This article is for people who wish to apply for a passport from the Republic of the Philippines and will cover common DFA Passport Appointment System questions.

Most of the top questions asked on the Pissed Consumer’s Questions and Answers page relate to making, changing, and canceling appointments, receiving appointment codes, reaching out to customer service via DFA Hotline, making a payment or questions about what to do if one misses the deadline for a payment.

Top 7 DFA Consumer Questions on

  1. How do I make an appointment?
  2. Am I eligible to use the Courtesy Lane and instead of making the online appointment?
  3. How do I get my DFA appointment code?
  4. How can I recover it my code?
  5. What do I do if I need to cancel or modify my appointment?
  6. What do I need to do before the DFA appointment?
  7. How do I pay for my application?

The majority of the DFA Passport Appointment System complaints on have to do with appointment codes and payment. We provide information that might help avoiding these problems in the answers to the questions below.

1. How do I make a DFA appointment?

You make appointments through the webpage. These DFA Passport Appointment Tips might help you with the process.

  • Some groups do not need to make an appointment. See the next question for more information.
  • Follow all instructions carefully and double check your information as you enter it, especially your email address.
  • Use a functioning, tested email address from Google or Yahoo! According to the DFA page, Hotmail, Live, MSN, and Outlook addresses won’t work. You will not receive the appointment confirmation code to an email registered with any of these email service providers.
  • If the email you provide has not been verified, your appointment will be canceled in five days, according to the DFA FAQs section.
  • Don’t use a fixer.
  • Don’t purchase your airline tickets before you get your passport, and make sure that your passport is valid for at least six months after your desired travel dates.
  • If you need more clarification, you may contact DFA Home Office.

Here is an important message from the DFA about the appointment request form and getting your appointment confirmation code.

“1. Carefully review all fields in the online form and provide complete and accurate information. Ensure that you have a valid and working email address.
2. The system relies on email messaging to inform you of updates. Depending on actual server load and network traffic, the server may take some time before it can send a confirmation email for the selected booking.
3. Depending on your email provider and configuration settings, the system-generated email may be incorrectly tagged as spam and delivered to your JUNK/SPAM folder. Check your spam folder for emails if no message appears in your Inbox after a considerable amount of time.”


2. Am I eligible to use the Courtesy Lane instead of making the online DFA appointment?

Please note that there is a Courtesy Lane and that people from these groups do not need to make an appointment through the online system. See the website for more details and requirements.

  • Senior citizens (60 years and over) with proof of age.
  • People with disabilities (PWDs) with proof of disability. 
  • Solo parent must present valid solo parent card, and his/her minor children.
  • Minors seven (7) years old and below and his/her parents and minor siblings.
  • Pregnant women.
  • Overseas Filipino Workers (Land and Sea based) with valid proof of status.


The group of questions below is all about making, changing, or canceling appointments.

3. How do I get my DFA appointment code?

Your appointment code will be sent to the email address you listed on the webform. Please keep in mind that it should be a Gmail or a Yahoo! address. If you used a different type of email address, or if you used Google or Yahoo! but are still unable to find the appointment code, see the next question for how to find it.


4. I lost my DFA appointment code or did not receive it. How can I recover it?

Here are the steps to recover your appointment code, according to the DFA help page. If you have faced some difficulties or issues you may contact DFA Hotline for customer assistance at phone number (02) 234-3488.

“The system sends the Appointment Code via your valid and working email address. Please check your email again.
Please also check for the appointment code in the spam folder or trash folder in your email, as your email provider may direct it to these folders. If you have not received it, you may contact the Appointment Hotline for assistance: (02) 234-3488.”


5. I need to cancel or modify my DFA appointment but did not receive an appointment code. What do I do?

Follow the steps in the answer to the previous question to get your appointment code, then follow With the appointment code and the email address you used to make the appointment, you can modify or cancel it.

Please note that if you simply do not show up for the appointment, you will not be given a refund. Be sure the change or cancel your appointment well in advance. Otherwise, contact DFA Home Office for customer care assistance.

6. What do I need to do before the appointment and what should I bring with me?

Here are the instructions found on the Republic of the Philippines Department of Foreign Affairs website.


  1. All applicants should secure an online appointment when applying for a passport;
  2. The public is advised to secure their passports prior to booking their flights. Flight bookings should ONLY be made if passports are still valid for at least six (6) months;
  3. Confirmed appointment is required for all applicants except for those who would qualify for the courtesy lane;
  4. Applicants are reminded to be on site not earlier than 30 minutes on their selected date and time of appointment at their chosen consular office;
  5. Personal appearance is required for all applicants;
  6. Please be warned that dealing with fixers is at your own risk and expense;
  7. Prepare all the originals and photocopies of the documentary requirements for passport application.
  8. To ensure entry to countries with strict dress codes, all applicants are required to wear decent clothing for passport photo capture. Plunging necklines, sleeveless clothing, spaghetti strapped tops, see-through tops, sando, tube tops, halters and the like are prohibited.
  9. Jewelries such as earrings and necklaces and colored contact lenses are not allowed during photo capturing;
  10. The DFA adheres to “No Escort” policy; escorts shall be prohibited from entering the DFA consular premises to accompany the applicants.”


7. How do I pay for my DFA application? Or I failed to pay, how can I cancel my appointment?

Passport applications now require pre-payment to an authorized payment center. Payment must be made to one of those centers, not to a fixer.

If you didn’t yet pay for your appointment and need to cancel it, see the directions above for how to cancel an appointment.

Here are the steps to using the new pre-payment system, as found on the DFA help page.


  • Read all the reminders carefully before agreeing to the Terms and Conditions of the Online Appointment System.
  • Choose a DFA Consular Office where you wish to apply for or renew your passport.
  • Pick the date and time when you wish to apply for or renew your passport.
  • Fill out all the required fields by providing the information being asked.
  • Carefully review all the details of your application before clicking SUBMIT.
  • Choose your desired passport processing type (expedited or regular processing) before clicking PROCEED TO PAYMENT.
  • Take note of the reference number that will be emailed to you.

2. Proceed to your preferred Payment Center to pay the passport processing fee.

  • Present your reference number at the Payment Center upon payment of the passport processing fee.
  • One reference number corresponds to one transaction. If you are paying for multiple reference numbers, you need to pay separately for each reference number.
  • Keep the receipt that will be issued to you.

3. A confirmed appointment packet will be sent to your email once the payment has been successfully processed. Click the link to your passport appointment packet and PRINT OUT the following contents that you need to bring with you during your scheduled appointment:

  • Checklist with your indicated schedule
  • Confirmed Application Form with the bar code, appointment reference number (ARN), and eReceipt number
  • Two (2) copies of the eRECEIPT

4. Personally show up at the DFA Consular Office on the date and time indicated in your appointment and make sure to bring a printed copy of your confirmed passport appointment packet and other required documents and IDs.”


Here’s a picture from the DFA FAQ page that summarizes the passport application process.


There are answers to more questions on the DFA Passport consumer question page. You can also read and write customer reviews of the DFA on the company's page. 

  • DFA Passport Appointment System questions
  • DFA Passport Appointment System reviews
  • how to apply for the Philippine passport
  • Passport Appointment System FAQs
  • passport appointment system issues
  • passport appointment system questions

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