Sapphire Resorts (formerly GeoHoliday) is points-based vacation ownership and Club Membership program that gives consumers the opportunity to have luxury vacations and discounted travel options worldwide (throughout their Club system of resorts). Plus, complimentary enrollment in RCI (Resort Condominiums International), one of the largest vacation exchange networks in the USA. However, consumers experience some fundamental issues with this company, the majority of which have to do with actually booking a stay (no availability) and canceling their timeshare contract.
Sapphire Resorts reviews - 30
Company rating* - 2⭐⭐
Claimed losses - $58.2K
Successful calls – 55%
Issues resolved - 4
On Pissed Consumer, the company has received a 2.0 rating while Yelp gives them a 1.5 rating and BBB.org a one-star rating. Below, we answer three of the most commonly asked questions from Sapphire Resorts timeshare buyers.
- How to sell Sapphire Resorts timeshare?
- How to cancel a timeshare?
- Is Sapphire Resorts worth it?
- How to contact them?
- Who owns Sapphire Resorts?
Among the most intense concerns of consumers that have purchased a timeshare is how to sell Sapphire Resorts timeshares. The truth is that there are plenty of online platforms that will give you the chance to sell your timeshare if you are unable to cancel your Sapphire Resorts timeshare membership. Even platforms like eBay can host your sell request; nevertheless, most Sapphire Resorts FAQs are about how much you can get out of such a sale. Unfortunately, there are plenty of Sapphire Resorts timeshare reviews of consumers that have sold their timeshare on eBay and other similar sites, such as Buyatimeshare.com, for as little as one dollar.
For those considering selling their timeshare, things can get a bit tough, though. According to a Reddit thread where people have left Sapphire Resorts reviews, a former RCI call center employee admits swapping timeshare being particularly difficult.
Also, based on Sapphire Resorts membership reviews on the same platform, it became apparent that there is no resell value to be had. In reality, you may be asked to pay to get rid of your timeshare.
As previously mentioned, you won’t find any Sapphire Resorts FAQs page to receive more details about how to sell Sapphire Resorts timeshare purchases or how to get out of Sapphire Resorts contracts. So, the best way out is to exchange your Sapphire Resorts timeshare membership for either a full refund if you are still within the agreed time frames (see above for rescission period information) or just sell your timeshare to another buyer.
Taking everything into consideration, it is strongly suggested to read the fine print before agreeing to any deal, timeshare or not. Also, knowing your legal rights before signing the dotted lines, in case you, say, want to cancel the contract, is also paramount.
Canceling a Sapphire Resorts timeshare is one of the most burning concerns of consumers that have purchased a timeshare product from Sapphire. Given that we found no relevant information on the company website, neither a Sapphire Resorts cancellation policy nor a Sapphire Resorts cancellation procedure to follow, we researched other credible online sources. We also took into consideration the Sapphire Resorts reviews left by customers on our website.
It appears that despite what Sapphire Resorts timeshare buyers are told, their contract in not iron-clad and they do have a way out. However, time is of the essence here as you need to act quickly. The so-called rescission period, the amount of time you have to cancel your Sapphire Resorts timeshare purchase, depends on state law. Knowing your legal rights is the first critical thing to do before making any Sapphire Resorts cancellation claims.
According to the legal information-providing platform Nolo, the majority of timeshare buyers can rescind the contract within three and up to 15 days. For instance, in Colorado, the FindLaw website mentions that a purchaser can cancel a timeshare contract within five calendar days after the sale.
Nevada, on the other hand, has enacted laws that enable the purchaser of a timeshare to back out from their contract until midnight of the 5th calendar day after the date they made the purchase.
This is exactly the case with one of our posters who also wanted to find out how to cancel Sapphire Resorts timeshare. In Sapphire Resorts cancellation review #728723, they mention that they managed to get out of the timeshare contract by reading the fine print of their purchase agreement immediately after signing the dotted lines. According to the purchase agreement (under Nevada State Law), they had to send a written notice to the company “until midnight of the 5th calendar day following the date of execution of the contract”. Sending the letter within the given timeframe allowed them to receive a full refund within a month.
A similar conversation was also found on the TugBBS platform, where website moderators and administrators advise consumers to complete the form provided to them when they signed the contract and send a written letter to the timeshare company.
According to them, you should try to locate and then follow exactly the instructions of the Sapphire Resort cancellation policy as stated in the documents you have in your hands. Then, send a letter that could be as simple as the following sample they have posted on their site:
Note that you may also be required to send a copy of your contract along with the letter, using the precise form of communication mentioned in the instructions (i.e., certified mail, email, FAX or another). Always make sure you keep proof of everything you do, such as proof of FAX delivery. Also, some TugBBS users advise not to try to hand-deliver anything to the company to avoid the pressing salespeople that will try to talk you out of canceling your contract (see screenshot below), unless state law states otherwise. So, do check out your state statutes to be up to date with the most recent information about this matter.
Now, if you are wondering how to cancel Sapphire Resort timeshare after the rescission period is over, the best idea would probably be to sell your timeshare to another owner. This is because claiming a refund will potentially get you in endless circles that will only waste your time and money. Unless your state gives you the right to end a timeshare contract after the rescission period has passed, you stand no chance of getting any money back from a timeshare contract after the “time window” has closed. For instance, Arkansas enables you to cancel your timeshare contract five days after the rescission period has expired.
When it comes to SapphireResorts.com, the majority of our posters suggest that you read as many Sapphire Resorts timeshare reviews as possible before making a purchase. You should also have the time to go through each and every piece of information provided to you in writing. There should be details related to things like the procedures to follow to deliver a cancellation letter and how long you have to cancel a contract. But, although reading Sapphire Resort reviews is definitely a great step towards the right direction, learning about your cancellation rights and what state laws apply in this case is a must-do to protect yourself from fraud.
3. Is Sapphire Resorts Worth It?
To determine whether Sapphire Resorts is worth it, we looked at what the company promises to deliver its customers against consumers’ reviews.
On their member benefits page, Sapphire Resorts promises its members relaxed, friendly environment for vacationing as well as access to a wide range of vacation options at the cost of standard hotel accommodation. Furthermore, their plans offer flexibility in vacation time and locations. They note that their facilities are well-equipped and designed for their customers’ comfort.
The big question for most customers, according to Sapphire Resorts FAQs and reviews on different review platforms, is whether Sapphire Resorts are good. A look at the Sapphire Resorts timeshare reviews on Pissed Consumer indicates customer frustration with the company
The top Sapphire Resorts complaints are connected with:
Pushy and manipulative sales tactics by the company’s sales representatives
In one Sapphire Resorts membership review #1774083, the customer reported that they were subjected to pushy selling in Sedona. When they refused to sign up, the previously pleasant sales representative became aggressive by pressuring them to make a payment.
Unhelpful, and in some cases, rude customer service
Several members complained that when they had issues and contacted the Sapphire Resorts customer service, they were taken around without being offered any practical help.
Failure to deliver what the company promised
In the Sapphire Resorts timeshare review # 1497375, the customer reported that it was impossible to get booked despite having invested $6,000 in the company. The reviewer complained that every time they made a booking call, they would get a “no”. One time they were offered a $198 deal, however, they were required to attend a 2-hour education session, otherwise, the deal would be withdrawn.
Difficulty with canceling
In one Sapphire Resorts FAQs on PissedConsumer.com, a customer asked where they could send their Sapphire Resorts cancellation letter. Like this reviewer, other reviewers complained that there was no clearly stipulated procedure for canceling on the company’s website. Some members reported that when they tried to cancel their membership, they were told that it was not possible, thus they had to continue paying their membership. Even in cases where members sought how to sell Sapphire Resorts timeshare, it proved to be difficult. Some reviewers threatened reporting Sapphire Resorts to their state’s attorney office or to involve lawyers.
On several Sapphire Resorts timeshare reviews, members complained that they were overcharged or wrongfully billed. Some customers complained that at the time of sales, they were not informed of certain charges that came up in the course of their membership. For instance, in Sapphire resorts membership review #1817962, the customer complained that they were charged a late fee and a penalty for not paying the maintenance fee. Yet, he had been told that it could be paid in 3 monthly installments.
4. How to Contact Sapphire Resorts?
Depending on the purpose of getting in touch with a Sapphire Resorts customer service agent, be it about your Sapphire Resorts timeshare or another reason, you have the following Sapphire Resorts contact options to choose from:
- Online contact us form;
- Sapphire Resorts phone number for Club Reservation services (844.472.7744 – option 1);
- Sapphire Resorts phone number for RCI Exchange Reservation Services (844.472.7744 – option 2);
- Sapphire Resorts phone number for Club Member Administration & Dues Payments (844.472.7744 – option 3);
- Sapphire Resorts Customer Service FAX number for Member Services (702.541.99).
Unfortunately, there is no such thing as a Sapphire Resorts FAQs page, which could provide you with handy information and make seeking further Sapphire Resorts contact details completely unnecessary.
However, you may also communicate with a SapphireResorts.com representative by submitting a review. In our Sapphire Resorts review, you will find plenty of cases where consumers share their experience with the company (among the Sapphire Resorts FAQs is regarding a timeshare). Sometimes, the company that is being reviewed uses our platform to answer to consumers’ complaints or concerns via a company rep. Indeed, leaving reviews on Sapphire Resorts (or any company actually) has tremendous power.
Now, if you feel that your rights have been violated or that you keep getting “No” for an answer every time you try to book a hotel after purchasing a timeshare, you may find your State Attorney General office by using the usa.gov website. Here’s an example review in which the following consumer repeatedly faced a wall after purchasing a Sapphire Resorts timeshare:
“We've been with Sapphire for almost 2 years and have yet to take advantage of our $6,000 investment. All we ever get when we call up is a "no"… We can't use our bonus points until 30 days prior to our stay, but each time we do that we've received a " no, I'm sorry that Hotel is booked…”
5. Who Owns Sapphire Resorts?
Sapphire Resorts reviews indicate that customers would like to know who owns the company. According to Pitchbook.com, Sapphire Resorts is a privately-owned company that was founded in 2002. However, there is no indication of who owns the company. On their About Us page, Sapphire Resorts lists some of their partners including:
- American Resort Development Association (ARDA)
- Canadian Resort Development Association (CRDA)
- Cooperative Association of Resort Exchanges (C.A.R.E)
To find out more about the company, you can contact the Sapphire Resorts customer service by calling the Sapphire Resorts phone number or asking your question on the Sapphire Resorts FAQs. The Sapphire Resorts customer service contacts including the Sapphire Resorts phone number are provided in the Sapphire Resorts FAQ #4 below.
For more information about Sapphire Resorts, you can:
- Reach out to company agents by accessing our dedicated Sapphire contact page,
- Visit the official Sapphire website,
- Search for reviews on PissedConsumer.com.
Health and Hospitality Expert
Litsa is a freelance writer focused on Travel, Cryptocurrency, and Business. Also, she is a Health and Hospitality expert. She has been writing in these fields for more than a decade while her work has appeared on numerous media outlets, including USA Money, Today, and well-respected blogs.
*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.
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