Teeter, formally known as Teeter Hang Ups, is a company that sells a line of inversion tables designed to make it easy for customers to recline to an inverted position by hanging from one end of the table from their ankles using specially designed boots. The inversion allows the back to decompress.
The top Teeter reviews and complaints received on Pissed Consumer involve poor customer service and safety issues. We have compiled some of the most popular questions and answered them below.
1. How Do I Contact Teeter Customer Service?
According to the company's website, Teeter's customer service can be reached via:
- Teeter's customer phone number at 800-847-0143 from 8:00 AM to 4:00 PM Pacific time.
- Teeter's email at email@example.com
Poor customer service is a top Teeter Hang Up complaint. One Teeter review claimed that the company shipped them a defective product and will not help them resolve the problem.
"…The back plastic slot was bent inward and the back bar would not fit. I had to force and bend the plastic for it to fit. The back and frame are stiff and do not flex as advertised (probably due to the defect). When I called customer service they were unhelpful…"
2. How Much Does Teeter.com Inversion Table Cost?
Teeter inversion tables run from $329.95 to $499.95.
For example, the Teeter EP-560 Inversion table is the least expensive of the tables. The table comes with acupressure nodes, a lumbar bridge, a healthy back guide, and healthy back and body routines.
The company's middle-of-the-line model, the Teeter FitSpine X3, includes an 8-Point Floating Suspension System, an easy reach ankle system that requires no bending, "easy stretch" traction handles that allow for a deeper stretch and a tether that allows users to adjust to 290, 40, 60 degree angles, or to unlock for full inversion.
The Teeter FitSpine LX9 is the company's top-of-the-line model, which features angled "stretch max handles" that allow for user assistance, unique arched frame design and a heavy-duty, raised boarding platform that makes entry and exits easy and a storage caddy.
3. What Is www.teeter.com Return Policy?
This question was risen in a few Teeter complaints and reviews. According to Teeter's Return Policy, the company offers a 60-day return window on their products. Customers who are not satisfied with their purchases should call the Teeter customer service phone number at 800-847-0143, Monday through Friday 8 am to 4 pm for assistance.
Customers must call the Teeter phone number to receive a Return Merchandise Authorization. After receiving the number, customers should return items in their original box and packages according to the repackaging instructions. Return labels and RMA numbers should be displayed on the side of the box in large letters. Teeter recommends using tracking and insurance for the entire value of their product.
Teeter's return policy is based on when customers return items. The company refunds:
- 100 % of the original price if the item is returned in its original condition within 60 days from receipt after delivery.
- 80% of the original price is refunded within 61 to 90 days and 50 percent of the original price is refunded for items that are damaged, have missing parts, are not in the original condition, or have obvious signs of use not due to a Teeter error.
4. Are Teeter Inversion Tables Safe?
Safety is a huge concern for anyone using an inversion table, and some Teeter Hang Up reviews indicate that consumers should be careful when deciding to use this product. One Teeter review stated that using the bar dislocated their hip.
"…To beat it all I was injured using, my hip was dislocated, not once but twice. Now my Dr. says I can't get on it at all. 400.00 wasted. I'm on disability I can not afford this. Oh then when I'm talking to them about returning it they take out the last pmt. early causing me 135.00 overdraft. What a rip off co…"
Another Teeter review claimed that using the Teeter inversion table caused backaches.
"…I have no back pain and then the next day after getting on the table, I have it! I get back on the table thinking it will help, and end up in ER. Be careful…"
In its blog, Teeter explains that if used as recommended, the tables are "perfectly safe for most healthy individuals." That being said, there are some health conditions that prevent more of a risk. The company lists these conditions on Teeter blog and suggests that anyone looking to use a Teeter inversion table seek medical counsel first.
The company states that it exceeds the safety and quality standards set by UL.
5. What Are the Benefits of the Teeter Inversion Table?
Teeter.com claims hanging on the inversion table can yield many benefits including:
- rehydrating discs,
- reducing nerve pressure,
- realigning the spine,
- relaxing tense muscles etc.
The company also claims that regular use of their tables helps ease stress, improve overall joint health, increase flexibility while improving core strength and fitness.
6. Can Anybody Use a Teeter?
Teeter FAQ claim that most healthy people can use their tables. However, they suggest that customers do not use their tables unless approved by a licensed physician. In addition, they include a list of contraindications that every customer should be aware of before using the product. These conditions include:
- Any condition, neurological or otherwise, which results in unexplained tingling, weakness or neuropathy, seizure, sleep disorder, lightheadedness, dizziness, disorientation, or fatigue, or impacts strength, mobility, alertness, or cognitive ability;
- Any brain condition, such as trauma, history of intracranial bleed, history or risk of TIA or stroke, or severe headaches;
- Any condition of the heart or circulatory systems, such as high blood pressure, hypertension, increased risk of stroke, or use of anticoagulants (including high doses of aspirin);
- Any bone, skeletal or spinal cord condition or injuries, such as significant spinal curvature, acutely swollen joints, osteoporosis, fractures, dislocations, medullary pins or surgically implanted orthopedic supports;
- Any eye, ear, nasal or balance condition, such as trauma, history of retinal detachment, glaucoma, optic hypertension, chronic sinusitis, middle or inner ear disease, motion sickness, or vertigo;
- Any digestive or internal condition, such as severe acid reflux, hiatal or other hernia, gallbladder or kidney disease;
- Any condition for which exercise is specifically directed, limited or prohibited by a physician, such as pregnancy, obesity, or recent surgery.
7. How Much Weight Can a Teeter Inversion Table Hold?
According to Teeter's FAQ, The EP-560 Ltd and EP-970 Ltd are rated for users between 4’8″-6’6″ and up to 300 lb.
8. How Long and How Often Should I Hang on Teeter Inversion Table?
Customers should only need to invert for a few minutes a day, as recommended in Teeter's FAQ.
Teeter's FAQ recommends hanging several times throughout the day for optimum benefits.
This list concludes the most common Teeter complaints and questions. If you did not see the answer you were looking for, you can try one of the options below:
- Ask Teeter customer service a question using the contact info on PissedConsumer.com.
- Post a review to share your experience with others and possibly get insight on how to solve your problem.
By Kim Smith
Fitness and Online Shopping Expert
Kim is a fitness and online shopping expert with a background in journalism. She has been writing professionally for more than two decades. Kim has worked with digital media corporations and several non-profit businesses, including Habitat for Humanity and Serenity House.
*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.
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