Hair loss can be intimidating. Finding an effective hair regrowth product can be an uphill task. While products like Keranique promise hair regrowth, it’s vital that customers investigate such products thoroughly before buying into them. Also, it’s paramount to find out whether there are any reported Keranique side effects.
In this article, we evaluate the credibility of Keranique.com in its promise to effectively regrow women’s hair. We look at Keranique reviews to answer the following top consumer questions to Keranique LLC:
- What is Keranique?
- Is it safe to use?
- Are there any side effects?
- What is the Keranique LLC return policy?
- How do you cancel your auto-ship?
- Can Keranique cause hair loss?
- When can you see results?
- Is Keranique sulfate-free?
1. What is Keranique?
According to the company website, Keranique is a hair regrowth system specifically designed to help women facing hair loss to regrow their hair. It contains Minoxidil, an FDA approved ingredient that is proven to regrow hair. The hair regrowth system works by reactivating hair follicles, strengthening the hair, repairing existing damage and preventing new damage.
The Keranique Hair Regrowth System consists of four main products:
- A scalp stimulating shampoo that deeply cleans and removes build-up hence promoting microcirculation in your hair.
- A volumizing conditioner with Keratin Amino Complex that thickens, fortifies and volumizes your hair.
- A hair regrowth treatment with Minoxidil to reactivate dominant and shrunken hair follicles.
- Lift and Repair treatment that adds body and shine to your hair for easy styling.
2. Is Keranique Safe to Use?
According to the company’s website, the Keranique Hair Regrowth System promises to regrow thicker, fuller, healthier hair. It is stated that this hair regrowth system is clinically proven to fight hair loss in women.
When evaluating whether Keranique LLC is a reliable company to buy from, we looked at customer reviews across the various review platforms including highya.com and PissedConsumer.
The Keranique reviews showcase that different customers have had different experiences with the hair regrowth products. As at the date of writing this article, the company has a 1.5-star rating (out of 485 reviews) on PissedConsumer.
However, it has a 3.7-star rating (out of 195 reviews) on highya.com. On Ulta.com, Keranique has a 4.2-star rating (out of 17 reviews) with 87% of the respondents saying that they would recommend the product to their friends.
Keranique’s satisfied customers reported being happy with the effectiveness of the product in regrowing their hair and keeping it strong. On the other hand, some customers expressed their dissatisfaction with the hair regrowth products. The top Keranique complaints on PissedConsumer are in regards to:
1. Poor customer service.
It is characterized by rude and unhelpful customer service representatives, as well as pushy marketing.
2. Effectiveness of the product.
Some customers reported like in the review #1507657, seeing no difference in their hair regrowth after using the Keranique hair regrowth system, while others reported increased hair loss.
3. An unclear cancellation and refund policy.
Many PissedConsumer users have come across to complain about the Keranique LLC cancellation policy citing unclear terms of cancellation and challenges with the cancellation process.
4. Wrongful billing.
Some customers complained that they were billed for unauthorized orders or for more than they had ordered.
5. Misleading advertising.
A number of customers claimed that the Keranique free trial infomercial did not elaborate on the terms and conditions of the promo. There’s a review #479236 saying that the promo does not state that for you to cancel your free trial, you have to return the hair regrowth products within a specified time. Otherwise, you are billed for three months of products.
3. Are There Any Side Effects of Using Keranique?
Several customers have come forth to complain about the Keranique side effects they experienced. According to one Keranique review #1036941 on PissedConsumer, the customer experienced adverse side effects that included rapid heart palpitations, dizziness, blurred vision, headaches and an uncomfortable feeling on the scalp after using the products for about 6 weeks.
On calling to cancel her membership, the customer service agent first denied that the products could be causing the symptoms the reviewer was experiencing. Further, into the conversation, the customer care representative mentioned those other customers had complained of similar side effects.
…About 6 weeks in, I started having rapid heart palpitations, dizziness, blurred vision, headaches (I have never had headaches), and very uncomfortable feeling on my scalp. It took me another week or so to realize I was reacting to the product…
… After several minutes, she finally said that people HAVE reported having my same reactions and that she would cancel...
Some Keranique.com users reported seeing the promised results from using the products. In this Keranique review #1331030, the customer states that her hair started thinning out so badly that it could not cover her scalp. However, after using Keranique® for about 4 months, her baby hairs start to grow.
4. What is the Keranique LLC Return Policy?
The company offers a Money Back Guarantee for various products within 120 days of delivery. According to the Keranique FAQs, if you are not satisfied with a product, you can get in touch with the Keranique customer service via phone (1-888-237-4131) to request a return number.
You will be required to return your products within the time frame provided by the customer service representative. When sending back the items, including a receipt or delivery confirmation. For prompt processing, send your returns to the address provided with the return number. Keranique.com specifies that items marked as “return to sender” will not be processed for a refund.
Returns take up to 5 business days to be processed from the date the warehouse receives your return. If your items are eligible for a refund, it will be issued to the credit card where the purchase was charged (less processing fees and shipping fees). Refunds may take up to a few weeks to reflect on your account. It depends on how quickly your bank processes them.
For all items returned, you will receive a store credit that is valid for 12 months from the date of the returns. Upon successful return, all future shipments will be canceled.
5. How Do I Cancel My Auto-Ship Keranique Program?
This is the most common Keranique complaint, like #1530757on PissedConsumer as evidenced by the below auto-ship delivery review:
Keranique - IMPOSSIBLE TO CANCEL!!
I have tried to cancel, the product does not have a time of contract - however - I have called NUMEROUS times and each time I am told I will definitely not get anymore - assured - however - I continue to get it!! I just received an email stating my shipment is on the way!!! UNBELIEVABLE!!!!…
According to the Keranique FAQs on the Auto-Ship delivery program, you can cancel your auto-delivery program in three ways:
- calling the Keranique phone number (1-888-237-4131);
- emailing customer service (firstname.lastname@example.org);
- visiting the Keranique self-service portal.
6. Can Keranique Cause Hair Loss?
According to the Keranique FAQs, some women may experience temporary increased hair shedding in the first two months of using the hair growth system products. This happens as the follicles rejuvenate to create room for healthier hair.
7. When Can You See Results from Keranique?
According to Keranique FAQs, you will notice that your hair becomes silkier and shinier. Your scalp will begin to feel invigorated as soon as you start using the Keranique Shampoo and Conditioner. However, for you to see hair regrowth, you’ll need to use the treatment for at least 4 months.
Keranique.com recommends that you use the hair regrowth treatment twice daily, in the morning and at night. The company notes that results may vary from one individual to another. While some users may see results in 2-4 months, for others it can take 6-12 months.
In an official answer by Keranique LLC to a customer’s question on Ulta.com in regards to when you can see results from Keranique, customers with female hair thinning patterns need to continue to use the Hair Regrowth Treatment to see results. The company likens its product to toothpaste in that if you stop using it your teeth get cavities. Likewise, to continue seeing results, you have to continue using the products even after you achieve regrowth.
8. Is Keranique Sulfate-Free?
On the Keranique Hair Regrowth Treatment system product page, the scalp stimulating shampoo, the volumizing keratin conditioner and the lift and repair treatment spray packages are all labeled as sulfate-free, paraben-free and dye-free.
For more information about Keranique:
- Contact Keranique customer service;
- Read through Keranique reviews on PissedConsumer.com;
- Visit Keranique.com and read through the FAQs section.
Health and Beauty Expert
Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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