Winnie Murugi
Health and Beauty Expert

The demand for entertainment options is growing every day. Individuals who like gaming are likely to come across EpicGames.com. Epic Games is a company that develops and publishes video games and software famous for its game Fortnite. Most of the business is owned by Tim Sweeney – Epic Games CEO and founder.

However, it is important to know, whether Epic Games is safe before making a purchase. We did a mini-research about common complaints based on Epic Games reviews and previous customers’ experiences. Read on to learn more about Epic Games customer service and other issues because we found ways to solve them.

Epic Games reviews

Number of Epic Games reviews – 5.1K

Epic Games rating* – 2.3⭐⭐

Claimes losses – $1.4M

Successful calls – 10%/37K

Resolved issues – 35

  1. How to contact support?
  2. How to uninstall the launcher?
  3. Is Epic Games safe?
  4. How to refund a game on Epic Games?
  5. How do I delete an account?

1. How to Contact Epic Games Support?

One of the recently raised questions according to Epic Games reviews is how to contact their customer service. Online reviews reveal that customers would like to know the Epic Games phone number to call to speak to a live person.

PissedConsumer provides the following Epic Games contacts including a phone number and various email addresses:

Epic Games phone number: (919) 854-0070

Epic Games email addresses:

DMCA enquiries - dmca@epicgames.com
Legal - dpo@epicgames.com
Media - pr@epicgames.com

Additionally, PissedConsumer provides the following Epic Games headquarters address:

Epic Games, Inc.
620 Crossroads Blvd.
Cary, North Carolina 27518
United States

Epic Games support can also be reached through the company’s various social media pages, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and YouTube. At the same time, the company doesn't have the Epic Games live chat feature.

The website doesn’t exactly specify an Epic Games customer service phone number. However, the company advises its players to first visit the help center and FAQs page provided on the website for answers to the company’s common questions.

Notably, the summary of Epic Games customer service calls on PissedConsumer indicates a low percentage of successful connections with the support (10% 0f 37K total calls). 

2. How to Uninstall Epic Games Launcher?

This is one of the most common Epic Games FAQs across various forums including the Unreal Engine forum, Reddit, and Quora. While the launcher offers gamers a platform to play Epic Games Fornite and other games, there have been numerous launcher complaints.  The main Epic Games launcher complaint is that reviewers are not able to completely uninstall the launcher from their computers yet it takes up quite a bit of computer space. Even when they delete the Epic Games Launcher source file, the launcher continues to run. Others complained that even when they deleted their Epic Games account, the launcher continued to run.

In response to this question on the Unreal Engine forum, one of the participants suggested an Epic Games Launcher uninstall solution for windows users. To completely uninstall the launcher, a user has to go to the “program and features” section of the Windows control panel. Then, find the launcher folder and delete it manually.

Epic Games uninstall

Another participant advised Mac users to manually delete the Epic launcher files from all directories: Application support, Caches, Preferences, Logs, and Cookies.

Epic Games remove

3. Is Epic Games Safe?

Epic Games Inc. is a video game company that creates games as well as offers game development technology for creators. The company was founded in 1991 by Mark Rein and Tom Sweeney and has over the year grown to develop some of the most popular video games such as Unreal Engine, Infinity Blade, Fornite, Shadow Complex, Bullet Storm, and Epic Pinball among others.

In this section, we look at Epic Games store reviews to find out what previous customers’ experiences have been. On PissedConsumer the rating is 2.3, and the top Epic Games complaints include:

Poor customer service

While some customers complained that they couldn’t find an Epic Games phone number to call, some of those who found it expressed frustration in not being able to get through to customer service. Yet, some complained that even though they got through to an Epic Games customer service representative, they did not get the needed help. The unreachable customer support has resulted in some people being wary of Epic Games “glitches”.

For instance, in Epic Games review #1900761, the customer reported that they unexplainably lost all their skins, back bling, and gliders. Suspecting that they had been hacked, they contacted customer support for help. While they got some instructions on how to reconnect to their previous account, they did not get back all their slings, V-bucks, gliders, and progress.

I lost all of my skins, back blings, gliders, etc. I submitted a request like this at the beginning of March and received two emails from Hector and Christopher…

However, when I was logged back in, I still did not have my full progress back…

Being hacked and loss of V-bucks

This is one of the top complaints about the company. Several Epic Games user reviews indicate that many customers had been hacked. As a result, they lost their V-bucks and their progress, and someone else controls the game. 

For example, in Epic Games review #3616552, the customer reported that their account had been hacked and someone has changed their skin and used all the V-bucks. Luckily, this story has a happy ending as the company fixed the issues and apologized to the user.

Epic Games reviews

Unexplained account deletion

In some cases, customers were logged out of their accounts and the accounts were deleted.

However, several players have positively reviewed Epicgames.com (e.g. review #1857104). These customers reported that they were satisfied with the wide range of games available in the store including the Epic Games free games list and that the games are fun to play.

Epic Games positive review

4. How to Refund a Game on Epic Games?

In many Epic Games reviews, customers request a refund. Some customers referred to Epic Games scam because of issues such as wrongful billing and V-bucks disappearing before they could use them.

For instance, in Epic Games review #1600045, a customer complains about the following:

This is a joke, do NOT give moeny to this game or any epic games its a scam...

Another reviewer (review #3703068) also brings up a concern, explaining how they've purchased V-bucks and didn't receive them on their account.

I bought $100 worth of v bucks and I didnt get them because this game is A scam for children...

Other players also reported difficulty getting through to the Epic Games phone number when trying to get assistance. Therefore, one of the top Epic Games FAQs is how to return a game for a refund.

According to the Epic Games refund policy,  you can return any Epic game for a full refund within 14 days of buying it as long as you have not played it for more than two hours.  The Epic Games refund terms stipulate that you will get a refund for both in-app and downloadable content bought on their store. However, for a game to be eligible for a refund, you must have bought it on an Epic Games Store and the game must not have been modified or transferred to another person.

You can also cancel a preorder for a full refund as long as the game has not been released yet. Once the game has been released, you can submit your Epic Games refund request within 14 days as long as you have not consumed it for more than 2 hours.

If a product goes on sale after you have purchased it, you can refund it for its initial purchase price and then repurchase it for the sale price. The 14 days and 2 hours caveat applies in this case too.

Epic Games Inc. states that they have the discretion to determine whether you have abused any refund terms and consequently not make a refund.

The procedure for initiating a refund request is provided in the Epic Store FAQs.  To do so, click on the “Contact Us” button inside your store and submit your Epic Games refund request. If your game is eligible for a refund, the full purchase price will be deposited through the payment method you used to make the purchase. However, you can request customer support to refund to an alternative method. Either way, the time taken for the refund to reflect will depend on your payment method.

Epic games refund policy

5. How Do I Delete My Epic Games Account?

As evidenced in the Epic Games store reviews on various platforms, numerous customers feel frustrated with customer service, instances of hacking, and frequent cases of Epic Games downtime. Consequently, the reviews reveal that several customers want to find out how to delete Epic Games account.

The Epic Games FAQs provide the following procedure for deleting your account:

  1. Go to the Epic Games website.
  2. Login into your Epic Games account.
  3. Scroll down the “General Info” segment.
  4. Select “Delete account” and click on “request account delete”.
  5. An “enter security code” window will pop up.
  6. Enter the security code sent to your email and then click on “confirm delete request”.

The company notes that Epic Games account deletion is irreversible. Once you have confirmed deletion, you will be logged out of your account and you cannot log in again. Also, once you remove your Epic Games account, you won’t get back any purchases, in-game progress, and any items associated with your account. In case you are not sure whether you want to delete your account, you can disable it temporarily instead.

While the wide range of games provided by this company is a great option for keeping entertained, numerous Epic Games reviews indicate that customers complain about poor customer service, instances of being hacked, unexplained account blocking or deletion, and challenges with getting refunds among others.

If you’d like to share your experience with Epic Games, you’re welcome to leave a review. In case of issues, you can contact the company using the “Call to company” feature on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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