Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Millions of buyers visit Etsy.com to buy unique, handmade items from thousands of sellers across the globe. The platform transacts billions every year. However, there are numerous complaints about poor Etsy customer service. Buyers and sellers want to know how to call Etsy support number or the best ways to contact their customer service. 

This article explores the various ways to contact Etsy customer service for help. It concisely answers whether there is an Etsy support phone number to call or whether you can reach the company via email, live chat, and social media.

Here is an overview of the Etsy reviews and ratings on PissedConsumer.com.

Etsy Q&A

Number of Etsy reviews – 10.1K

Etsy rating* – 1.8⭐⭐

Etsy claimed losses – $1.9M

Successful calls – 5%/55.2K

Resolved issues – 74
  1. Is Etsy legit?
  2. How to contact Etsy by phone?
  3. How to contact customer service by email?
  4. How to chat with customer support via Help Center?
  5. How to contact Etsy customer service via social networks?

1. Is Etsy Legit?

Etsy.com is a global online marketplace for unique and creative items. The American e-commerce platform has been in business since 2005. It specializes in the sale of vintage items, crafts, and handmade pieces.

Sellers can set up shop at only $0.20 per listing, while buyers can sign up and buy from different sellers. Sellers are also charged a 5% commission fee and a standard PayPal payment processing fee.

When it comes to Etsy ratings and customer reviews, consumers like the wide range of unique products to choose from. Many have had a great experience buying or selling there, but others wonder, "Is Etsy legit?".

On PissedConsumer, it is rated 1.9 stars. There are numerous Etsy complaints on PissedConsumer.com by both buyers and sellers. Most revolve around poor customer service, shipping and deliveries, and account issues.

Etsy complaints by buyers include:

  • sellers canceling orders for no reason;
  • difficulty contacting sellers;
  • difficulty contacting Etsy support;
  • delays in order fulfillment and shipping;
  • items never delivered;
  • unexplained charges;
  • poor customer service by the sellers;
  • difficulty logging in to their Etsy account.

Etsy complaints by sellers include:

  • unexplained account closure by Etsy;
  • payments put on hold;
  • difficulty contacting Etsy customer service;
  • difficulty logging into their Etsy account;
  • rude and excessively demanding customers.

For instance, in Etsy review #2520816, the customer narrates his frustration with one seller. The Etsy seller was initially responsive when the customer was making an order but became unresponsive after payment was made. The customer attempted to contact Etsy customer service to help him resolve the issue, but he did not receive any help.

…on March 20th I contacted Dil Bahadur custom knife shop about him making me a knife I sent him the pic I wanted he said he could build it it would cost me $ 220.00…

…after receiving the money he said thankyou and he would get started on knife and update me as of today not heard anything from him…

In another Etsy review (#2968024), a seller complained about their account being banned without warning.

my account has been closed permanently i am a new seller i am a newbie maybe i may have violated a rule without knowing it i want my account to be opened

2. How to Contact Etsy By Phone?

Currently, there is no Etsy support phone number to call. Neither are there clear instructions on how to call Etsy customer service on both the sellers and buyers' FAQ sections. The question arises: "How do I speak to someone at Etsy?"

Some time back, the Etsy customer service phone number (844-935-3879) was available as an option to contact customer support for specific issues. However, it is no longer available on the website, as evidenced by several Etsy reviews on PissedConsumer.

With that said, some reviewers indicate that they were able to call Etsy support number but did not get to talk to a live person. They do not indicate the Etsy customer service phone number they called. For example, in review #2896886, the customer managed to call Etsy helpline directly to cancel an order that they had not authorized. They were put on hold for 10 minutes, left their phone number but did not receive any Etsy help.

On the sellers' page, the company indicates that sellers can leave their phone number for an Etsy customer service representative to get back. Nevertheless, it is not clear where the seller should leave their phone number.

Etsy phone number sellers page

3. How to Contact Etsy Customer Service by Email?

There is no Etsy customer service email address listed on the website. However, you can use the "Email us" option provided for various issues to contact Etsy support.

Etsy email us option

If you click on the option, you will be provided with a contact form where you are required to describe the issue in as much detail as possible. Once you send the form, Etsy customer support will get back to you within two business days.

If you need Etsy help with an order, but can't find it on your account, check for the order's transaction confirmation on your email. The transaction confirmation is usually sent from the Etsy customer service email: transactions@etsy.com. Once you sign in to your Etsy account, the transaction should have connected to your account.

Etsy help with order email

For legal issues such as copyright infringement, write to the Etsy email address legal@etsy.com provided on the terms and conditions page.

Etsy notice requirements email

4. How to Chat with Etsy Customer Support Via Help Center?

Earlier in 2020, their support offered an Etsy live chat option, as evidenced by reviews (#1926985). But, there seems to be no Etsy chat feature at the moment. At least, it is not available on the Etsy Help Center. Multiple reviews on PissedConsumer further collaborate that there is no Etsy customer service chat option (review #4353109).

Etsy live chat review

However, the Etsy Help Center is quite elaborate and provides answers to the most common customer questions. You can access it through the website or on the Etsy app.

Nevertheless, some customers encounter issues that are not highlighted in the Etsy Help Center that would need in-person assistance. Since there is no Etsy customer service chat option for immediate assistance, customers have to fill out a contact form, where applicable. Or, they still can try to contact support via the Etsy customer service email.

Some buyers are keen to find out how to contact Etsy about a seller. According to Etsy.com, buyers should first attempt to contact sellers about the issue. However, if it is futile, they can then contact Etsy about the seller. The platform serves as a mediator between the buyer and the seller to resolve the issue. You can open a case for two main issues: non-delivery issues and not-as-described cases.

Etsy issue resolution page

Steps for Contacting Etsy About a Seller

  1. Log in to your account.
  2. Under "Purchases and Reviews," click on the order that has an issue.
  3. Select "Help with Order."
  4. Then select "Still Need Help."
  5. Choose "Yes, I want to Open a Case."
  6. Select a reason for opening the case and provide as much detail about the issue as possible.
  7. Submit.

Once you have opened the case, allow three days for the seller to resolve it. If they do not, escalate the case to Etsy customer support to review the issue.

How to open a case on Etsy

Unfortunately, some reviews indicate despite reaching out to Etsy.com about a seller, some buyers did not receive the help they needed (e.g., review #2968660).

5. How to Contact Etsy Customer Service Via Social Networks?

Etsy.com has social media presence on Facebook, Instagram, and Twitter. Etsy support is most active on the Twitter page. Although the company once had a dedicated Etsy customer support help page on Twitter (@Etsyhelp), they no longer monitor it. Customers now contact Etsy for help on the main page.

To reach out to the company on Twitter, you can tweet them or initiate an Etsy chat by sending them a direct message. There are numerous Etsy complaints on the Twitter page about poor customer service. Often customers do not get help, or the representative takes too long to respond to the Etsy chat messages. When they respond, customers are asked to provide details of the issue through a direct message.

The Twitter page does not provide alternative contact methods such as an Etsy support phone number or email address. As such, some customers question, "Is Etsy legit?".

For example, in an Etsy review on Twitter, the customer pointed out the company's poor customer service. They had not received any Etsy help 15 days after reaching out.

Etsy customer support reply on Twitter

Conclusion

On its website, the company claims to provide Etsy customer support 24/7. Unfortunately, numerous reviews across Reddit and PissedConsumer indicate otherwise. While the Etsy Help Center is comprehensive, it does not address all buyers' and sellers' issues.

There are limited channels for contacting Etsy.com. There is no Etsy customer service live chat or phone number option to get immediate help. For email correspondence, you need to fill out an Etsy contact form if it is available for your issue. On Twitter, Etsy support is slow to respond and does not address customer issues.

What has been your experience with Etsy customer service? Leave a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Mark Weber #14671
Seller dodging me abiut refund. Wont help at all. No recourse.Compleat loss.
Reply
Tim Snyder #14793
Etsy is requiring me to enter a 6 digit code to sign in and for whatever reason I can't receive an email from them so I need help with my shop but I have ZERO way to contact them.
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Diane Crook #15389
No satisfactory resolution of my recent order of 5 canvas art panels. I finally requested a prompt refund for the merchandise that I thought was totally misrepresented on-line. I shall mail the incorrect merchandise back to the seller in China. I have told Etsy and the seller all of this. Etsy requested that I open a case file which I did. I don't know if anyone is even looking into the case and my request for a refund. Would someone kindly contact me to let me know where I stand? This is the first problem that I have ever had with Etsy and it so frustrating. Thank you.
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Brandon Schwallie #15897
I was took by not 1 but 2 stores on Etsy for over 743.00 dollars in jewelry orders they took the money and then pushed back the shipping date and then closed the stores both are in the same country India and they both hit me for the same amount . Can’t get ahold of anybody and one guy I sent him my company logo and paid him in full to make me the charm and this guy doesn’t get back to me and I go on his home page and there is my custom charm company logo right there and he was selling it for 60.00 less then what I paid and that’s my company I write they guys and say hey bud that’s my charm what’s up and you do not have permission to sell my company logo to a 3 party and that’s mine I paid for it and the guy is like yup it yours and I’ll mail it out Monday which never ever happened and that’s two stores in India that did this to me. Period
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Maria Dobrean #15898
I ordered two head bands in 05/30/2024 , the money was taken from my account, but never received the order. Very disappointed on Etsy
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Bharathirajan #16034
Please help me to cancel my pending orders then close to my account
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Teresa Allen #16352
My phone died so I had to buy a new phone& start a new Etsy account. Etsy let my first 3 purchases go through. On the 4th order, Etsy themselves cancels the order, does a charge back& then temporarily suspends my account. They have never sent me any email at all explaining the reason for the suspension. Of course I am raising a fuss because all I have done is as an adult make purchases through Etsy& pay for them in full, how can anyone suspend anyone's account for that? I sent Etsy emails explaining my side, via their help link and by personally just emailing Abbia from their so call safety team. Within approximately 2 hours, my account went from temporarily suspended to permanently suspended! I have never gotten any emails yet regarding why the suspensions occurred to my account yet, only an email of interrogatories that asked me a question no layperson consumer, like I am, would ever know like ' what city &/ state does your device log you onto websites from ', who would ever know the answer to that question except the employees of that equipment, which I am not& of course, Etsy does this unnecessarism starting Friday evening. Then I posts a truthful review about the unnecessary troubles that Etsy is taking me through because Etsy will not communicate with me at all; Etsy has this extremely vile attitude, like their employees, that they have made the right decision & their decision is final! While reading on Trust Pilot, I do believe that is the website, I come to learn that if you use wifi to access Etsy or it seems any equipment other than the equipment you originally signed up to Etsy with, then Etsy automatically considers you a scammer &/ fraud and Etsy will not have anything else to do with you and they make it so that you cannot contact anyone at Etsy, this is illegal& an utter abomination. Etsy pretends like people's computerized equipment does not stop working &/ breaks, Etsy acts like that people do not have to start new accounts for whatever reason, Etsy is publicizing a business without taking into account that problems happen to their consumers &/ sellers that are beyond their consumers &/ sellers control, like me, my equipment died& that is why I had to start a new Etsy account. Because no one at Etsy will communicate with me regarding these illegal suspensions, the only thing I can infer that triggered Etsy to illegally target me, is that I had to use wifi to boost my devices personal data& during that time I did complete a transaction with Etsy and I guess because of that, Etsy flagged me as a scammer &/ fraudster, which I am not at all, but I will never know, as no one at Etsy will reach out to me, even via email, to talk about the situation. This whole illegal attitude that Etsy has of we always make the right decision(s), even when we are wrong, and then we will double down on our wrong decision(s) and then we will just temporarily &/ permanently suspend your account so you cannot talk to anyone concerning this unnecessary case that we created is wholly illegal & goes against USA consumer laws! Once they put your account on any type of suspension, they make it almost impossible to communicate with anyone concerning the issue(s)! Too via their website they publicize that we will send you an email explaining the reason(s) for the suspension(s) and what you need to do in order to clear the suspension(s), still approximately 4 days later, I have never received any email like that. I guess the only way to change Etsy's vile business practices, the way that they treat adult paying customers who have no debt(s) with them, their reliance on bots& AI and their employees utterly vile attitudes are lawsuits& a lot of them. I am not talking about a class action lawsuit, oh no, I am talking about individual lawsuits in which plantiffs ask for compensation starting at at least 999 nonillion each, because this seems to be the only way to stop them& how they just turn paying consumers into minor criminals, though the consumers have done nothing wrong, like me and their criminal business strategies, protocols& practices. They claim on the recent ad to be about human commerce, but the main fact they seem to intentionally omit, is that these days Etsy seems to be ran by bots&AI. Etsy already had a terrible business model in regards to customers, but now Etsy has decided to add bots&AI to their business model, which is new technology, which is extremely fallible and comes with a lot of bugs itself, which means many consumers will be complaining about Etsy. Thank you for posting how to get in contact with the people who work at Etsy, because Etsy has intentionally designed their website so that you can never talk to any of Etsy's employees.
Reply
yadwinder singh #16670
Please release my delivery order payment nd close my selling account
Reply
Sophie carberry #16870
I am not happy as not received my bat blanket for my baby I want to know where is my pacel
Reply
kjpsmodxnc #17092
Muchas gracias. ?Como puedo iniciar sesion?
Reply
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