Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Czarina Alfredo #2932
Greetings! I been trying to log in on my account for many days, I forgot my password so I preferred to fb send me code via SMS but I don't receive any and I been trying it like everytime, can please tell me what to do coz Facebook now has no customer service to talk too personally to ask what is happening to facebook
Jimmy Constantino #2952
How do I figure out how to get a moderator removed from facebooks marketplaceThis lady was trying to say I had to post my address, phone number, and hours I’d be there when I’m not even running a businessWas selling things I had left over the yearsI was harassed about it from two different moderators to post my address, phone number and hours…to my knowledge that goes against fb marketplace safety termsI want both these moderators removed from the Erie Facebook market place immediately
Taran #2955
I have been submitting my id for days now to get my account back after I was kicked off and locked out for “ suspicious “ activities when I didn’t even do anything. Can’t get ahold of anyone it’s dumb
Amit #2971
My account has been locked and is not geting un long because the option of maran more is coming in place of get started request the you to check system and back my account
Scott Blasenstein #2974
We have been adding our property listings in the Market Place and just got booted with the message below. What are the Community Standards? I don't understand how this is a security issue. We need this to help our business grow. Please advise. I sent over a picture of myself immediately after being disabled. This needs to be resolved ASAP with reasons why we were kicked off. Thanks!We received your informationIf we still find that your account didn't follow our Community Standards, it will remain disabled.We're always looking out for the security of people on Facebook, so until then you can't use your account.
Roberta or Bobbie Hohol #4023
I am tired that there is no phone number for Facebook when someone steal your page and hackef your account and posing to be you and put there picture up there and change your email and your password this is a crimr
Gina Del Rosario #4029
Hello! As many others who's Instagram account got disabled or deleted. I been trying for 3 weeks now to contact FB and IG to find out why my account got disabled. I sent forms and followed the directions to the T send codes etc. spent money on Ads for FB so that I can talk to a live person but after countless hours and countless research on how to get the HELP I need...NOTHING! FB has done a GREAT job to hide from people like us (the little people not the famous people). I'm a single mom and my main income is through my account that Instagram took away from me! 7 years of my life and memories just like that GONE!!!
Billy E Thompson #4031
I play a game called 8 Ball Pool by Mini Clips. During play you can chat back & forth with your opponent but only after both have excepted each other as Friends. when I first started playing it was fun to chat during a game but something happened & now I am not able to chat with anyone & im almost certain it’s something to do with my FB account as you are told to sigh thru FB. I need help.
Ariyonna e.izabeth friend #4033
I too, have fallen victim of a scam after believing it was a friend who I trusted and I give them my log in for help "retrieving their account" only it wasn't my friend it was a scammer who had hacked his Facebook and then done the Same to me. He immediately changed my email, my password, and my phone number and then kicked me off of my account. I have tried everything to get help from Facebook to get my account back and have even sent my ID in 3 times but it hasn't done any bit of good. I'm so worried for my personal safety and identity as well as my overall reputation over this. I'm so upset. My whole life is on my account as I started it at 13 years of age and am now 22. All of my pictures and messages with family members and friends who are no longer here. It hurts to say the least. Let's not even mention the years upon years Worth of personal information.
Sandra Passwaters-Badour #4072
My husband is frustrated. His account has been hacked and some person somewhere is using his account to sell grants. I canceled the account, but still in use. Unable to get any resolution to issue. Have tried Twitter. Email, Instagram.So eager are they to suppress your freedom of speech but encourages scammers.Zuckerberg is making billions on the backs of scammers and is not protecting the average Joe in social mediaHelp!@@@@!!!
Lynn bass #4078
My fb page was hacked a couple of weeks ago. Fb refuses to give my page back because they can’t verify who I am. I sent my id , Id before I was married , my conceal weapons is and military id. The imposter stole my page and deleted all of my pictures and changed my email and phone number contact. It’s utter bullshit .
Tracy L Muscatello #4092
So what I gather from your article is that if you can access your account, you may hear back from them or either get in touch with FB support. My situation is someone took over my account and changed the email and password. So when I try to fix the problem they sent me a message saying I broke the rules and am under a sort of investigation. There is no way to message them back because they're telling me this through am flag. I will try to call them because it was not me that broke any rules. One would think that more consideration would be merited for someone on the site for 15 years.
Christian Munoz #4103
I want complain some employee is threat me amd I talk to him in the handout and the name of the handout is faceboock official
Troy Barnard #4114
I got a message saying my account has been approved but i still can't access it. Do i need to give y'all a pint of my blood to get my account back or what. This is about the most ridiculous thing i've ever seen in my life. Y'all don't do anything to keep the spammers off or to protect our accounts but when somebody does hack it you make it so complicated for a honest person to try and get a account back!!!!!!!!!!!!!Try doing something for the honest folks and not for all the scammers and hackers.
Ellie Katz #4117
I got a new phone with Verizon,from AT&T and cannot transfer the facebook account I use. My husband and I use the same e- mail and have for many yrs. His facebook comes up on my phone. Please help
Deidre Roberts #4126
Why is Facebook dismissing my issue about being scammed by a seller on Facebook Marketplace?They have closed my claim with no resolution or refund.
Runya #4131
I want help my account has been locked l want to recover my account..how can l unlock it
Bethany Stowe #4132
I sent money on an old hacked account that my mom can't get into and someone has taken the money out and I have tried for 4 days to contact Facebook to report a stolen account and you can't so I am pissed Facebook wants to protect everyone but how are they supposed to do that when you can't talk to anyone
Timothy M Alexander- Shoulkelus Revan #4137
Your Company Really Does Need A Working Phone Number That Actually Connects To A Real Person, Not A Robot.
Roberto john #4148
Friends kindly assist me my account is hacked and email too , and he ass 2 more securities but alternative email is mine , my account is being l locked and I would like to contact Facebook admin support in order to solve this issue if anyone of you help meThanks