Customers have been asking questions in Waffle House reviews and on the company’s Q&A page on the PissedConsumer website. Common Waffle House consumer questions are in regards to poor hygiene, rude waitresses and waiters, wrongful billing, poor quality of food, and bad customer service. Customers and employees also highlight issues such as discrimination, and failure of the Waffle House customer service team to pick up order calls and to follow through with delivering on orders made.
Top 7 Waffle House Consumer Questions
- What are the career opportunities?
- How can I contact Waffle House customer service?
- How do I get my last check?
- Are there Wafflehouse.com locations in my city?
- Does it serve pancakes?
- What purpose does the company serve?
- Do servers at Waffle House make a lot of money?
Here are the answers to your top 7 questions. The company answers are derived from its website, Waffle House FAQ page and other reputable websites and forums that discuss consumer’s top questions, concerns, and reviews.
1. What are the career opportunities at Waffle House?
Customers on PissedConsumer are curious to know about career opportunities at Waffle House.
One of the customers asked the following on the Waffle House Q&A page:
“How do you go by finding other positions at the Waffle House, besides Management?”
Waffle House offers both full-time management level career opportunities as well as hourly jobs for cooks, servers, door corps, and salespeople. According to the Waffle House FAQ page, the company offers both categories of the employee’s fair compensation and benefits depending on one’s skill level and the stipulated pay for the position.
Benefits for hourly jobs include weekly/biweekly pay, medical, life and dental insurance for you and your family, paid vacation days, flexible working schedule, equal employment and advancement opportunity, and Waffle House stock ownership opportunities.
Visit Waffle house hourly careers page to see the terms for hourly jobs and to apply.
Management jobs range from manager trainee, unit manager, district manager, and division manager. Opportunities for management jobs include a fully paid training program, performance-based compensation and promotions, medical, life and dental insurance, paid vacation and continual personal and professional development.
“Fully-paid training program – no experience necessary.
- Performance-based compensation once placed in your own store.
- Promotions based on performance, not tenure.
- Medical/dental/life insurance benefits and vision discount after 30 days.
- Vacation – three weeks paid vacation per year.
- Continuing personal and professional development.”
You can apply for Waffle House management associates position here.
2. How can I contact WaffleHouse.com customer service?
There are various ways that customers can access Waffle House customer help. The company provides their contact info including their head office location, toll-free number, and gift card number on their website’s Сontact Us page.
5986 Financial Drive,
Norcross, GA 30071”
Customer Call Hot Line
Gift Card HelpLine
According to the Waffle House customer service page on the Pissed Consumer Website, the operational hours for the corporate offices are from Monday to Friday 8.00 am to 5.00pm EST.
“Our hours are Monday - Friday 8:00 a.m. to 5:00 p.m. (EST)”
Waffle House also provides a contact form on the contact us page. The contact form requires you to fill up four categories of information including your contact information, restaurant details, your request or suggestions and details about your Waffle House complaint. Use of the contact form is only limited to individuals over the age of 13 years who are not citizens or residents of a European Union country.
The most frequently asked questions the company tried to anwer on the Waffle House FAQ page.
3. How do I get my last check from Waffle House?
One of the top Waffle House complaints is in regards to last check payment for employees who no longer work for the company.
“Ive worked for waffle house and never got paid my last paycheck! This place is horrible with communicating.
I have waited over 2 months for my last paychexk which i have never recieved!...”
Another Waffle House past employee had a similar question:
“How do I get my last check/checks from a month ago when I quit but never got?”
Waffle House customer support information provided on the company’s website does not stipulate clearly the procedure for workers who have left the company to follow up on their last paycheck. However, you could go back to the restaurant where you worked and follow up with the manager. Put into consideration your contract terms to determine whether you needed to give notice before you leave for you to qualify for payment of your last check.
4. Are there WaffleHouse.com locations in my city?
There are two ways to find out whether there is a Waffle House near you. Go to the Waffle House locations page and enable the geolocation service. The geolocation service allows you to share your location and shows you the Waffle House restaurants that are nearest to you.
“Do you want to enable geo-location services? Sharing your location allows us to show the locations near you.”
The other option is to search for a location using your city, state or zip code.
“Search for a location using city, state or zip code.”
5. Does Waffle House serve pancakes?
According to the Waffle House menu posted on the company’s menu page, Waffle House does not offer pancakes.
A customer further confirmed that indeed Waffle House does not offer pancakes in a review comment posted on TripAdvisor.
“…So we went to the Waffle House for pancakes only to discover that they don't offer pancakes. I guess I should have had a clue from the name…”
6. What purpose does www.wafflehouse.com serve?
Waffle House was started on Labor Day in 1955 by Joe Rogers and Tom Forkner as noted on the company’s website “History page”
“When Joe Rogers, Sr. bought a house from Tom Forkner in Avondale Estates, GA., in 1949, neither one knew where that relationship would take them...”
“…Joe and Tom wanted to create a restaurant focused on people–both the associates and customers–while serving quality food at a great value…”
It was established as a fast food chain restaurant with a focus on breakfast. It features signature breakfast meals for the southerner including Waffle House hashbrowns, omelets, waffles, eggs, steak and sandwiches among others. As highlighted on the company’s “Our story page”, Waffle House customer service is geared to deliver customer value by offering quality and tasty meals that are served in generous portions.
“The Waffle House® menu offers a variety of foods, with a breakfast focus and features signature meals along with America’s best brands. The taste, quality, and portions of the meals ensure customers receive a great value for their money. Menu favorites include Bert’s Chili and Lib’s Patty Melt along with hashbrowns served eight different ways.”
Waffle House restaurants now operate 24/7 every day of the year. The company has over 1,500 company-owned and franchised restaurants across the world.
“Each restaurant is open 24 hours a day, 365 days a year and quality is consistent from location to location. Customers enjoy sit-down table service with the speed of delivery found at fast-food establishments.”
Waffle House’s mission is to provide customers with a unique experience by delivering great food and good customer services at an excellent price.
“Our mission is to deliver a unique experience to our customers through delivering great, friendly, attentive service, excellent price and a welcoming presence.”
7. Do servers at Waffle House make a lot of money?
Waffle House serves to make on average $3 per hour according to Glassdoor. The hourly rate range for waiters and waitresses is between $2 and $9. The servers also receive additional pay in form of tips and cash bonus. Servers who have invested in the company’s stock also receive a stock bonus. The average total annual pay for the servers is approximately $10,000 with $7,962 of the total pay being additional pay.
“The typical Waffle House Server salary is $3. Server salaries at Waffle House can range from $2 - $9. This estimate is based upon 60 Waffle House Server salary report(s) provided by employees or estimated based upon statistical methods. When factoring in bonuses and additional compensation, a Server at Waffle House can expect to make an average total pay of $10,402. See all Server salaries to learn how this stacks up in the market.”
Annual cash bonuses range between $30-$316 while annual tips range between $55-$25k.
Do you have a Waffle House complaint/review/question that has not been addressed above?
- Leave a review on the Waffle House reviews page on the PissedConsumer website.
- Post a question on the company’s Q&A page.
- Get in touch with the Waffle House customer care either via their toll-free number, or the corporate phone numbers provided on the company’s website and on the Waffle House customer service page on the PissedConsumer website.
- Visit the Waffle House corporate office or the particular restaurant to make your inquiries.
Health and Beauty Expert
Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.
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