How Buyers and Sellers Can Contact Etsy Customer Service

Millions of buyers visit Etsy.com to buy unique, handmade items from thousands of sellers across the globe. The platform transacts billions every year. However, there are numerous complaints about poor Etsy customer service. Buyers and sellers want to know how to call Etsy support number or the best ways to contact their customer service. 

This article explores the various ways to contact Etsy customer service for help. It concisely answers whether there is an Etsy support phone number to call or whether you can reach the company via email, live chat, and social media.

Here is an overview of the Etsy reviews and ratings on PissedConsumer.com.

Number of Etsy reviews – 10.1K

Etsy rating* – 1.8⭐⭐

Etsy claimed losses – $1.9M

Successful calls – 5%/55.2K

Resolved issues – 74

1. Is Etsy legit?
2. How to contact Etsy by phone?
3. How to contact customer service by email?
4. How to chat with customer support via Help Center?
5. How to contact Etsy customer service via social networks?

1. Is Etsy Legit?

Etsy.com is a global online marketplace for unique and creative items. The American e-commerce platform has been in business since 2005. It specializes in the sale of vintage items, crafts, and handmade pieces.

Sellers can set up shop at only $0.20 per listing, while buyers can sign up and buy from different sellers. Sellers are also charged a 5% commission fee and a standard PayPal payment processing fee.

When it comes to Etsy ratings and customer reviews, consumers like the wide range of unique products to choose from. Many have had a great experience buying or selling there, but others wonder, "Is Etsy legit?".

On PissedConsumer, it is rated 1.9 stars. There are numerous Etsy complaints on PissedConsumer.com by both buyers and sellers. Most revolve around poor customer service, shipping and deliveries, and account issues.

Etsy complaints by buyers include:

• sellers canceling orders for no reason;
• difficulty contacting sellers;
• difficulty contacting Etsy support;
• delays in order fulfillment and shipping;
• items never delivered;
• unexplained charges;
• poor customer service by the sellers;
• difficulty logging in to their Etsy account.

Etsy complaints by sellers include:

• unexplained account closure by Etsy;
• payments put on hold;
• difficulty contacting Etsy customer service;
• difficulty logging into their Etsy account;
• rude and excessively demanding customers.

For instance, in Etsy review #2520816, the customer narrates his frustration with one seller. The Etsy seller was initially responsive when the customer was making an order but became unresponsive after payment was made. The customer attempted to contact Etsy customer service to help him resolve the issue, but he did not receive any help.

…on March 20th I contacted Dil Bahadur custom knife shop about him making me a knife I sent him the pic I wanted he said he could build it it would cost me $ 220.00…

…after receiving the money he said thankyou and he would get started on knife and update me as of today not heard anything from him…

In another Etsy review (#2968024), a seller complained about their account being banned without warning.

my account has been closed permanently i am a new seller i am a newbie maybe i may have violated a rule without knowing it i want my account to be opened

2. How to Contact Etsy By Phone?

Currently, there is no Etsy support phone number to call. Neither are there clear instructions on how to call Etsy customer service on both the sellers and buyers' FAQ sections. The question arises: "How do I speak to someone at Etsy?"

Some time back, the Etsy customer service phone number (844-935-3879) was available as an option to contact customer support for specific issues. However, it is no longer available on the website, as evidenced by several Etsy reviews on PissedConsumer.

With that said, some reviewers indicate that they were able to call Etsy support number but did not get to talk to a live person. They do not indicate the Etsy customer service phone number they called. For example, in review #2896886, the customer managed to call Etsy helpline directly to cancel an order that they had not authorized. They were put on hold for 10 minutes, left their phone number but did not receive any Etsy help.

On the sellers' page, the company indicates that sellers can leave their phone number for an Etsy customer service representative to get back. Nevertheless, it is not clear where the seller should leave their phone number.

3. How to Contact Etsy Customer Service by Email?

There is no Etsy customer service email address listed on the website. However, you can use the "Email us" option provided for various issues to contact Etsy support.

If you click on the option, you will be provided with a contact form where you are required to describe the issue in as much detail as possible. Once you send the form, Etsy customer support will get back to you within two business days.

If you need Etsy help with an order, but can't find it on your account, check for the order's transaction confirmation on your email. The transaction confirmation is usually sent from the Etsy customer service email: transactions@etsy.com. Once you sign in to your Etsy account, the transaction should have connected to your account.

For legal issues such as copyright infringement, write to the Etsy email address legal@etsy.com provided on the terms and conditions page.

4. How to Chat with Etsy Customer Support Via Help Center?

Earlier in 2020, their support offered an Etsy live chat option, as evidenced by reviews (#1926985). But, there seems to be no Etsy chat feature at the moment. At least, it is not available on the Etsy Help Center. Multiple reviews on PissedConsumer further collaborate that there is no Etsy customer service chat option (review #4353109).

However, the Etsy Help Center is quite elaborate and provides answers to the most common customer questions. You can access it through the website or on the Etsy app.

Nevertheless, some customers encounter issues that are not highlighted in the Etsy Help Center that would need in-person assistance. Since there is no Etsy customer service chat option for immediate assistance, customers have to fill out a contact form, where applicable. Or, they still can try to contact support via the Etsy customer service email.

Some buyers are keen to find out how to contact Etsy about a seller. According to Etsy.com, buyers should first attempt to contact sellers about the issue. However, if it is futile, they can then contact Etsy about the seller. The platform serves as a mediator between the buyer and the seller to resolve the issue. You can open a case for two main issues: non-delivery issues and not-as-described cases.

Steps for Contacting Etsy About a Seller

1. Log in to your account.
2. Under "Purchases and Reviews," click on the order that has an issue.
3. Select "Help with Order."
4. Then select "Still Need Help."
5. Choose "Yes, I want to Open a Case."
6. Select a reason for opening the case and provide as much detail about the issue as possible.
7. Submit.

Once you have opened the case, allow three days for the seller to resolve it. If they do not, escalate the case to Etsy customer support to review the issue.

Unfortunately, some reviews indicate despite reaching out to Etsy.com about a seller, some buyers did not receive the help they needed (e.g., review #2968660).

5. How to Contact Etsy Customer Service Via Social Networks?

Etsy.com has social media presence on Facebook, Instagram, and Twitter. Etsy support is most active on the Twitter page. Although the company once had a dedicated Etsy customer support help page on Twitter (@Etsyhelp), they no longer monitor it. Customers now contact Etsy for help on the main page.

To reach out to the company on Twitter, you can tweet them or initiate an Etsy chat by sending them a direct message. There are numerous Etsy complaints on the Twitter page about poor customer service. Often customers do not get help, or the representative takes too long to respond to the Etsy chat messages. When they respond, customers are asked to provide details of the issue through a direct message.

The Twitter page does not provide alternative contact methods such as an Etsy support phone number or email address. As such, some customers question, "Is Etsy legit?".

For example, in an Etsy review on Twitter, the customer pointed out the company's poor customer service. They had not received any Etsy help 15 days after reaching out.

Conclusion

On its website, the company claims to provide Etsy customer support 24/7. Unfortunately, numerous reviews across Reddit and PissedConsumer indicate otherwise. While the Etsy Help Center is comprehensive, it does not address all buyers' and sellers' issues.

There are limited channels for contacting Etsy.com. There is no Etsy customer service live chat or phone number option to get immediate help. For email correspondence, you need to fill out an Etsy contact form if it is available for your issue. On Twitter, Etsy support is slow to respond and does not address customer issues.

What has been your experience with Etsy customer service? Leave a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.