Winnie Murugi
Health and Beauty Expert

Bradford Exchange is an e-commerce shop that sells collection items such as original jewelry, unique and personalized gifts, collectibles, and artistic items. According to the Bradford Exchange reviews on PissedConsumer, customers are most dissatisfied. They have questions about Bradford Exchange cancel order terms, return policies, legitimacy, and customer services.

The majority of the Bradford Exchange complaints on PissedConsumer.com have to do with making payments, changing, and/or canceling orders. Customers also want to find out the most reliable method of contacting the Bradford Exchange customer service.

The Bradford Exchange Q&A

Number of The Bradford Exchange reviews – 1.7K

The Bradford Exchange rating*– 2.2⭐⭐

Claimed losses – $180K

Successful calls – 26%/6.1K

Resolved issues – 11

We identified the top Bradford Exchange consumer questions and answered them in detail to help you determine whether it is a reputable company.

  1. How to contact customer service?
  2. How to cancel Bradford Exchange order?
  3. Is the Bradford Exchange legit?
  4. How can I return the item?
  5. How to pay and track an order?

1. How to Contact The Bradford Exchange Customer Service?

According to their website, the Bradford Exchange customer service can be reached through email or phone.

The Bradford Exchange phone number for customer service is 1-866-503-9057.  An alternative Bradford Exchange phone number is provided on their Facebook page – 1-877-903-1696.

Phone support is available between Monday and Friday at 7.00 a.m. - 6.00 p.m. CT except on public holidays. They also offer a free Telecommunications Relay Service (TRS) option for persons with hearing or speech disabilities. The TRS service is accessible 24/7 by dialing #711.

Bradford Exchange customer service contact

You could also write a Bradford Exchange сustomer service email by filling the contact form provided on their contact us page with as many details as possible. You will be required to choose a department for your issue, provide your name, billing address, city, state, email address, and concise explanation of your issue in the Bradford Exchange customer service email. You are also expected to give your order confirmation number and account number where applicable. The company indicates that they respond to customer emails within one business day.

Bradford Exchange reviews on PissedConsumer.com indicate that although the phone number goes through, customers do not get the assistance they are seeking. Several customers reported that the representatives couldn’t speak English, creating a language barrier. For others, the Bradford Exchange phone number did not go through, and they did not receive a response to their emails.

The Bradford Exchange review about customer service

The only Bradford Exchange address provided on their website is for returns, and it is not clear whether there is a customer service office there.

If you are unable to reach the Bradford customer service via email or phone, try reaching through their social media pages. Their social media representatives are active on Twitter and Facebook, where they post regularly and respond to customer comments. You may post your issue as a comment on their latest Facebook page or as a Tweet. You may also send them a direct message on either of the platforms.

Bradford Exchange support on Twitter

2. How to Cancel an Order on The Bradford Exchange?

There are numerous Bradford Exchange complaints about difficulties with order cancellations. There is no explicit Bradford Exchange cancel order policy on their website. However, on their website, under the subscription plan FAQs section, the company states that members can cancel  Bradford Exchange order and their subscription plan at any time with no obligation by contacting customer service.

Bradford Exchange cancellation

The best way would be to contact the customer service with a Bradford Exchange cancel order request. You can check with them about your Bradford exchange order status and whether there is a way to cancel it. Make sure you have your Bradford Exchange order confirmation number at hand before calling.

With that said, it is important to mention that BradfordExchange.co.uk provides clearer details to their customers about the Bradford Exchange cancel order process. UK customers can cancel their orders within 14 business days after receiving the items. They can do so by calling the Bradford Exchange phone number for the UK customers, sending an email to customers@brad-ex.co.uk, or filling out the contact form provided on the contact page. Whichever method you choose, you will be required to provide your order number and order date. However, Bradford Exchange cancel order requests are not accepted for personalized items.

Bradford Exchange cancellation for the UK

3. Is The Bradford Exchange Legit?

The company positions itself as a no-risk online shopping platform for collection items that have limited circulation. However, most customers would like to know “Is Bradford Exchange legit?” before making a purchase on the platform.

To help you determine whether The Bradford Exchange is legit, we looked at the company’s reviews across various platforms to find out what kind of experience previous customers had with them.

On PissedConsumer, The Bradford Exchange reviews have brought the company a 2.1-star rating. Previous customers reported the following Bradford Exchange complaints:

  • Poor customer service

Customers reported that the Bradford Exchange customer service representatives were unhelpful, and in some cases, rude. Although the Bradford Exchange phone number is provided on the website, sometimes it does not go through.

  • Low-quality products

Consumers report that products get damaged or fall out after a few uses. Also, there are incidences of false advertising, whereby the items advertised on the website are not the same as what is delivered.

  • Delivery issues

These are characterized by issues with the Bradford Exchange order status, delays in delivery, and in some cases, the items are not delivered at all. Other delivery issues include missing items and shipping to the wrong address.

  • Wrongful billing

Some customers complained that they were charged a monthly fee on their Bradford Exchange account without their approval, yet others were charged more than the price of the ordered items.

  • Difficulty with accounts

Some reviewers reported that they were unable to log in to their account, while others were unable to make changes or cancel The Bradford Exchange account. Yet, others had their account frozen without a clear reason.

  • Difficulty with the Bradford Exchange cancel order procedure

Review #3099341 sums up some of the most common issues customers encounter when dealing with the company, including poor customer service, delivery issues, and unauthorized cancellation without a refund.

I ordered the Wonderland Express Christmas Tree on May 21 and paid for it on a Credit card. When it didn't arrive by November I called. I was told that my order was canceled...

The Bradford Exchange review about Christmas tree

4. How Can I Return The Bradford Exchange Item?

The Bradford Exchange return policy stipulates a 365-day money-back guarantee that allows customers to return all items within 365 days of delivery, except for the items listed below that have a shorter warranty period:

  • jewelry: 120 days;
  • wallets, totes, and purses: 90 days;
  • apparel: 30 days;
  • personalized canvas and prints: 365 days if damaged.

Bradford Exchange guarantee

In addition, the Bradford Exchange return policy further clarifies the terms and processes for returning items. Customers in the U.S. can return items to the Bradford Exchange address at 854 Golf Lane, Bensenville, IL 60105 via the USA postal office services.

The Bradford Exchange address in the US

Items are to be returned in their original package; otherwise, if the original package is not available, you should ensure they are securely packed. Opened items should be returned with a Return Information Card or prepaid return label; else you will not be reimbursed for the shipping fees.

As stated in the Bradford Exchange return policy, you are required to explain the reason for returning when filling out the return card and include your full name and your mailing address. Provide all the original documents that came with the item when sending it back.

Visit their 'Contact us' page to get the return information card and the prepaid return label. You will be provided with a contact form. Click on the Bradford Exchange returns and fill out the form accordingly.

The Bradford Exchange return policy also states that you may return an unopened package by writing Return/Refuse on the packaging and taking it to your nearest U.S. Postal Service mailbox.

For broken items or duplicate orders, return the entire package in its original package for replacement within the item’s specified warranty period. The items should be sent back along with a return information card.

Bradford Exchange return items

The company does not accept returns of personalized stationery based on customer input errors. For other printing errors, call the Bradford Exchange phone number at 1-866-503-9057 on Monday - Friday from 7:00 a.m. to 8:00 p.m. Central and Saturday - Sunday 7:00 a.m. to 4:00 p.m. Central.

For U.K. customers, the company asks that customers contact the Bradford Exchange customer service at 0333 003 1532, email the company at customers@brad-ex.co.uk, or complete a form using the contact page.

If an item is eligible for a refund, exchange, or replacement, it will be processed promptly upon receipt at the Bradford Exchange address. Refunds are credited to the original payment method, and replacements or exchanges are sent to your provided shipping address.

Although the Bradford Exchange return policy is clear on the terms of returning and refunds, numerous complaints indicate that customers have had challenges with the process.  Some returned items but did not get a refund. Others returned items for exchange, but the company sent the wrong item again. Still, others want a refund on unauthorized Bradford Exchange payment online. Yet, when some customers reached out to customer support for help with their returns and refunds, they did not get a helpful response (#2731296).

The Bradford Exchange review about refund

5. How to Pay and Track Order on The Bradford Exchange?

When it comes to the Bradford Exchange payment online and order tracking, consumers often ask the following:

How to pay for the Bradford Exchange order?

The payment options include Visa, MasterCard, American Express, Discover, and PayPal. In the U.K., the company accepts credit and/or debit cards, checks, or postal orders. Customers can also make a Bradford Exchange payment online through PayPal.

While most items are fully paid for before being shipped, the Bradford Exchange offers a zero-interest installment payment plan on a few items. For items that are eligible for installment payment, the installment price and a number of installments are indicated on the product page.

According to information on the company's website, customers in the U.S. and the U.K. will be billed their first Bradford Exchange payment online after an item is selected for shipment from the warehouse. Subsequent payments will be deducted from the same payment method around the same time every month until the item is fully paid for.

How to track an order on the Bradford Exchange?

One of the most common Bradford Exchange complaints and questions on PissedConsumer.com is in regards to the expected date of delivery and delays in delivery. For instance, in several Bradford Exchange reviews, customers complained that they had not received their orders by the indicated delivery date. As a result, some were seeking to cancel their orders.

Their shipping policy indicates items take at least three weeks and up to eight weeks to be shipped using the standard option. However, they can take two business days with the express shipping option.

There are two simple ways to check your Bradford Exchange order status. In their FAQs segment, the company indicates that customers can check on the status of their delivery by writing to the Bradford Exchange customer service email. You could also check your Bradford Exchange order status through the self-service portal on their website. Visit the help page and click on the “Order Status” option on the menu on the left side of the page. You will be required to log in to your Bradford Exchange account to proceed.

Bradford Exchange provides a wide range of unique and collectible items. However, there are numerous complaints in regards to poor customer service, returns, refunds, and delivery issues. While their contact information is readily available on their website, often, customers do not get help when they reach out.

What has been your experience with the Bradford Exchange? Leave a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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