Consider how complicated your life would be without access to a debit or credit card. So many stores are increasingly cashless. You can only order online from many shops with a debit or credit card. Most of us need the convenience and service provided by a card like the RushCard or Green Dot credit card. But your money needs to be safe, and you need to be comfortable with the bank helping you handle your finances.
We scoured through hundreds of RushCard and Green Dot complaints and reviews to find out what customers are saying about the companies. Most reviews concern consumer experiences with RushCard customer service as well as Green Dot customer service. Before you set up a new account with an online bank, learn more about these companies.
RushCard rating* — 1.6⭐⭐
Green Dot Corporation rating* — 1.4⭐
Total RushCard reviews — 4661
Total Green Dot reviews — 3726
Resolved issues — 10
Resolved issues — 18
Pros: Early deposit, direct deposit
Pros: To be able to use the card to pay my bills
Very bad customer service, no access to funds after maintenance, no one is answering the phones
Very unhelpful dishonest about their products, you cannot reach a person when you have a problem, not having a live person customer service
If you are looking for a way to set up a simple debit card account and to enjoy some rewards, online banking companies may offer some solutions. When you compare RushCard with Green Dot Corporation, it’s easy to see similarities – especially since RushCard has recently partnered with Green Dot Corporation in some areas.
To find out all of the RushCard and Green Dot Corporation pros and cons we dug through hundreds of Green Dot Corporation and RushCard reviews on PissedConsumer.com to discover more about both companies. Our RushCard vs Green Dot Corporation analysis included several measures like:
Read on to see the full RushCard vs Green Dot Corporation breakdown below.
RushCard vs Green Dot Corporation Customer Service Experience
The hundreds of Green Dot Corporation reviews and RushCard reviews left on PissedConsumer make it easy to compare them in terms of customer service. We pulled out key Green Dot and RushCard customer service information for the table of Green Dot Corporation and RushCard pros and cons above.
RushCard complaints found on the PissedConsumer website created a total ranking of 1.6 stars out of a possible 5. This ranking reflected the one-star ranking that was left for both RushCard customer service and product and service quality and “very bad customer service” was noted as a significant RushCard complaint from multiple online reviews.
In her complaint, the user was frustrated by a lack of access to RushCard customer service. According to Brenda’s RushCard complaint, she “called the number provided but was bombarded with offers I did not want and could not stop them from talking about free services I could get.” Despite listening to the entire recording of free services after calling the RushCard phone number, Brenda ends her review by stating “I still can't get to a live person to talk to.”
If you have a question or concern about your RushCard debit card, you can reach out to the company using the RushCard customer service number. You have other options for reaching them. In addition to the RushCard phone number, you can contact the company by clicking on the Contact Us button on the company’s website. This will start a series of chat boxes and questions to guide your inquiry and questions with RushCard customer service. You can also discuss RushCard complaints with the company through the Live Mobile support in the company’s smartphone app.
Additionally, you can also use social media for your RushCard review. The company is active on several social media platforms including Facebook, Twitter, YouTube, and Instagram. If the RushCard phone number isn’t helping you find the answers you need, posting or sending messages through social media might.
More than 800 Green Dot Corporation reviews on the PissedConsumer site created a rating of 1.4 stars out of a possible 5. Many of these complaints included frustration about the issues with Green Dot phone number and customer service. Customer service earned only one star out of five according to customers’ complaints.
In his Green Dot complaint, one customer explained how quickly things went wrong with his money. According to the customer’s Green Dot review (#2682286), he loaded $400 onto his card. Then “3 hours later the card was changed into someone else name and information.” Most frustratingly of all, when the customer tried to contact Green Dot customer service, he discovered “No body from Green Dot will do anything to try helping me.”
If you would like to address your questions or concerns, you can call Green Dot phone number at (866) 795-7597. There are other options beyond the Green Dot phone number for reaching customer service. You can also send mail to the company or contact Green Dot customer service by writing to:
Green Dot Corporation
P.O. Box 5100
Pasadena, CA 91117
While the Green Dot bank address might be useful for formal letters or complaints, contacting the company through social media would likely be faster. Green Dot customer service maintains social media presence on several sites. You have the option to leave Green Dot reviews on Facebook or Instagram. There is also a possibility of leaving Green Dot reviews on Twitter or through YouTube.
Green Dot Corporation vs RushCard Product and Services
When you visit the RushCard website, you’ll find the benefits of their cards explained on the first page. With a new card, the company explains that you’ll be paid faster, have multiple options for funding your RushCard, and you’ll be protecting your money more than simply using cash.
Rushcard.com also explains the basic functions and availability of the mobile app as well as answering common questions about what to do if you misplace your card or how to use the RushCard debit card to pay some bills online.
There is also a section of the website for existing RushCard customers. When you click on the homepage link for existing RushCard customers, you are taken to a login screen to access your existing accounts.
On this page, you can log in to your account or activate a new RushCard. All of the options there require customers to have a login or to have a new card to activate. There is little information provided for prospective customers other than a privacy agreement and a RushCard contact information page.
There is also a link to a page with legal terms and fees. On this page, you can find the breakdown of fees associated with the two types of RushCards, pay-as-you-go or Rush unlimited. The pay-as-you-go cards have fewer fees associated with them. Rush unlimited has more benefits but also more fees.
For example, the pay-as-you-go card has no monthly fee. The Rush unlimited card costs $7.95 per month according to the cardholder terms on the company website. Reloading both cards will incur fees, but if you choose to load your card directly, RushCard direct deposit is free for customer use. There are also RushCard fees for spending money, using a bank teller, using an ATM that is out of network, and even not using your card. There is a $1.95 inactivity fee for the pay-as-you-go RushCard.
The Green Dot website explains that Green Dot cards are the “#1 debit card in retail.” The many options for a Green Dot card are offered on the website as well. Green Dot customers have options for a reloadable debit card, a pay-as-you-go card, a cashback debit card, and “the ultimate mobile bank account”, which is heavily promoted on the site.
According to the Green Dot.com, the GO2 Bank card is a “seamless” experience that is tied to the Green Dot financial app for smartphones. With the card and the app, customers are eligible for up to $200 in overdraft protection and can track their spending and balances online. The personal banking and mobile app feature heavily on the company’s website.
On the products page of the Green Dot website, the four options for debit cards are explained through a chart of features and benefits. According to the page, three of the cards have no monthly fees, although two of those waive fees with direct deposits. The Green Dot cash back card offers a free ATM network as well cashback on purchases. All of the cards advertise overdraft protection and early direct deposit as well.
Green Dot Corporation fees are explained in a PDF buried deep within the Green Dot Corporation website. You have to click through multiple pages of the FAQ page to find the fees for the Unlimited and other Green Dot Prepaid cards. According to the legal agreement PDF, there is a monthly fee of $7.95 for using your Green Dot Unlimited Card. This fee is waived if you spend more than $1000 per month.
There are also fees for withdrawing cash, balance inquiries, and replacement cards.
Green Dot also offers prepaid cards that can be purchased in retail stores. The PDF of legal disclosures for these prepaid cards include Green Dot Corporation fees like a $1.95 card purchase fee, a $7.95 card load fee (that can be waived if you load more than $1000 to your card every month to spend), ATM fees and cash reload fee for reloading your ATM card.
The Green Dot website also offers links for other services and information. There is a page for customers looking for Green Dot Corporation's contact information. There is also a page for law enforcement looking for banking disclosures from Green Dot Corporation as well as investor relations, career pages, and more.
RushCard vs Green Dot Discounts and Savings
There are currently no RushCard promo codes or special offers on their website. The same is true for the Green Dot website where there are no special offers available or advertised. Both websites including information about products and educational materials about their respective mobile apps and card offerings, but there are no discounts or promotions available.
In an increasingly cashless society, you need access to a debit card. Having a card like Green Dot or RushCard makes it possible to pay bills and buy what you need simply and easily every month. Don’t assume, however, that every online debit card is the same. A RushCard or Green Dot card may be a great option for you but be sure to do your research and read reviews before you trust any bank with your hard-earned money.
By Rebecca Garland
Business and Education Expert
Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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