Vacations To Go is a travel agency that claims to have offered discounted cruises to seven million customers since 1984. They provide cruises worldwide and offer last-minute cruise markdowns at a potential savings of up to 82 percent.

Customers dealing with the agency have left many Vacations To Go reviews seeking answers to questions. We have compiled the most popular questions like how to contact Vacations To Go customer support, what is Vacations to Go refund policy, what is Vacations To Go cancelation policy, etc. and answered them below.

Top 8 Vacations To Go FAQ

1. How do I contact Vacations To Go customer service?

According to the agency's website, customers direct inquiries on other matters not related to the purchase of a cruise by emailing the company at contact@VacationsToGo.com, calling the Vacations To Go phone number at (713) 974-2121 or writing them at:

Vacations To Go

5851 San Felipe, Suite 500

Houston, TX 77057

Vacations To Go contact info

2. How do I cancel my VTG cruise?

The Vacations to Go cancellation policy explains that cancellation policies differ by cruise lines and penalties generally increase as the sail dates approach. Some customers may qualify for a full refund after cancellation only if they cancel within the cruise line's designated time period.

Сustomers who wish to cancel their trips are instructed to notify their Vacations To Go cruise counselor immediately, according to Vacations To Go FAQ.

Vacations To Go cancelation policy

3. What is the refund policy of VacationsToGo.com?

According to the Vacations to Go's refund policy, cancellation policies vary by cruise line and certain penalties may be charged if a cruise is canceled close to the sail date. Customers might be eligible for full refunds only if they cancel within the cruise line's designated time period.

"Cruise lines do not make exceptions regarding cancellation charges, so we strongly recommend that passengers secure appropriate cancellation/ trip insurance." the website explains.

Vacations To Go refund policy

4. What can I do if the rates drop on www.vacationstogo.com after I book a trip?

This is a common Vacations To Go complaint. One Vacations To Go review claimed that the price they found online did not match the price they were quoted when they called the company. Another Vacations To Go complaint mentioned a similar situation where the price was guaranteed over the phone but retracted in an email.

"On 2 seperate occasio s attempted to book Cruises thru them after viewing website and getting prices only to be told later that the deal is no longer available. This time the sales person even verbally verified room & price, and retracted the deal in an email....and offered the same room at 1000's more...RIPOFF COMPANY!"

Vacations To Go FAQ states that prices fluctuate regularly and the cruise line often makes the final decision of whether to allow the customer to re-ticket at a lower rate, noting that "some cruise lines will adjust rates if the price drops, but most do not." Customers can contact their Vacations To Go cruise counselor on each cruise line's policy.

Vacations To Go rates

A Vacations To Go customer service representative shared on PissedConsumer that the only way to guarantee a rate is with a complimentary hold or a deposit. Otherwise, they can’t guarantee that prices will not change.

Vacations To Go customer service

5. Will I need a visa when I travel with Vacations To Go?

Not always, but Vacations To Go FAQ specifies that all travelers are "responsible for verifying visa requirements with consular officials, and obtaining visas where required, for every country visited during their trip, including countries visited via connecting flights." The company also suggests customers check with their cruise counselors to verify any documentation requirements.

Checking on visa information is imperative for a good cruise experience. A Vacations To Go review on PissedConsumer indicated that at least one customer encountered visa trouble while overseas. The customer claimed:

"...Vacations to Go indicated that they can not tell a customer what visas might be required, stating that a client would need to contact the embassy of each country to be visited. Yet, the cruise ship knows what visas are necessary to board. We talked to a couple that had booked their cruise with Expedia. Expedia contacted them with the visa requirements…"

According to a Vacations To Go customer service, the company is not able to provide documentation requirements for anyone who is not a U.S. or Canadian, so customers should take care of any visa requirements before boarding.

Vacations to Go cruise requirements

6. How do I complain about VacationsToGo.com?

There are several ways to voice a Vacations To Go complaint. Customers can contact the agency by calling the Vacations To Go customer help team, by emailing them at contact@VacationsToGo.com, or calling the Vacations To Go customer service number at (713) 974-2121 or writing to the agency at:

Vacations To Go

5851 San Felipe, Suite 500

Houston, TX 77057

Another way to express a Vacations To Go complaint is to post a Vacations To Go review on PissedConsumer.com. Vacations To Go customer service representatives have reached out to PissedConsumer users in the past and attempted to resolve any problems.

For example, one representative reached out to a consumer that was unhappy that the special the person had ordered was not honored.

7. Does VTG accommodate people with special needs?

VacationsToGo.com clarifies on their website that they do their best to keep customers informed on up-to-date information regarding cruise ships accommodations. They have compiled information for persons with diabetes, autism, limited mobility, those who have low vision or are blind, are hard of hearing or deaf, or those who must travel with oxygen tanks or concentrators. Customers are advised to check these resources before booking any trips to avoid any mishaps or confusion.

Vacations To Go special needs cruises

8. How does Vacations To Go compare with Expedia?

Vacations To Go vs Expedia websites offer slightly different products and services.

Vacations To Go offers: cruise bookings, vacation packages, vacation package bookings, tropical vacation packages

Expedia offers: flight bookings, customer care, room bookings, travel insurance, vacation package bookings

In a Vacations To Go vs Expedia comparison on Pissed Consumer,  the companies can be compared by the following: rating, rank, the number of issues resolved, company responses, number of reviews, calls, successful connections,  and top products/services and what consumers liked and disliked about the company.

  Vacations to Go Expedia
Rating 2.9 1.5
Rank 23/639 95/639
Issues Resolved 1 11
Company responses 35 0
Reviews 47 1947
Calls 7 4
Successful Connections 100% 100%
What consumers liked about the company Service and price Price comparisons, easy website, lower price
What consumers didn’t like about the company

Unprofessional and unhelpful service,

Website doesn’t tell you the checkout price

Extremely poor customer service, lack of response
Top products and services

Cruise, cruise booking, vacation booking

Find out more in Vacations To Go reviews

Flight booking, customer care, room booking.

Find out more in Expedia reviews

Freelance Writer

By Kim Smith
Fitness and Online Shopping Expert

Kim is a fitness and online shopping expert with a background in journalism. She has been writing professionally for more than two decades. Kim has worked with digital media corporations and several non-profit businesses, including Habitat for Humanity and Serenity House.

*Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, number of resolved issues, number of company’s responses, etc. The algorithm is subject to change in the future.

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