GearBest reviews - 3522
GearBest rating* - 3.3⭐⭐⭐

How Do I Contact GearBest Customer Service?

Poor customer help is a top Gearbest complaint according to 467 Gearbest customer care reviews. Judging from Gearbest's website, the best way to reach Gearbest customer service is to use their online form, which appears to offer customers the opportunity to chat live with a Gearbest customer service representative through a regular chat window and also through Facebook messenger.

Customers can also presumably sign in to their account to contact Gearbest's customer care. From the sign in page, it appears that customers can also reach out to Gearbest team through Facebook and Twitter.

As far as we could tell from exploring the company's website, there is no Gearbest phone number available to customers.

Not having a Gearbest phone number listed on its website is not be the best way for any company to relate to their customers, as one PissedConsumer user has discovered. In their Gearbest review #1539029, the customer claimed they tried repeatedly to get information about their order, and all they were told was to "please wait."

Have tried repeatedly to get my order have used live chat and ticket neither options have resolved the problem all i get is please wait and we apologize can some one please help with this order!!!!!!

Is Gearbest Legit?

Consumers may wonder if Gearbest is legitimate because they offer so many good deals on products. The company is a "strategic brand product" of the Chinese cross-border enterprise Globalegrow, according to its "About Us" page. Gearbest claims to work with many thousands of Chinese brands, boasting more than 1,000 brands arriving at its warehouses daily. The company ships worldwide and provides several shopping options for customers.

The company also claims to keep its inventory in a secure state of the art warehouse facilities, while adhering to "exceptional" quality control procedures. The company also states that its servers and website are security scanned, authenticated and fully verified by Norton Secure on a daily basis to protect customers.

That being said, Gearbest is not without its share of customer complaints. Consumers who have any questions about the company or their policies should seek answers to their questions before making purchases. Consumers can also contact the company directly through their contact form or through the Gearbest Questions & Answers section on PissedConsumer's website. Another option is to leave a review and maybe someone there will have an answer.

Learn how long does it take from Gearbest to deliver further.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

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