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Customer Service Trends 2025: PissedConsumer Survey

Customer Service Trends 2025: PissedConsumer Survey

Is customer service getting better in 2025? What changes should consumers expect? How do companies handle complaints? PissedConsumer’s survey reveals key insights shaping consumer experiences and expectations.

Latest Articles

7 Best Ways to Effectively Complain About a Hotel Issue

7 Best Ways to Effectively Complain About a Hotel Issue

Booked a dream vacation but had a nightmare stay? Discover a step-by-step guide to voice your hotel complaints. From speaking with the front desk staff to contacting a booking agency and sharing your concerns publicly, maximize your chances to resolve issues positively.
Worst and Best Airlines in the US to Fly With

Worst and Best Airlines in the US to Fly With

Travelers often wonder which airlines in the U.S. are the most appropriate for their needs. Learn about worst and best airlines based on customer reviews. Get insights into ratings and top issues with flight providers. Discover tips on how to choose the right airline.
Is Buy Now Pay Later Fraud Real? Here’s What You Need to Know

Is Buy Now Pay Later Fraud Real? Here’s What You Need to Know

At first glance, BNPL services seem like a convenient way to shop, but as with most financial tools, it’s not that simple. Buy Now Pay Later fraud is becoming a serious concern for online shoppers. Understanding the risks can help you avoid unexpected charges and scams. Stay informed to protect...
Be Aware of These Common Amazon Prime Day Scams

Be Aware of These Common Amazon Prime Day Scams

Getting ready to shop on Amazon Prime Day? Safeguard yourself from scams including fake sites, phishing emails, and counterfeit products. Discover how to identify and evade these Prime scams, ensuring a secure shopping experience.
Praise, Criticism and Scams: What People Share about Elon Musk in Online Reviews

Praise, Criticism and Scams: What People Share about Elon Musk in Online Reviews

Online reviews reveal how consumers use platforms to express support, frustration, or skepticism about Elon Musk’s companies and political presence. Learn how customer reviews and impersonation scams are shaping Elon Musk news.
What’s Really Inside an Amazon Mystery Box? Buyers Expose the Scam

What’s Really Inside an Amazon Mystery Box? Buyers Expose the Scam

Saw an ad for Amazon mystery boxes or bulk pallets? These viral deals may be a mystery box scam. Discover what buyers actually received and how the Amazon scam tricks shoppers into expecting high-value items but delivering junk.
Wayfair’s Return Policy on Outdoor Furniture and Home Decor

Wayfair’s Return Policy on Outdoor Furniture and Home Decor

Wayfair indicates on their website that “returns are seamless and easy”. However, almost 19% of Wayfair complaints are about returns. So what is Wayfair's return policy? Is it easy to return items to the store? Is it possible to make an exchange? This article answers these and more questions.
The Impact of Trump’s Tariffs on Consumers

The Impact of Trump’s Tariffs on Consumers

Are you concerned about Trump’s tariffs and their impact on prices? We asked experts to share their opinions. Learn what tariffs are and which products are most affected by them. Discover what else you can expect from Trump’s tariffs in the long run.