Winnie Murugi
Health and Beauty Expert

If you shop online for women’s and girls’ clothes, you may have come across BerryLook.  Berrylook.com has a wide variety of clothes at affordable prices. However, before making your order, you will want to make sure the company is reliable.

For instance, find out if the BerryLook customer service is responsive or if the company delivers on time. Is there a BerryLook phone number to call for prompt assistance if you face a problem shopping with them? Are the clothes of good quality? Can you return items for a refund or exchange?

Below is an overview of the BerryLook reviews and ratings on PissedConsumer.

BerryLook logo

Number of BerryLook reviews – 2.8K

BerryLook rating* – 1.4 ⭐⭐

Claimed losses – $280k

Resolved issues – 14

This article will answer the following top BerryLook customer questions to help you make an informed buying decision:

  1. Is BerryLook legit?
  2. How do I contact customer service?
  3. How do I get a refund?
  4. How long does BerryLook take to ship?
  5. How do I track my order?
  6. How to cancel my order?

1. Is BerryLook Legit?

According to their About Us page, BerryLook is a global online store that delivers a wide variety of the latest. Their products include dresses, bottoms, tops, and swimwear for girls and women. BerryLook online shopping is available from anywhere in the world. You can shop thousands of products on Berrylook.com and have the products shipped to your location.

The company notes that they value their customers, and customer satisfaction is their top priority. Therefore, they have a professional customer service team to help you with any issues you may encounter.

BerryLook about us

To answer the questions: “Is BerryLook legit?” and “Is BerryLook safe to order from?”, we looked at the company’s reviews. Contrary to their website, BerryLook reviews on Pissedconsumer.com indicate that customers are mostly dissatisfied with the company.

There are numerous BerryLook complaints regarding:

  • poor customer service;
  • low product quality;
  • delivery delays;
  • missing orders;
  • difficulty returning items.

For example, in BerryLook clothing review #3289981, the customer referred to the business as deceitful and a scam. They warned other customers against BerryLook online shopping, citing false advertising, poor product quality, and difficult returning.

...Do not purchase from Berrylook product is not what is advertised..when you get clothing items they look nothing like the picture that is advertised!!!

BerryLook customer review

Another question customers are keen to answer is “Where is BerryLook located?”

The location of the company is not clear. Some BerryLook reviews (i.e. #3695242) indicate that the products were shipped from China.

consumer reviews

However, the Terms and Conditions page shows that BerryLook’s company name is Aober UK Limited. The company is operated by Paicker UK Limited according to UK laws. The company address is 97 King Alfred Avenue, Bellingham, London, United.

BerryLook terms and conditions

2. How Do I Contact BerryLook Customer Service?

One of the top BerryLook complaints is about poor customer service. Some customers said they couldn’t find a BerryLook phone number to call, while others found one, but they were put on hold. Yet, according to several BerryLook clothing reviews, i.e., #3686685, customers did not get a response to their emails.

BerryLook review

We looked through their website to find out if there are reliable ways to contact BerryLook customer service. 

We found that there is no BerryLook contact number provided. However, the Contact us page gives the following  BerryLook customer service email address: service@berrylook.com. They also have a contact form that you can use to submit your issue or follow up on your order.

Berrylook contact form

There are no BerryLook stores where you can walk into to shop or speak to personnel. Neither does the company have a presence on social media.

3. How Do I Get a Refund From BerryLook?

There are numerous BerryLook complaints about difficulty returning items and getting refunds. This makes customers wonder: “Is BerryLook Legit?”, or “Is BerryLook safe to order from?”

BerryLook customer reviews

We looked at the BerryLook refund policy to find out if there is a way for customers to return and get refunds. The BerryLook Returns and Exchanges page states that you can return products within 30 days after receiving them if you are unsatisfied with the purchase.  You can either return for a refund or exchange.

For the item to be eligible for exchange or refund, it must not have been used and should be in its original packaging. Final sale items are not eligible for returning or a refund.

To initiate a return, you should contact BerryLook customer service. Once they confirm that the product is eligible for a return, you will be given instructions to send back the product along with the product list to a return address they provided you with. You should give the company the tracking number you were issued when sending the package.

Once the company receives the returned items, they inspect them and send an email to notify you that the items have been received and whether the return was approved or rejected. 

If approved, expect to receive a refund to your credit card or original payment method between 7-15 business days. If the refund takes longer than expected to reflect, contact your credit card company to follow up. If it didn’t help, contact BerryLook.

return and refund information

Although the Berrylook.com returns policy is clearly stipulated on the website, customer reviews indicate that the company does not follow through with refunds and exchanges.

First, there is no BerryLook contact number to call to initiate returns, and often customers do not get a response to their emails. Secondly, there is no return address provided on the website. Also, there is no BerryLook store where one can return or exchange items. As of the date of writing this article, there is no reliable way to return items on Berrylook.com.

4. How Long Does BerryLook Take to Ship?

Another issue that makes customers wonder, “Is BerryLook safe to order from?”, is that orders take way longer than expected to ship. For instance, there are BerryLook reviews (i.e. #3717772) that some customers haven’t received their items for several weeks after shipping, which causes them to question, “Where is BerryLook located?”

consumer review

According to the BerryLook shipping policy, delivery time depends on two main factors – the processing time and shipping time.

Processing time is how long it takes for your order to be received and prepared for shipping. It is usually 5-7 working days depending on the product category and order volume. On the other hand, shipping time is the time the shipping company takes to transport the item. It takes 5-20 days, depending on your location and your preferred shipping method.

The BerryLook customer service page currently has a notice that there are shipping delays due to increased order volumes and the spring festival. There is no BerryLook contact number to call to follow up on your order. Customers can use the BerryLook tracking feature to check how far away their items are.

5. How Do I Track My Order From BerryLook?

There are two ways to track your order. The first one is the BerryLook tracking feature. To use it, select “Track order” from the menu at the bottom of the website. Enter your order number or email address and click on “Track my order.”

how to track BerryLook order

The second option is to get in touch with the company using the contact form. It can be accessed through the Contact Us page or by clicking on the “forgot account email” link provided on the “Track my Order” page. Fill in the relevant details and submit the ticket.

The BerryLook reviews showcase that customers' main issue when tracking their orders is that the delivery time keeps changing. Other BerryLook complaints indicate that some customers do not get a tracking number making it impossible to track their order, which makes online shopping unreliable.

BerryLook reviews

6. How to Cancel BerryLook Order?

Another common complaint, according to BerryLook clothing reviews, is that some customers have difficulty canceling orders.  The BerryLook cancellation policy allows you to cancel an order for a full refund within 24 hours of placing it before it is shipped.

If you cancel after 24 hours but before the item has been shipped, you get a partial refund with a 15% deduction as a cancellation fee. Cancellation is not allowed if the items have already been shipped. To check if your items have been shipped, use the BerryLook tracking feature.

You can cancel your order through the “Order Cancellation” feature on the “Cancel Order” page or by filling out the contact form to submit a ticket.

order cancellation

While BerryLook online shopping offers thousands of women’s and girls’ clothes to choose from, there are numerous complaints and concerns about the company, as depicted in the reviews. Some questions that arise: Is BerryLook legit? Where is BerryLook located? Why is there no BerryLook phone number to call?

Many customers have issues returning items. There are no BerryLook stores to shop from or return items. Furthermore, multiple BerryLook clothing reviews indicate poor quality.

What has been your experience with BerryLook? Write a review on Pissedconsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

  • berrylook address
  • berrylook complaints
  • berrylook contact info
  • berrylook customer service
  • berrylook customer support
  • berrylook email
  • Berrylook phone number
  • how safe is berrylook to order from
  • is berrylook legit
  • is berrylook safe

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.