Contact DHL Customer Service
DHL Phone Numbers and Emails
Toll-Free Number:
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(800) 225-5345Tracking Inquiries
Leave your valid US phone number and the DHL representative will call you back personally. Don’t waste your time on hold.
It’s a one-time fee and you are charged only for the successful calls.
Customer Service:
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(317) 554-5191DHL eCommerce Solutions or DHL Parcel Shipment
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+6 113 1406Australia DHL Express
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+6 137 035 6818Australian DHL eCOMMERCE
DHL Emails:
DHL Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DHL Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DHL is 8002255345. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as DHL may ask you for the following information to identify you as a customer: first and last name, order id or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DHL Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DHL is 8002255345. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as DHL may ask you for the following information to identify you as a customer: first and last name, order id or address.
People call DHL mainly because of request for information, employment, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact DHL is csbamericas@dhl.com. 80% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
DHL Website:
DHL Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Customer Correspondence
DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324
USA
Fax:
How Good is DHL's Customer Service?
Summary of DHL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DHL?
Shipping and Delivery Question:
- “Missing package”
- “Delivery change”
- “Failed delivery”
Request for Information Question:
- “Questionable email”
- “I have a question about a package.”
- “About a package”
Employment Question:
- “Employment”
- “Locating my w2”
- “Trying to locate and receive my W-2 the addres where they were sent to I know longer live in that state”
Return/ Replace Question:
- “Need to return a package”
- “Return”
- “Change address”
Product/ Service Question:
- “I received a text from them stating that they needed me to call them and the number said disconnected”
- “Didn't order anything”
- “Waiting on product”
Payments and Charges Question:
- “Can't make payment on line”
- “Fraudulent activities”
- “Fraudlent transaction”
Staff Question:
- “I can't find ypur service location in Portland Maine”
- “Customer service”
- “Want to talk to customer service very important please”
Account Question:
- “I want to open a account”
- “I forgot to leave my signature at the door”
- “Open an account”
Website/ Application Question:
- “Application status”
- “Website says my package being held for "exception". I paid the customs and have the DHL RECEIPT”
- “To get an application”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Cancel delivery”
- “I need DHL to pick up package that was canceled but got delivered to me anyway? I need dhl to pick it up and send it back to where ever it came from plz”
Other Question:
- “Complaining”
- “When will be picked up”
- “Pickup”
About
DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar. DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.
DHL is ranked 209 out of 1229 in Transportation and Logistics category
USA, Canada, Europe
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