Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Customers have been asking a number of questions in regards to delivery and shipping, whether Amerimark is a scam, refunds and policy, discounts, promotions and offers, and Amerimark customer service.  We identified the following top Amerimark FAQs and went ahead and sought the answers to the top consumer questions at,, and other reputable websites:

Number of Reviews - 197
Rating*- 2.5⭐⭐
Claimed Losses- $5, 000
Issues Resolved -1
  1. How can I contact customer service?
  2. Is Amerimark legit?
  3. How can I return my order?
  4. How can I get a refund from
  5. How much does it charge for shipping?
  6. How do I get a catalog?
  7. How can I pay online at
  8. How do I get an Easy Pay plan?
  9. Does the company offer free shipping, coupons, promo codes, and discounts?

1. How Can I Contact Amerimark Customer Service?

You can get in touch with a company via their phone number, customer service email, chat link or by sending a mail to the Amerimark address. provided the Amerimark phone numbers, email address, chat link, corporate office, and social media pages.

Amerimark Phone Numbers

(877) 268-9594

Amerimark Email:

Corporate Office Address:

AmeriMark Direct, LLC

6864 Engle Road

Cleveland, Ohio 

44130 United States

You can also fill in the contact form provided on the on the contact customer service page. On the contact form, you will be required to:

  1. Provide your contact information (your first name, last name, zip code, email address and if you choose to your address, city, state and phone number)
  2. Provide your question. 
  3. Select the category of your question. In the case of an order inquiry you will be required to provide your order number.
  4. Provide details about your question
  5. Submit the contact form. 

The Amerimark customer care will get in touch via phone with you or respond via email.

2. Is Legit?

Amerimark, on their About page, provides some reasons why you should shop with them. The company highlights that they have been in business for more than 50 years. Over the years they have been able to provide a large selection of quality value-priced items.

Amerimark states that they aim to offer their customers convenient and secure shopping experience through their 24/7 user-friendly website, and by accepting the major credit cards. They also offer customers opportunities to save up on their shopping with special offers. They guarantee their customers satisfaction by ensuring every product is of the standard before shipping it and allowing customers to return items for a refund if they are not satisfied with their purchase.

Is Amerimark legit

We looked through the Amerimark reviews on to find out whether a company honors their promise and whether customers are satisfied with the company’s products and services.

As at the date of writing this article, a company had a 2.4-star rating on out of the 74 rated reviews. According to the Amerimark reviews, customers have had varying experiences as evidenced by the rating stats. There are 26 1-star reviews, 16 2-star reviews, 14 3-star reviews, 8 4–star reviews, and 10 5-star reviews.

Customers that were satisfied with the Amerimark services and products were happy with the wide selection of items, great prices, quality of the products, quick shipping and delivery, good customer service, and ease of refunds and returns.

Here is a sample Amerimark review #662743 by a satisfied customer:         

 …The point is, I've had quite a few dealings with Amerimark over the past 5 years that I have been ordering from them and I have yet not had a bad experience with them. The orders have come in a timely manner, I have been pleased with all of the items that I have received and I can't recall ever having to return an item.

I continue to order from them. The quality has never disappointed me, and I can usually find what I want in the color I want and their sale items, you can't beat the prices, especially the Alfred Dunner items, which are my favorite.

On the other hand, some customers are dissatisfied with the company's services and products. The top Amerimark complaints are in regard to wrongful billing, poor customer services, returns and refunds, false advertising, delivery delays and purchased items that were never delivered among others.

In one Amerimark customer review #1138893, the customer indicated that they suspected that Amerimark is a fraud.  The customer complaints against Amerimark include poor quality of products, hidden costs on product shipping and taxes, and double billing.

Suspected fraud in progress

now they doubled my monthly payment from 25.00 to 50.00. i called and they said it was an oversite and wouldn’t happen again but the following month it happened again.

then my last order the items i ordered were in bad shape…

the price for alot of their items are very cheap but the tax and the shipping and the fee for lost items etc adds up to something very exspensive. and not worth at all.

3. How Can I Return my Order?

According to the Amerimark FAQs, the Amerimark return policy allows customers to return items they are not satisfied with within 30 days of delivery. The item must be sent back in its original and unused condition via Parcel Post or UPS.

For prompt return or exchange, Amerimark recommends that you completely fill out the return/exchange form that is usually at the back of the packing slips. The packing slip also has a pre-paid pre-addressed EZReturn Label for most orders except for heavy items and those that were shipped outside the continental U.S. You do not need to pay a shipping fee upfront as Amerimark will charge a flat-rate return charge from your merchandise credit.

To return your item, put back the merchandise in its original packaging and affix the EZReturnLabel over the original shipping label. Drop the package at your home or office mailbox with 30 days of receiving it.

In case you do not have your packing slip, send back the merchandise with a note that includes your order number, name, physical address, and the reason you would like a refund or exchange. For exchanges, include the item number(s) for the item(s) you would like to exchange with.

What is Amerimark return policy

4. How Can I Get A Refund from Amerimark?

One of the top Amerimark complaints on review platforms is in regards to refunds: delay in receiving refunds or not receiving any refunds at all. According to Amerimark FAQs, usually refunds are processed within two business days of receipt and your refunds are issued within a week. If you have not received your refunds within the estimated time, get in touch with the Amerimark customer care.

5. How Much Does Charge for Shipping?

According to Amerimark FAQs, shipping costs vary depending on the total amount of the order as follows:

Total Purchase

Postage & Handling Cost

$0 - $20


$20.01 - $40


$40.01 - $60


$60.01 - $80


$80.01 - $100


$100.01 - $9999.99


If you want your order delivered faster, you can pay an additional $9.95 or $17.95 for Express or Express Plus delivery service respectively.

Amerimark shipping options

6. How Do I Get Amerimark Catalog?

You can either get the Amerimark catalog online or have it mailed to your address. Visit the online catalogs page and select one or more desired catalogs. Company has five main catalogs including the Beauty Boutique, Complements by Anthony Richards, Essentials by Anthony Richards, Healthy Living, and Windsor.

How do I get Amerimar catalog

To view the catalog online, enter the starting page and you will be directed to the catalog pages where you can view the items. If you want to have the catalog mailed to you, click on the request button. You will be provided with a form where you provide your contact information, email address and physical address.

7. How Can I Pay Online at

According to, the Amerimark Easy Plan payment option is no longer available since 2015. The Amerimark Easy plan allowed customers to pay for items in installments. Since its withdrawal, customers are required to make a full payment for each purchase. Customers can pay via major credit cards. Company does not accept payments via cash, PayPal, credit vouchers, cash on delivery or gift certificates.

8. How Do I Get an Amerimark Easy Pay Plan?

During checkout, you will be presented with an option to pay via credit card. According to the Amerimark FAQs, to make payment online via credit card on Amerimark, enter your credit card number in the appropriate field without any spaces or dashes. You will also be asked to enter your card’s expiry date and CVS number.

Amerimark payment options

9. Does Amerimark Offer Free Shipping, Coupons, Promo Codes, Discounts, and Special Offers?

Amerimark offers and discounts can be accessed through the clearance page and sales page. You can easily browse through the items on offer by the various categories including jewelry, apparel, beauty, footwear, home, wellness and buy more save more. You could also filter your search on the basis of size, color, price, brand, and product rating. Company's special offers are also available through the Amerimark newsletters that are sent to registered members.

Do you have an Amerimark complaint, review or question?

  • Get in touch with Amerimark customer help.
  • Leave a review on
  • Ask a question on the Amerimark Q&A page on

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.