Berrylook reviews - 755
Berrylook rating* - 1.4 ⭐

How Do I Contact BerryLook Customer Service?

BerryLook, on their contact us page provides a customer service email address and a contact us form that customers can use to reach them.

“Our email address is

Berrylook contact form

On the order form, you will be required to provide your first and last name, email address, and order number (if applicable). Under subject, there is a drop-down menu where you choose the category that best describes your query, and finally an area to write your message.

It is worth noting that the company does not provide a phone number. However, PissedConsumer provides a BerryLook phone number that you can either dial via your phone or call directly through the PissedConsumer website.

BerryLook customer service phone number

(201) 812-2916

PissedConsumer also provides additional BerryLook contact information including the BerryLook chat link, headquarters address, and links to the various social media pages (Facebook, Pinterest, Instagram, Twitter, and YouTube.)

BerryLook Headquarters Address:


181 Queen’s Road Central,

Grand Millennium Plaza Room 1501

Hong Kong       

BerryLook provides a different address on their About as page as follows:  

Registered Address?

7/F, Spa Centre, No. 53-55

Lockhart Road, Wan Chai, Hongkong

According to the reviews, one of the top BerryLook complaints is in regards to poor customer service. Reviewers, on PissedConsumer reported instances where they could not find a BerryLook phone number and those who did complained about not receiving a response or being held on the line for too long. 

BerryLook - Sucks!! Does not answer emails or phone calls…”

Numerous BerryLook reviews and questions are in regard to BerryLook return and refund policies and inability to contact BerryLook customer support representative concerning them.

Is BerryLook Safe to Order From?

According to BerryLook About Us page, the company is an online global store that delivers the latest fashion apparel to customers where thousands of products are available. The company states that they value their customers and highly prioritize customer satisfaction, therefore, they have a professional team set aside to help customers.

Is Berrylook safe

However, according to the BerryLook customer reviews on PissedConsumer, many customers have had a less than satisfactory experience with BerryLook. Poor customer service is one of the major aspects that customers dislike about the company. Customer complaints are in regards to: 

  • long waiting time on the phones,
  • lack of a readily available BerryLook phone number
  • no responses on calls and emails from BerryLook customer assistance team.

Other Berry Look complaints include:

  • low quality of products
  • delivery of damaged products
  • delivery delays
  • failure to deliver ordered products despite charging for them
  • lack of a clear return address
  • refusal to accept damaged products citing that the damage is small among others.

With that said, some customers liked the wide variety of products available at the online store.

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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