If you are shopping for activewear or work pants for women, you are likely to come across Halara. A popular fashion brand on Instagram and TikTok. However, before you fall for the buzz, it is important to do your due diligence to determine: Is Halara legit? To answer this question, we examined Halara’s reviews to gain insight into shoppers’ experiences and satisfaction with the company, particularly regarding customer service, returns, shipping, and product quality. Number of Halara reviews – 443 Halara rating* – 1.7 Claimed losses – $14.5K Key Insights Halara’s online store generated an estimated $313 million in sales revenue in 2024. The company has found rapid success advertising through TikTok marketing and community collaborators, amassing over 710k TikTok followers and more than 2.4 million followers on Instagram as of the day of writing this article. Customers who question the legitimacy of Halara are mainly concerned about product quality, long shipping times, difficulty contacting customer support, and a complicated return process. Is Halara Legit? Wise consumers investigate the brands they buy from. This helps them make informed purchases and avoid potential online shopping scams. So, is Halara safe to order from? According to Halara clothing reviews on PissedConsumer, the company currently has a 1.7* rating out of a possible five stars. 81% of the reviews about the brand are negative, and only 13% of reviewers would recommend the company to a friend or colleague. Halara reviews indicate that customers often complain about: Poor customer support Complex return process, with customers required to pay for return shipping Refunds that take a long time to process or are denied Poor product quality Share your experience What Is Halara's Website Trust Score? Halara website Trust Score is 100/100 Domain Blacklisted False (0/36) Heuristic Detection False Risky Geolocation False Domain Creation Date 2020-10-23 (4 years) Valid HTTPS True SSL Blacklisted False DMARC Enforced True Suspended Website False Risky TLD False Sinkholed Domain False Website Popular True Free Email Address False Email Spoofable False High Discounts False Fake Social Profiles False Suspicious Domain False Email MX Configured True Powered by APIVoid Is Halara a scam? Our analysis shows that Halara is legit, safe for consumers to access, and is not a scam. Thehalara.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Halara reviews to learn more about other consumers' experiences. How to Contact Halara Customer Service? Halara offers two main options for customer service: By email at service@thehalara.com. Company representatives usually respond within 1-3 business days. Through 24/7 live chat on Halara’s contact page. You may also try reaching out via Halara’s social media accounts on Instagram, X, or Facebook, although there is no clear indication of their responsiveness. Despite the seemingly easy-to-access customer support options, reviews on PissedConsumer.com show that many shoppers are dissatisfied with Halara’s service, giving it a 1.5 out of 5 rating. Customers frequently complain that Halara doesn’t provide a customer service phone number for prompt assistance. There are also numerous reports about unresponsiveness through email and live chat, even though these are the company’s recommended customer support channels. For example, in a recent Halara review, a customer shared that they received at least four duplicate items and wanted to exchange them. However, they faced issues with contacting customer service. …I simply need to exchange the items that I purchased from you. I am very disappointed for I've spent over $1000 with you, and now I can’t get anyone to return a call or answer a call or email. Are Halara Products of Good Quality? Customers have mixed feelings about the quality of Halara clothing. Some shoppers, such as a recent reviewer on PissedConsumer (review #6047197), are satisfied with Halara and claim the clothing “description was spot on, and the pants fit and looked great.” On the other hand, there are several reviews expressing dissatisfaction with Halara’s product quality. For example, in a recent review #6700459, a customer was frustrated after their Halara pants tore after just three wears and warned other shoppers to stay away from the company. Another Halara customer on reddit.com expressed similar frustration. I (unfortunately) bought two pairs of their pants after a friend recommended them. One pair is fine, but they are incredibly thin even though they are a jean fabric. The other pair is unwearable, the fabric is so uncomfortable and they have a pungent chemical smell that I could not wash out no matter what I did. What is the Halara Return Policy? One of the most common Halara consumer complaints is about the company’s return policy. We looked at the company’s website to clarify the Halara return policy, how the return process works, and how long refunds take. According to the Halara return policy, customers have up to 30 days from the date they receive all their items to return them. To begin the return process, customers should fill out the online returns form on halara.com, providing their order number and email address. Once the request is submitted, they should receive an email within 24 hours with further instructions. Mail back the items with a carrier of your choice; however, Halara states that the customer covers the shipping costs, unless the return is due to quality issues. Regarding refunds, Halara states, “refunds will be issued within 3-5 days after we receive your item(s)…” The company reserves the right to decline returns or withhold refunds if the condition of the items does not comply with the return policy. Source: halara.com Online reviews, however, suggest that customers find this process confusing and slow, often reporting that refunds are delayed or not issued at all. One Reddit user described the Halara return process as “atrocious”. They explained that they had to return 7 out of 8 items due to poor fit and quality, and that it took over a month to receive a refund. Source: reddit.com How Long Does Halara Shipping Take? The official company statement on shipping times in the Halara FAQ section is vague. It states that “shipping time can vary depending on the destination region and country.” That's why one of the popular Halara questions is, “Where does it ship from?” The answer, according to the brand’s FAQs, is from “premium factories across East and Southeast Asia.” Source: Halara FAQ Customer experience tells us more about what to expect after you make an order. One Instagram poster claims they “ordered three weeks ago and still haven’t received my order.” They warn others to build in time for a long delay; otherwise, an order is “likely not going to arrive in time.” Source: instagram.com Also, there are cases when customers have never received their orders according to online Halara feedback. Tips to Stay Happy with Shopping on Halara Halara is an increasingly popular online fashion brand, and it might be a great fit for your needs. If you’re shopping with Halara, consider a few tips to make your purchase go more smoothly. Start with a small order If you haven’t shopped with the company before, don’t place a large order. Start with a small order to inspect the quality and sizing before spending large amounts on future orders. Check sizing charts carefully Some customers claim Halara sizes run small or short. Be sure to check the measurements of items carefully before ordering. Leave time for shipping Items are going to take weeks to arrive as they are shipping from overseas. Leave time before any major events when you order from Halara to be sure items arrive when you need them. Shop with a Halara discount code There are many Halara discount code options. Why pay full price for your items? You can easily redeem a discount code by entering it at checkout. Remember that only one discount can be used per purchase, and some codes may not be applicable to sale items. Compare prices before buying Before checking out, take a moment to compare Halara’s prices with similar items on other trusted online stores. Comparison shopping helps you gauge whether you’re truly getting a good deal. So, Is Halara a Good Brand? Halara positions its brand as offering high-quality, comfortable activewear, work pants, and denim. While some customers are happy with the product quality, many others are dissatisfied. Commonly reported consumer issues include poor customer service, difficulty returning items, and long shipping times. What has been your experience with Halara? Write a review on PissedConsumer.com. Share your experience *Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.