a running without any problems I never had an issue like this before with PlayStation, so I hope they see that I'm a loyal an honest customer as I show below these are all the cards I ever used, and I have no chargebacks on any of them like the customer trot said my cards wasn't the one that disputed the charges and I don't know who could have done it, and I'm very disappointed, but I do have a lock on my account so only I can get into my account please PlayStation I'm begging to recover my account it's so important to me

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Guest-5739686
Someone stole my PlayStation account
stars-rating stars-rating stars-rating stars-rating stars-rating
4.6

I love PlayStation i have been loyal to it i have even got a couple of my friends to but a PlayStation but what has happened recently with my account being stolen is a real bummer i have had the acc sense 2019 and put a lot of money in it and i really want the account back cuz playing video games is one of my really good ways of dealing wit stress and all this stuff about my acc has made me really stressed lately and sad so i need help to get jt back

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Guest-5729624
Cant sing n network

Got 1 person waited hellaong 4team member to help fix problems on hold 4 very longtime kept going to restart . Still have issues wit psn1need more technical experts

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Guest-5719462
They help me so much thank you, PlayStation and thank you customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

The best The best servers in the world, the best service in the world, the best service in the world, the best service in the world. They help me so much man I only I dont think aint no customer service I PlayStation customer service.

I love PlayStation customer service. I love PlayStation I love PlayStation network. I love everything about PlayStation help me PlayStation yes they help me so bad I love it. Oh my God this is the best thing ever PlayStation thank you customer service.

Thank you. Let your family rest and blessed and blessed.

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How Good is PlayStation's Customer Service?

Thurston A
Thurston A
Feels Disappointed | Mar 26, 2024

Had no contact

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Shanta Dgr
Shanta Dgr
Feels Disappointed | Mar 21, 2024

Have not heard from anyone

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Ed k Jpy
Ed k Jpy
Feels Disappointed | Mar 21, 2024

Thank you

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Karim Qik
Karim Qik
Feels Satisfied | Mar 20, 2024

The customer service sucks. No one should have to work this damn hard to purchase a video game. No stores have the ps4 version mlb the show 24 GameStop told me it doesn’t exsist because it’s not in their computer even though I showed them a picture on my phone

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Lacreshia Brq
Lacreshia Brq
Feels Disappointed | Mar 12, 2024

It takes forever to get through and then you’re in the wrong department. It should be this difficult to correct the issue

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Matty Kwp
Matty Kwp
Feels Satisfied | Mar 12, 2024

Didn’t have an experience said call volume was too much and yall weren’t able to take my call.

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Summary of PlayStation Customer Service Calls

92.3K TOTAL
CALLS
03:05 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PlayStation?

Account Question:

  • “Forgot my password”
  • “Cant get into account”
  • “My account got permanently banned and I don't know my epic games password and im wondering”

Product/ Service Question:

  • “Bought game and is not on my ps4”
  • “My controller is not working ps4”
  • “Can't install game”

Request for Information Question:

  • “Playstationsupport”
  • “Help with sorting my account out as I have changed email address and it won't work with my games I have brought on my old email address”
  • “Have a question about the backbone”

Payments and Charges Question:

  • “Dispute some charges on my account”
  • “Unknown charge”
  • “Unauthorized charges on my card”

Refund Question:

  • “Refund for HDMI port failing”
  • “Refunds”
  • “To get my money back”

Cards Question:

  • “Gift card funds gone”
  • “Gift card funds are gone”
  • “E gift card”

Activation/ Cancellation Question:

  • “Activate an old account”
  • “Can't cancel ps plus”
  • “Play Station Plus cancellation”

Shipping and Delivery Question:

  • “Did not receive gift card”
  • “To get the vercation code but I got a new phone number so I can login my ps5 account”
  • “Order was sent back but not delivered”

Return/ Replace Question:

  • “My new ps5 is on, but just shows a bunch of glittering dots and nothing on the controller is changing anything”
  • “Want to change my email”
  • “Return”

Staff Question:

  • “Service issue”
  • “They help me so much thank you, PlayStation and thank you customer service”
  • “To have my service reactivated on my new PlayStation 4”

Website/ Application Question:

  • “Your website is messed up can't set my primary ps4”
  • “Made a purchase on the website.”
  • “I get an error code whenever I go to purchase something on the website app and consile”

Employment Question:

  • “Trying to pay off account”
  • “To pay off my account debt”
  • “MW2 can play I purcase the game”

Other Question:

  • “User was not the one i wanted playstation plus on”
  • “2SV”
  • “PlayStation cannot start”

About

Related Companies

Sony, Game Show Network, Sony Canada, Sony Ericsson, GSN TV

Summary

PlayStation is a gaming brand. The first game console under this brand was released in December 1994. The owner is Sony Interactive Entertainment with the headquarters in San Mateo, California, United States. PlayStation includes PlayStation, PlayStation 2, PlayStation 3, and PlayStation home consoles. There are also PlayStation VR, PlayStation Store, PlayStation Now and PlayStation Vue products. Sony Interactive Entertainment owns and operates studios which develop exclusive world-class games for PlayStation. The company offers The PlayStation Network online service to purchase and download games and various forms of multimedia. PlayStation Store offers games and gear. It provides special offers and promotions. PlayStation products are available all over the world.

PlayStation reviews and complaints

PlayStation is ranked 153 out of 1292 in Games and Movies category

Area Served

USA, Worldwide, Europe

Payment Methods

VISAMasterCardAmerican ExpressPayPalDiscover

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