The Bradford Exchange Online produces a wide range of consumer goods including home decor, jewelry, sports memorabilia, and apparel. As it can be with many online companies, customers sometimes have questions and complaints about certain issues. We have compiled consumers’ top questions to The Bradford Exchange posted on Pissed Consumer and provided answers to them.

The 9 Most Asked Bradford Exchange Consumer Questions 

The majority of the Bradford Exchange complaints on PissedConsumer.com have to do with making payments, changing and/or canceling orders, contacting The Bradford Exchange customer service. We hope the following information will help consumers who are facing problems with the company.

1. How can I return an item to The Bradford Exchange?

For customers in the U.S., items can be returned to The Bradford Exchange Returns Center at 854 Golf Lane, Bensenville, IL 60105.

According to The Bradford Exchange return policy, specific items can be returned within a certain number of days from the purchase date. Bradford jewelry can be returned within 120 days; wallets, totes, and purses can be returned within 90 days; and apparel and heirloom toys can be returned within 30 days. Customers also have 365 days to return personalized canvas prints that are damaged or defective.

The Bradford Exchange return policy

The company's website asks that all items, including broken and duplicate orders, be returned in their original package along with a "return information card" or "prepaid return label" with an explanation for why the item is being returned. The card or label can be obtained through The Bradford Exchange customer support page https://www.bradfordexchange.com/service_contact-us.htm.

How to return and exchange an item on bradfordexchange.com

The company does not accept returns of personalized stationery based on customer input errors. For other printing errors, the company asks that customers call The Bradford Exchange Customer Service number at 1-866-503-9057 on Monday - Friday 7:00 AM to 8:00 PM Central and Saturday - Sunday 7:00 AM to 4:00 PM Central.

For U.K. customers, the Bradford Exchange asks that customers contact Customer Service at 0333 003 1532, email the company at customers@brad-ex.co.uk or complete a form using the Contact page.

How to return an item on www.bradford.co.uk

2. How can I contact The Bradford Exchange customer service department?

The Bradford Exchange FAQs section explains that the best way for consumers to receive a quick response to any Bradford Exchange complaint is to complete the customer support form. Consumers can also call the customer support number at 1-866-503-9057 and press "6," which will connect consumers with a customer service representative.

How to contact The Bradford Exchange customer support

U.K. customers can contact The Bradford Exchange customer service department in writing at The Bradford Exchange, 2nd Floor, Churchill House, 47 Regent Road, Hanley, Stoke-On-Trent ST1 3JJ. Customers can also email the company at customers@brad-ex.co.uk or complete a contact form. Customers in the U.K. can also call the Bradford Exchange customer service helpline at 0333 003 1545 and press "4" Monday - Friday 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 4:00 PM.

How to complain to bradford.co.uk

3. What do I do if I haven’t received my order from BradfordExchange.com?

BradfordExchange.com urges U.S. customers to contact the company through its website if an order hasn't arrived when it was expected. 

How to check the shipment status on BradfordExchange.comNo copyright infringement intended. All rights belong to:https://www.bradfordexchange.com/service/shipping-information.html

The Bradford Exchange U.K. website explains that some orders take longer than others and urges customers to contact the company through its website for a quick response to any inquiry.

Bradford.co.uk delivery information

4. How do I track my Bradford Exchange order?

The company website states that customers in the U.S. can check the status of an order by putting their order information into the form on this link https://www.bradfordexchange.com/orderstatuslogin.html?vid=20091217001&mt=1&redirecturl=maorderstatus.html&on=&email= .

The BradfordExchange.co.uk website does not offer a link for tracking packages. However, the company does suggest customers call 0333 003 1545 for questions regarding their orders.

5. How can I cancel my The Bradford Exchange order or subscription plan?

According to the Bradford Exchange FAQs, U.S. consumers can cancel orders or subscriptions by calling the customer care number at 1-866-503-9057 and speaking with a customer service representative.

BradfordExchange.co.uk states that customers in the U.K. can cancel an order or a subscription by contacting Customer Service Team at 0333 003 1532 or 0333 003 1532. They can also email the company at customers@brad-ex.co.uk or complete a form using the Contact page.

How to cancel my Bradford Exchange order

6. How can I pay Bradford Exchange?

The Bradford Exchange answers this question in the billing section of its website, where it states that it accepts VISA, MasterCard, Discover, American Express and PayPal for online orders.

The Bradford Exchange billing information

Bradford Exchange in the U.K. accepts credit and/or debit cards, checks or postal orders. Customers can also pay online using an online payment form.

The Bradford Exchange invoicing information

7. How do I change details on my the Bradford Exchange order?

According to the Bradford Exchange FAQ, customers can modify an order or change credit card information under the "Contact US" tab by completing an online form. Alternatively, consumers can call the customer helpline at 1-866-503-9057 and speaking with a customer service representative.

How to change order details on BradfordExchange.com

To change information on Bradford Exchange Checks, customers should immediately call 1-866-285-2334. The company may be able to modify orders that have not already been processed and mailed. 

How to change a submitted Bradford Exchange orderNo copyright infringement intended. All rights belong to:https://www.bradfordexchangechecks.com/cs/customerService-faqOrderInfo.jsp#q19

Customers in the U.K. can change order details by contacting Bradford Exchange Customer Service Team at 0333 003 1532 or 0333 003 1532. They can also email the company at customers@brad-ex.co.uk or complete a form using the Contact page.

8. How do I place an order for items not on BradfordExchange.com?

The company's frequently asked questions page explains that customers in the U.S. can order items from collections, including Bradford Exchange Christmas and Bradford Exchange jewelry items, by calling the Bradford Exchange toll-free number 1-866-503-9057.

For international orders, the company asks that customers use this link https://www.bradfordexchange.com/service/international-sites.html.

How to order items from The Bradford Exchange

According to www.bradford.co.uk, customers can contact the Bradford Exchange help by emailing details to the company at customers@brad-ex.co.uk. 

How to order an item from bradford.co.uk

9. How do I check when my payments from Bradford Exchange are due?

According to information on the company's website, customers in the U.S. and the U.K. will be billed for their first payment after an item is selected for shipment from the Bradford warehouse. Subsequent payments will be deducted from the same payment method around the same time every month until the item is paid for.

How to check when my payments from BradfordExchange.com are due

This concludes our list of Bradford Exchange consumer questions. If you have a Bradford Exchange complaint or inquiry that has not been answered above, you may try one of the below options:

Ask a question on The Bradford Exchange Q&A section to get the answer from the company representatives or the Pissed Consumer users.

Write a review so that a company representative or other consumers can respond.

Check Pissed Consumer’s Bradford Exchange complaints and online reviews to see if your question has been answered.

Freelance Writer

By Kim Smith
Fitness and Online Shopping Expert

Kim is a fitness and online shopping expert with a background in journalism. She has been writing professionally for more than two decades. Kim has worked with digital media corporations and several non-profit businesses, including Habitat for Humanity and Serenity House.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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