Canceling a membership is addressed on the Frequently Asked Questions page of the Planet Fitness website. According to the site, “You can fill out a cancellation form at the front desk of your home club, or send a letter (preferably via certified mail) to your club requesting cancellation.”

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In person or by certified mail are the only two options available as the business specifies that “Memberships can’t, unfortunately, be cancelled by email or phone.” Additionally, the website reminds patrons that “your cancellation request is subject to any obligations of your membership agreement.”

Planet Fitness representatives will not cancel of even call back patrons looking to cancel memberships over the phone as this frustrated Planet Fitness customer discovered. The customer explained, “...I want to cancel my membership but have a representative do it for me because I was in a car accident and lost a leg and the other is paralyzed so it's not like I can just drive down there drop it off myself.” He requested, “Someone please get back to me via call! Not email.”

It would seem even in a situation following a car accident and limited mobility, the gym requires cancellation in person or by certified mail. If you need to know Planet Fitness corporate office address to cancel your membership, you can use company customer service info on Pissed Consumer.

Find out what is the Planet Fitness refund policy or go back to "Top 7 Consumer Questions to Planet Fitness Customer Support".

  • How can I cancel Planet Fitness membership
  • Planet Fintness cancelation policy
  • Planet Fitness corporate address
  • Planet Fitness email
  • Planet Fitness FAQs

While every effort has been made to ensure the accuracy of this publication, it is not intended to provide legal, medical, accounting, investment, or any other professional advice as individual situations will differ and should be discussed with an expert and/or lawyer.

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