The Bradford Exchange is an e-commerce platform that specializes in selling collection items such as original jewelry, unique gifts, collectibles, and artistic items. The company was started in 1973 by MacArthur and has since grown to accommodate other collectibles businesses such as Hamilton Authenticated and Hamilton collection. It has two domains a .com website that caters to U.S. customers and a co.uk domain that serves customers in the UK.
While the company promises its customers risk-free shopping experience, the question on most customers’ minds is whether Bradford Exchange is indeed a reliable shopping platform.
Number of The Bradford Exchange reviews – 1.4k
The Bradford Exchange rating*– 2.1⭐⭐
Claimed losses – $70.9k
Successful calls – 27%/4.7K
We identified the top Bradford Exchange consumer questions and answered them in detail to help you determine whether it is a reputable company. The majority of the Bradford Exchange complaints on PissedConsumer.com have to do with making payments, changing and/or canceling orders.
Check tips on how you can contact the Bradford Exchange customer service and get your issues resolved:
- Is The Bradford Exchange legit?
- How can I return The Bradford Exchange item?
- How to contact customer service?
- How can I cancel an order?
- How to pay and track an order?
1. The Bradford Exchange Legit?
The Bradford Exchange positions itself as a no-risk online shopping platform for collection items that have limited circulation. However, most customers would like to know “Is Bradford Exchange legit?” before making a purchase on the platform.
To help you determine whether The Bradford Exchange is legit, we looked at the company’s reviews across various platforms to find out what kind of experience previous customers had with them.
On PissedConsumer, The Bradford Exchange reviews have brought the company a 2.1-star rating, on Consumer Affairs, it is rated at 1.1, while on Site Jabber it has 1.4 stars.
Previous customers reported the following Bradford Exchange complaints:
- Poor customer service
Customers reported that the Bradford customer service representatives were unhelpful, and in some cases rude.
- Low-quality products
Consumers report that products get damaged or fall out after a few uses.
- Delivery issues
These are characterized by delays in delivery, and in some cases, the items are not delivered at all. Other delivery issues include missing items and shipping to the wrong address.
- Unclear instructions about product use
Since most Bradford Exchange products are unique or custom made, they require special instructions on how to use them. However, in most cases, the company does not provide the instructions for use and customers have to call back, sometimes in vain, to be guided on how to use the products.
- Wrongful billing
Some customers complained that they were charged a monthly fee they did not approve, yet others were charged more than the price of the ordered items.
- Difficulty with the Bradford Exchange login
Some reviewers reported that they were unable to login to their account, while others were unable to make changes or delete their accounts.
- Difficulty canceling orders and getting refunds
The Bradford Exchange review (#2177557) sums up some of the most common issues customers encounter when dealing with the company including poor customer service and difficulty canceling a subscription or returning items.
No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run around and ending up nowhere! ...
2. How can I return the Bradford Exchange item?
The Bradford Exchange has a 365 days money-guarantee that allows customers to return all items within 365 days of delivery, except for the items listed below that have a shorter warranty period:
- Jewelry: 120 days
- Wallets, totes, and purses: 90 days
- Apparel: 30 days
- Heirloom toys: 30 days
In addition, the Bradford Exchange return policy further clarifies the terms and processes for returning items. Customers in the U.S. can return items to The Bradford Exchange Returns Center at 854 Golf Lane, Bensenville, IL 60105.
Items are to be returned in their original package, otherwise, if the original package is not available, you should ensure they are securely packed. Opened items should be returned with a Return Information Card or prepaid return label, else you will not be reimbursed for the shipping fees. On the the Bradford Exchange return card, you are required to explain the reason for returning, your full name, and mailing address. Provide all the original documents that came with the item when sending back the item.
To get the return information card and the prepaid return label visit the Bradford Exchange contact us page. You will be provided with a contact form. Click on returns and fill the form accordingly.
You may also return an unopened package by writing Return/Refuse on the packaging and taking it to your nearest U.S. Postal Service mailbox.
For broken items or duplicate orders, return the entire package in its original package for replacement within the item’s specified warranty period. The items should be sent back along with a return information card.
The company does not accept returns of personalized stationery based on customer input errors. For other printing errors, the company asks that customers call The Bradford Exchange Customer Service number at 1-866-503-9057 on Monday - Friday from 7:00 AM to 8:00 PM Central and Saturday - Sunday 7:00 AM to 4:00 PM Central.
For U.K. customers, the Bradford Exchange asks that customers contact Customer Service at 0333 003 1532, email the company at firstname.lastname@example.org or complete a form using the Contact page.
If an item is eligible for a refund, exchange, or replacement, it will be processed promptly upon receipt at the Bradford Exchange returns address. Refunds are credited to the original payment method and replacements or exchanges are sent to your provided shipping address.
Although the return policy is clear on the terms of returning and refunds, there are numerous Bradford Exchange complaints in regards to returns. For instance, in one Bradford Exchange review (#1748628), the customer reported that they sent back some items to the company but The Bradford Exchange refunded partially for the three orders and then went ahead to bill the customer for a forth shipment that the customer had not ordered.
3. How to contact The Bradford Exchange customer service?
According to their website, the Bradford Exchange customer service can be reached through email or phone number as follows:
- The Bradford Exchange Phone number for customer service: 866-285-2182
- The Bradford Exchange Customer service email: CustomerService@bradfordexchange.com
Or, you can fill the Bradford Exchange contact form provided on their contact us page in as many details as possible.
The company indicates that they respond to customer emails within 1 business day, while phone support is available between Monday and Friday at 7.00 am -6.00 pm CT except on public holidays. They also offer a free Telecommunications Relay Service (TRS) option for persons with hearing or speech disabilities. The TRS service is accessible 24/7 by dialing #711.
Pissedconsumer.com provides additional Bradford Exchange contact information including their address, toll-free number, and phone number for UK customers.
The Bradford Exchange Address:
The Bradford Exchange Online
9333 N. Milwaukee Avenue
Niles, Illinois 60714
- Toll-Free Number for customers with disabilities: 866-824-0170
- Brand Exchange phone number (UK): +44 333 003 1545
4. How Can I Cancel an Order on The Bradford Exchange?
There are numerous complaints and questions in regards to the Bradford Exchange cancellations and cancellation policy. Many have been experiencing challenges during the cancellation process. While some could not be able to access their Bradford Exchange login, others were not able to cancel or make changes.
There is no clearly stipulated the Bradford Exchange cancellation policy for orders and subscriptions on their website. However on the Brandfordexchange.com, under the subscription plan FAQs section, the company states that members can cancel their subscription plan at any time with no obligation by contacting the Bradford Exchange customer service either via phone, email, or the contact form.
With that said, it is important to mention that Brandfordexchange.co.uk provides clearer details to their customers about order cancellations. UK customers can cancel their orders within 14 business days after receiving the items. They can do so by calling the Bradford Exchange phone number for the UK customers,sending an email to email@example.com, or filling the contact form provided on the contact us page. Whichever method you choose, you will be required to provide your order number and order date. However, order cancellations are not allowed for personalized items.
5. How to Pay and Track Order on The Bradford Exchange?
When it comes to The Bradford Exchange payment options and order tracking, consumers often ask the following:
How to pay for Bradford Exchange order?
The Bradford Exchange payment options include Visa, MasterCard, American Express, Discover, and PayPal. In the U.K., the company accepts credit and/or debit cards, checks, or postal orders. Customers can also pay online using an online payment form.
While most items are fully paid for before being shipped, The Bradford Exchange offers a zero-interest installment payment plan on a few items. For items that are eligible for installment payment, the installment price, and a number of installments are indicated on the product page.
According to information on the company's website, customers in the U.S. and the U.K. will be billed for their first payment after an item is selected for shipment from their warehouse. Subsequent payments will be deducted from the same payment method around the same time every month until the item is paid for.
How to track an order on the Bradford Exchange?
One of the most common Bradford Exchange complaints and questions on PissedConsumer.com is in regards to the expected date of delivery and delays in delivery. For instance, in several Bradford Exchange reviews, customers complained that they had not received their orders by the indicated delivery date, as a result, some were seeking to cancel their orders.
Their shipping policy indicates items take at least 3 weeks and up to 8 weeks to be shipped using the standard option. However, they can take 2 business days with the express shipping option.
In their FAQs segment, the company indicates that customers can check on the status of their delivery 24/7 by contacting the Bradford Exchange customer service.
The Bradford Exchange U.K. website explains that some orders take longer than others and urges customers to contact the company through its website for a quick response to any inquiry.
This concludes our list of Bradford Exchange consumer questions. If you have a Bradford Exchange complaint or inquiry that has not been answered above, you may ask a question on The Bradford Exchange Q&A section to get the answer from the company representatives or the Pissed Consumer users. You can also check Pissed Consumer’s Bradford Exchange complaints and online reviews to see if your question has been answered.
To share your experience with The Bradford Exchange, please leave your review about the company here.
Health and Beauty Expert
Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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