Best Choice Products is an online shopping platform that sells various products: from patio & garden supplies to musical instruments. According to the Best Choice Products reviews and questions, the most commonly discussed issues are in regards to Best Choice Products contact info, return and cancellation policies, quality of products, shipping and delivery service, and whether Best Choice Products is a reliable company.
Best Choice Products reviews - 674
Best Choice Products rating* - 1.9 ⭐⭐
Claimed losses - $46.4k
Successful calls – 63%
We identified the following top Best Choice products FAQs:
- Is Best Choice Products legit?
- How do I return a product from BestChoiceProducts.com?
- How do I cancel my order?
- How can I contact BCP customer service?
- How long do deliveries take?
- Where are the products sold?
- Who makes Best Choice Products?
- How do I get a tracking number?
We sought answers to the above questions from Pissedconsumer.com, www.bestchoiceproducts.com, and other reputable websites.
1. Is Best Choice Products Legit?
Based on Google most frequent search queries, many people are looking for the answers to the questions like "Are Best Choice Products reliable?", "Is Best Choice Products good?" and "Are Best Choice Products safe to buy from?" and others. According to PissedConsumer, BestChoiceProducts is a large scale e-commerce retailer that offers customers a wide range of products including furniture, toys, household equipment, pet supplies, home improvement products, and instruments among others.
According to the company’s about us page, BCP promises customers quality and value by providing quality products at affordable prices. They state that:
“At Best Choice Products, we’re here to change how you shop. Defined by our products, customers, and savings; we’re re-inventing the world of online retail. We keep it simple: meticulously committed to providing you with a shopping experience that never compromises quality or value. You get both every time. It’s uncomplicated, it’s generous, and it’s our honest promise.”
We looked through the Best Choice Products reviews on PissedConsumer to find out whether Best Choice Products customers are satisfied with the company’s services and products.
As at the date of writing this article, according to the company tab on PissedConsumer.com, Best Choice Products had an average 1.9-star rating. On GlassDoor it has a 3.1-star rating, whereas on Trustpilot, it has a 4.5 rating and many reviewers rated the company as excellent.
Different customers have had different experiences with the e-commerce retailer. Some were pleased with various aspects of the business such as the wide selection of products, fair pricing, quality of the products, ease of shipping, free shipping and the assistance they got from the customer service team.
Here is a sample of a 5-star Best Choice Products review#1542524:
“Best Choice Productss - Great product
I got the product fast and good condition. It works properly and noise FREE.I got this product for my dog, and she is enjoying it.”
On the other hand, some customers were dissatisfied with the company’s products and services. The most common Best Choice Products complaints on PissedConsumer.com and other platforms include irresponsive and/or unhelpful customer service, poor quality of products, delivery of defective products, delivery delays, unfair warranty policies, and not getting a refund on returned products among others.
Here is an example of a dissatisfied BestChoiceProducts review #1446909:
"Best Choice Products - No responses
I bought an outdoor fountain, and the motor lasted only a few months. I had warranty info and receipt. They kept asking where I bought it, etc. I had ordered it from Amazon and all the info is easily found on line, including the order number.
They responded with an automated message-they would respond within 24 hours. They of course never did…
…They have no warranty, no customer service, and their products are poorly made.”
2. How Do I Return a Product from Best Choice Products?
The Best Choice Products return policy allows customers to return items within 60 days from the date of purchase. For items to be eligible for return, they must be sent back in their original packaging with all accessories included. Otherwise, if the product is not in its original packaging, it cannot be processed for refund or replacement.
Based on the Best Choice Products return policy, to initiate the return process, get in touch with the Best Choice Products customer help team and request for a return form that has a return authorization number. Download the form, fill it in and package the items including the filled return form.
Take the products to the shipping carrier that delivered them for shipping back to the BestChoiceProducts warehouse. You can use the shipping tracking number provided by the shipping carrier to confirm if your product has made it back to the company warehouse.
Best Choice Products return center notes that refunds take 3-5 business days to process from the date that the returned items are received at the warehouse. PayPal and gift cards refunds may take longer to process. If you do not receive your refund within the expected time, get in touch with the Best Choice Products customer support.
If you would like a replacement of the product instead of a refund, Best Choice Products return center offers a one-time courtesy replacement if the product is available in the inventory. In the case of returning damaged or defective items, you may be required to take images of the items and send them to the Best Choice Products customer care team.
BCP does not charge customers a restocking fee. All items bought through bestchoiceproducts.com are eligible for free return shipping. Products bought through other stores such as Walmart, Amazon e.t.c are subject to the particular marketplace’s return policy. While some of the partner stores have physical stores, they sell all BestChoiceProducts.com online and, therefore, the products should not be returned to the stores.
3. How Do I Cancel My Best Choice Products Order?
There are several Best Choice Products cancellations complaints on PissedConsumer. The Best Choice Products shipping reviews indicate that once the customers have made an order with the company they cannot cancel or change the order.
For instance, in a Best Choice Products customer review, (#1644520) the person reported that when making his order the BCP website kept acting up. Finally, when the order went through, he realized that he had ordered a tan umbrella instead of a red one. On contacting the Best Choice Products customer service, they said that they did not allow order cancellation or correction.
We checked the Best Choice Products cancellation policy to clarify whether one can cancel an order. According to the Best Choice Products cancel my order FAQ page, the company begins processing orders immediately after they have been received. Therefore, once the order fulfilment process has begun, it is not possible for customers to cancel.
4. How ?an I ?ontact Best Choice Products ?ustomer Service?
According to the www.bestchoiceproducts.com “How do I get in contact with BCP” page, the company's goal is to provide customers with unforgettable customer experience. According to the Best Choice Products contact page, you can get in touch with customer service via Best Choice Products phone number, email address, chat link, and social media (Facebook, Twitter, Pinterest, Instagram, and YouTube). Typically, the BestChoiceProducts customer help team responds to emails with 24-48 hours.
Best Choice Products Phone Numbers
Best Choice Products Email:
Best Choice Products
15101 Red Hill Ave
Tustin, California 92780
Customer Service Hours:
Mon-Fri: 6 am - 6 pm PST
Sat-Sun: 7 am - 12 pm PST
5. How Long Do BestChoiceProducts.com Deliveries Take?
One of the top Best Choice Products complaints on PissedConsumer is in regards to delay in deliveries according to 120 Shipping Service reviews. While some customers received their products much later than the expected date, others have not received their products several weeks after ordering. Here is a follow-up question on the BCP Q&A page on PissedConsumer by one customer who is still waiting for their delivery;
“Where's my order?
My order number is 6221874-636226. My order should have been delivered on the 26th.
Please give me the status of my order.
I've contacted Fedex and they stated they are waiting on the shipper. So now I’m contacting you.”
According to a response to the question about delayed deliveries on the BestChoicesProducts Help Center, deliveries usually take 1-5 business days. You can track your order on the Order Status Page by providing the website through which you made your order, your Order Number and your Billing Zip Code, and then clicking on the “View Order Status” button.
It is advisable to reach out to the Best Choice Products customer support via email if your products are not delivered by the estimated delivery date.
“…If your package has nodat arrived by its estimated delivery date, or within 1-5 business days, please reach out to us at: email@example.com”
6. Where Are Best Choice Products Sold?
BCP lists a number of online stores on the Order Tracking page where customers can place an order for their products. The list of stores includes:
- Best Choice Products
- Google Express
7. Who Makes Best Choice Products?
According to the BestChoicesProducts LinkedIn profile, the company is headquartered in Tustin, California. It also has offices and warehouses in Indiana to facilitate fast product shipping across the United States.
PissedConsumer provides the following as the Best Choice Products headquarters address:
Best Choice Products 15101 Red Hill Ave Tustin, California 92780 United States”
Based on Bestchoiceproducts.com About page, the company either outsources or designs and builds products in house. Building the products in the house helps BCP to offer customers the products they love. In the case of outsourcing, each product category has a category manager who works with the sourcing team to find and list high-quality products.
8. How Do I Get Tracking Number on www.bestchoiceproducts.com?
In response to the “when will my order ship?” Best Choice Products FAQ, it is indicated that as soon as your package leaves the warehouse, you will receive a confirmation email with a tracking number that you can use to track your order on the Order Status Page.
Did we leave out your Best Choice Products complaint or question?
- Write a review on PissedConsumer.com
- Ask a question about BestChoiceProducts.
- Get in touch with Best Choice Products customer service.
Health and Beauty Expert
Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.
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