Contact DHL Customer Service
DHL Phone Numbers and Emails
Toll-Free Number:
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(800) 225-5345Tracking Inquiries
Leave your valid US phone number and the DHL representative will call you back personally. Don’t waste your time on hold.
It’s a one-time fee and you are charged only for the successful calls.
Customer Service:
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(317) 554-5191DHL eCommerce Solutions or DHL Parcel Shipment
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+6 113 1406Australia DHL Express
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+6 137 035 6818Australian DHL eCOMMERCE
DHL Emails:
Contact Information
DHL Website:
DHL Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Customer Correspondence
DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324
USA
Fax:
DHL Customer Service Reviews
I cannot even begin to express the sheer magnitude of frustration and anger I feel towards this so-called "Fast, Easy and Affordable" customer service of DHL. Fast and easy?
More like slow and excruciatingly painful!
What happened to the, it will be there in 3-5 business days. Six weeks. Six long frustrating weeks since my package was supposedly sent, and yet my husband sits, still empty-handed. He too is NOT happy at all with the situation.
What kind of incompetent, negligent operation are they running? This is not just a case of dropping the ball; this is a full-blown circus of ineptitude!
I've lost count of the number of emails and phone calls I've made in a futile attempt to resolve this debacle. Each time I reach out, I'm met with empty promises, meaningless apologies, and absolutely zero progress. At one time they even told me it had been destroyed because the receiver was not responding to them.
Well, that would mean that they, DHL, would have made an attempt to contact the receiver or me, the shipper. Nope. Nothing. And, who gave them permission to destroy the package?!?!!
No one. It has to happen at the shipping end through an agent/store. Was this an additional effort to cause me more frustration and anxiety! It's as if they thrive on our misery, reveling in our frustration as they twiddle their thumbs and do absolutely nothing to rectify the situation.
Customer service?
Ha! What a laughable concept. They wouldn't know good customer service if it smacked them in the face with a two-by-four. They have single-handedly shattered any semblance of trust or goodwill I may have had towards their brand, leaving me with nothing but bitterness and regret for ever engaging with them in the first place.
I will NEVER use them again and I will NEVER recommend them to anyone. And, Ill be sure to let as many people know as possible.
To anyone considering doing business with this sorry excuse for a company, I implore you: Run. Run as fast as you can in the opposite direction. Save yourself the headache, the heartache, and the sheer aggravation of dealing with these incompetent buffoons.
Your time, your money, and your sanity are far too precious to waste on such a colossal failure of a business.
Consider yourself warned. ExxE
Still sitting empty handed and with no answers.
Never got my package. Delivered to wrong address.
Called many times no answer.
Everything automated. Poor customer service.
Had documents sent from UK to US Immigration office in Florida . Package tracked.
However package was not delivered- driver attempted delivery at 2.15pm and noted the Immigration office closed- THE US IMMIGRATION OFFICE is open until 3.30pm. So, I called customer service, they could not give explanation, maybe driver GPS, wrong, etc, just nonsense. Ive actually been to office and address was correct. Asked for reschedule delivery for earlier the following day, service rep could not guarantee anything.
Local DHL is 18 miles from the USA IMMIGRATION OFFICE, and I was told drivers dont start route. till 11am. I dont hold out hope.
The document are highly important, and needed to be delivered. Extremely unhelpful, just gave me the run around.
Unable to escalate this to anyone at DHL.
How Good is DHL's Customer Service?
Summary of DHL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DHL?
Shipping and Delivery Question:
- “Shippment needs more information”
- “My package never came and I can't track it”
- “Undelivered package”
Request for Information Question:
- “Questionable email”
- “I have a question about a package.”
- “About a package”
Employment Question:
- “Employment”
- “Locating my w2”
- “Trying to locate and receive my W-2 the addres where they were sent to I know longer live in that state”
Return/ Replace Question:
- “Need to return a package”
- “Return”
- “Change address”
Product/ Service Question:
- “Waiting on product”
- “Damaged package”
- “Need to contact husband ronald lankert there is an emergency works in cowpens sc”
Payments and Charges Question:
- “Can't make payment on line”
- “Fraudulent activities”
- “Fraudlent transaction”
Staff Question:
- “I can't find ypur service location in Portland Maine”
- “Customer service”
- “Want to talk to customer service very important please”
Account Question:
- “I want to open a account”
- “I forgot to leave my signature at the door”
- “Open an account”
Website/ Application Question:
- “Application status”
- “Website says my package being held for "exception". I paid the customs and have the DHL RECEIPT”
- “To get an application”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Cancel delivery”
- “I need DHL to pick up package that was canceled but got delivered to me anyway? I need dhl to pick it up and send it back to where ever it came from plz”
Other Question:
- “Donde esta mi encomienda”
- “To talk to a human”
- “Need update on #JS-14784”
About
DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar. DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.
DHL is ranked 210 out of 1212 in Transportation and Logistics category
USA, Canada, Europe
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