Customers are curious about Skylink TV Antenna. They want to know how it works, what to expect, and most importantly, what happens if things don’t go as planned? Online review sites are full of customer experiences with the product and Skylink TV Antenna customer service. Existing or previous customers are sharing their experiences, and new or potential customers are reading or watching to learn more.

Skylink TV Antenna Questions and Answers

Skylink TV Antenna rating* – 1.4⭐

Skylink TV Antenna reviews – 1.3K

Skylink TV Antenna successful calls - 1%/979

Skylink TV Antenna resolved issues - 6

Skylink TV Antenna claimed losses - $150K

Many questions or reviews about Skylink TV Antenna are similar. They address concerns about ordering or setting up the antenna, refunds, and cancellation, and the overall response from Customer Service. We compiled information from reviews as well as the Skyline TV Antenna website to provide those answers in a single location.

Most Commonly Asked Skylink TV Antenna Questions

1. Does the Skylink TV Antenna Really Work?

As a digital antenna, the Skylink TV Antenna allows you to access the free, over-the-air channels produced by local television companies. Therefore, it will work best where new stations and other local channels are broadcast.

The homepage for the Skyline TV Antenna encourages would-be customers to check the reception in their area, as “crystal-clear over the air reception” depends on a number of factors including distance from a broadcasting tower, terrain, surroundings, and other “environmental factors.

Skylink TV Antenna reception

Skylink TV Antenna provides a link on the front page of the website to check for signals and to determine if your area is one where the antenna works. That link is https://www.antennaweb.org/Address.

Skylink TV antenna reviews are mixed on how well the product works. Some Skylink TV antenna reviews claim the antenna works well, but only in certain conditions. Other customers were not able to get any Skylink TV antenna channels to work.

How to set up the antenna and how to watch Skylink TV are among the consumers’ top questions about the product. The satellite company provides a one-page Skylink TV Antenna manual to help customers connect the antenna.

According to the schematic, the antenna comes assembled with a single coaxial cord. That cord is attached to the cable input receiver on the television. Once the wire is attached, the antenna should begin pulling in local channels. To see programming on the television, customers should have the television scan for channels.

The full instructions from the company are as follows:

Skylink TV Antenna Set-up instructions

Each Skylink TV Antenna comes attached to a single coaxial cable with a connector. That single cable is only able to connect to one television. Therefore, if you would like to pull television channels for more than one television, you will need a separate antenna for each. One antenna works on one television. Two televisions would require two antennas.

If a customer runs into trouble with the installation of the Skyline antenna, he or she can contact Skylink TV Antenna customer service about concerns or find additional help from other customers in their reviews online. There is currently no Skylink TV Antenna phone number available through the company’s online presence, but customers can email the company at support@skylinktvantenna.com.

2. How to contact Skylink TV Antenna customer service

Skylink TV Antenna customer service can be a challenge to track down. Currently, there is not a working page for the Skylink TV Antenna customer service on the company’s website, but there are still options. To contact Skylink TV Antenna, you can send an email or attempt to contact the company through social media channels. There is currently no Skylink TV Antenna phone number available online. A common Skylink TV Antenna complaint is the struggle to contact customer service.

In her Skylink TV Antenna review (#1892491), Lori S explained that she “Sent emails & no return contact! Sooo mad! I returned these items never opened & want my refund!” She is not alone in her frustrations with customer service response.

Skylink Tv Antenna Review on refund

If you have questions or concerns or simply want to know more about how to watch Skylink TV, contact the company:

  • By email at support@skylinktvantenna.com
  • Through the contact form for the company via PissedConsumer.com
  • Through social media at Twitter (@tvskylink) or Instagram (@skylinktvantenna).

3. What is Skylink TV Antenna Refund Policy?

Many customers complain about the Skylink TV Antenna refund policy. They want to know how to get a refund after ordering the antenna.

The company website offers the specific terms as part of the SkylinkTV Antenna refund policy. According to the “Return Policy” pop-up on the website, the terms for a return are as follows:

“30 Day Refund Policy: If you believe you have received a damaged or defective product, you are entitled to a full refund of your purchase. For technical support or questions regarding your product, please contact our Customer Service Support Team by email at support@skylinktvantenna.com right away.”

This is the closest statement to an official Skylink TV Antenna refund policy. There is the additional contact information for customers interested in speaking with a Skylink TV Antenna customer service representative over the phone in addition to emailing. The The Skylink TV Antenna customer service contact info page contains the following instructions:

“To contact our Customer Service Support Team, please email support@skylinktvantenna.com. Please allow 24 business hours for our Customer Service Support Team to respond to your inquiry. Your inquiry will be processed in the order in which it was received. You may also contact our Customer Service Support Team by calling (800) 351-4939.”

Again, according to the “Contact Us” pop-up, you can reach the Skylink TV Antenna help department during limited hours as follows:

“Our Customer Service Support Team can be contacted Monday through Friday between the hours of 9 AM and 5 PM EST.”

According to the information found on the website, customers interested in a refund for a damaged or defective product should contact Skylink TV Antenna customer support by email or by phone to get additional information.

Skylink TV Antenna Return and Exchange Policy

According to Skylink TV Antenna reviews, many customers are frustrated about the lack of options when it comes to refunds. In several reviews online, customers tried to return the equipment for a refund after being unable to enjoy any Skylink TV Antenna channels. In her succinct PissedConsumer.com review (#1933794), Carolynne W. summed up her situation by stating that her Skylink TV Antenna was “a worthless piece of junk and they won't give me me money back.

Skylink Tv Antenna review

4. How Do I Return the Skylink TV Antenna?

How to make a Skylink TV Antenna return is a common theme in online reviews. The issue is brought up frequently in Skylink TV Antenna complaints. You can find the official Skylink TV return policy on the company’s website when the website is loading correctly. According to the terms, you can make a Skylink TV Antenna return only if the item has not shipped or if an item was sent to you broken or defective. The official return and refund policy are laid out in the Terms and Conditions on the company website. The policy urges customers to cancel their orders as soon as possible before the antenna ships:

“If you wish to cancel your order please contact our Customer Service Support Team by email at support@skylinktvantenna.com right away. In-stock items are typically processed within 24 hours, so it is very important that you contact us as soon as possible so we can cancel your order before it is processed and dispatched.”

The policy also gives information about how to proceed with a refund when a product is damaged or defective.

“If you believe you have received a damaged or defective product, you are entitled to a full refund of your purchase.”

The policy does not specifically state how to return the antenna as part of the refund policy. Instead, the website urges customers to contact the Skylink TV Antenna customer service department:

“For technical support or questions regarding your product, please contact our Customer Service Support Team by email at support@skylinktvantenna.com right away.”

According to previous versions of the company’s website, you can also contact the Skylink TV Antenna customer service by phone. It is worth noting that the Skylink TV Antenna phone number listed below is from an older version of the website and is not currently posted online:

“You may also contact our Customer Service Support Team by calling (800) 351-4939”.

The additional contact information is also available through the Contact Us pop-up menu on the website.  You may write a review about Skylink TV Antenna to potentially begin a dialogue with the customer help team.

How to contact Skylink TV Antenna

5. What Stations Does Skylink TV Antenna Receive?

An older version of the company’s website included information about how to watch Skylink TV. According to that version of the site, customers would receive Skylink TV Antenna channels based on their location and the availability of channels in their area.

The lack of channels is a major theme among Skylink TV Antenna complaints online. Many customers discovered that the antenna can only pick up stations in your area, so the specific stations will vary by your geographic location, the placement of the antenna, and other geological features, as acknowledged in the antenna’s set-up guide:

How many stations can the Skylink TV Antenna receive

You can get more information about what stations broadcast free channels in your area by using the address feature on the Antenna Web information site when the site is working. Additionally, you can contact Skylink TV Antenna with questions about channels or setup for the device.

Still, looking for more information about the Skylink antenna system? You still have options to learn more. To find out more about Skylink equipment and the experiences of the customers who have tried the product, head online. You can get more information by:

  • Reading reviews created by real Skyline customers on PissedConsumer.
  • Contact Skyline customer service through social media channels
  • Use the Skyline customer service email address or additional contact methods collected by and available through PissedConsumer.com.

Freelance Writer By Rebecca Garland
Business and Education Expert

Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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