Consumers have been asking questions about Best Choice Products on the company’s Q&A and reviews page on According to the Best Choice Products reviews and questions, the most commonly discussed issues are in regards to Best Choice Products contact info, location, and customer service, return policy, quality of products, shipping and delivery service, and whether it is a reliable company.

We identified the following top Best Choice products FAQs:

  1. How can I contact Best Choice Products customer service?
  2. How long do deliveries take?
  3. Where are the products sold?
  4. Where are Best Choice Products made?
  5. Where is the company located?
  6. How do I get a tracking number?
  7. How do I return a product from
  8. Is Best Choice Products legit?

Our aim is to give the detailed and full answers to some of these questions or to questions consumers ask in their reviews to the company. We sought answers to the above questions from,, and other reputable websites.

1. How Сan I Сontact Best Choice Products Сustomer Service?

According to the “How do I get in contact with BCP” page, Best Choice Products’ goal is to provide customers with unforgettable customer experience.  According to the company’s contact us page on PissedConsumer, you can get in touch with Best Choice Products customer service via their phone number, email address, chat link, and social media (Facebook, Twitter, Pinterest, Instagram, and YouTube). Typically, the Best Choice Products customer help team responds to emails with 24-48hours.

Best Choice Products Phone Numbers

(844) 948-8400

Best Choice Products Email:

Headquarters Address:

Best Choice Products

15101 Red Hill Ave

Tustin, California 92780

United States

Customer Service Hours:

Mon-Fri: 6 am - 6 pm PST
Sat-Sun: 7 am - 12 pm PST

2. How Long Do Deliveries Take?

One of the top Best Choice Products complaints on PissedConsumer is in regards to delay in deliveries according to 120 Shipping Service reviews. While some customers received their products much later than the expected date, others have not received their products several weeks after ordering. Here is a follow-up question on the Best Choice Products Q&A page on PissedConsumer by one customer who is still waiting for their delivery;

Question #15143

Where's my order?

My order number is 6221874-636226. My order should have been delivered on the 26th.

Please give me the status of my order.

I've contacted Fedex and they stated they are waiting on the shipper. So now I’m contacting you.”

 According to a response to the question about delayed deliveries on the Best Choices Products Help Center, deliveries usually take 1-5 business days. You can track your order on the Order Status Page by providing the website through which you made your order, your Order Number and your Billing Zip Code, and then clicking on the “View Order Status” button.

 It is advisable to reach out to the Best Choice Products customer support via email if your products are not delivered by the estimated delivery date.

“…If your package has nodat arrived by its estimated delivery date, or within 1-5 business days,  please reach out to us at:

Best Choice Products delivery policy

3. Where Are Best Choice Products Sold?

Best Choice Products lists a number of online stores on the Order Tracking page where customers can place an order for their products. The list of stores includes:

  • Best Choice Products
  • Walmart
  • Amazon
  • eBay
  • Rakuten
  • Newegg
  • Google Express
  • Jet

Best Choice Products order tracking

4. Where Are Best Choice Products Made?

According to the About page,  the company either outsources or designs and builds products in house. Building the products in the house helps Best Choice Products to offer customers the products they love.  In the case of outsourcing, each product category has a category manager who works with the sourcing team to find and list high-quality products.

5. Where Is Best Choice Products Located?

According to the Best Choices Products LinkedIn profile, the company is headquartered in Tustin, California. It also has offices and warehouses in Indiana to facilitate fast product shipping across the United States.

PissedConsumer provides the following as the Best Choice Products headquarters address:

Headquarters Address:

Best Choice Products 15101 Red Hill Ave Tustin, California 92780 United States”

Best Choice Products location

6. How Do I Get Tracking Number on

In response to the “when will my order ship?” Best Choice Products FAQ, it is indicated that as soon as your package leaves the warehouse, you will receive a confirmation email with a tracking number that you can use to track your order on the Order Status Page.

Best Choice Products shipping policy

7. How Do I Return a Product from Best Choice Products?

The Best Choice Products return policy allows customers to return items within 60 days from the date of purchase. For items to be illegible for return, they must be sent back in their original packaging with all accessories included. Otherwise, if the product is not in its original packaging, it cannot be processed for refund or replacement.

Best Choice Products return policy

Based on the Best Choice Products return policy, to initiate the return process, get in touch with the Best Choice Products customer help team and request for a return form that has a return authorization number. Download the form, fill it in and package the items including the filled return form.

Take the products to the shipping carrier that delivered them for shipping back to the Best Choice Products warehouse. You can use the shipping tracking number provided by the shipping carrier to confirm if your product has made it back to the Best Choice Products warehouse.

Best Choice Products, on their help center, note that refunds take 3-5 business days to process from the date that the returned items are received at the warehouse. PayPal and gift cards refunds may take longer to process.  If you do not receive your refund within the expected time, get in touch with the Best Choice Products customer support.

If you would like a replacement of the product instead of a refund, Best Choice Products offers a one-time courtesy replacement if the product is available in the inventory. In the case of returning damaged or defective items, you may be required to take images of the items and send them to the Best Choice Products customer care team.

Best Choice Products does not charge customers a restocking fee.  All items bought through are eligible for free return shipping. Products bought through other stores such as Walmart, Amazon e.t.c are subject to the particular marketplace’s return policy.  While some of the partner stores have physical stores, they sell all Best Choice Products online and, therefore, the products should not be returned to the stores.

Best Choice Products refund policy

8. Is Best Choice Products Legit?

According to PissedConsumer, Best Choice Products is a large scale e-commerce retailer that offers customers a wide range of products including furniture, toys, household equipment, pet supplies, home improvement products, and instruments among others.

According to the company’s about us page, Best Choice Products promises customers quality and value by providing quality products at affordable prices. They state that:

“At Best Choice Products, we’re here to change how you shop. Defined by our products, customers, and savings; we’re re-inventing the world of online retail. We keep it simple: meticulously committed to providing you with a shopping experience that never compromises quality or value. You get both every time. It’s uncomplicated, it’s generous, and it’s our honest promise.”

We looked through the Best Choice Products reviews on PissedConsumer to find out whether Best Choice Products customers are satisfied with the company’s services and products.

As at the date of writing this article, according to the company tab on, Best Choice Products had an average 1.9-star rating. Out of a total 574 Best Choice Products reviews, 222 are 1 star, 67 are 2 stars, 31 are 3 stars, 14 are 4 stars and 43 are 5 stars.

Different customers have had different experiences with the e-commerce retailer. Some were pleased with various aspects of the business such as the wide selection of products, fair pricing, quality of the products, ease of shipping, free shipping and the assistance they got from the customer service team.

Here is a sample of a 5-star Best Choice Products review:

 “Best Choice Productss - Great product

I got the product fast and good condition. It works properly and noise FREE.I got this product for my dog, and she is enjoying it.

 On the other hand, some customers were dissatisfied with the company’s products and services. The most common Best Choice Products complaints on and other platforms include irresponsive and/or unhelpful customer service, poor quality of products, delivery of defective products, delivery delays, unfair warranty policies, and not getting a refund on returned products among others.

Here is an example of a dissatisfied Best Choice Products review:

"Best Choice Products - No responses

 I bought an outdoor fountain, and the motor lasted only a few months. I had warranty info and receipt. They kept asking where I bought it, etc. I had ordered it from Amazon and all the info is easily found on line, including the order number.

 They responded with an automated message-they would respond within 24 hours. They of course never did…

 They have no warranty, no customer service, and their products are poorly made.

 Did we leave out your Best Choice Products complaint or question?

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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