Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Bryn Biddle #6065
Please can someone help me get back into my Facebook account.
Allen Winchel #6068
I’am unable to access my account. I have followed all reset prompts without success. All codes sent to my email will not work. Very frustrated with no response from Facebook.
Anonymous #6072
Meta you are deducting wrongly I have not put in any ads but you have dedicated an amount from my visaKindly check and get back to me.
Dylan Ralston #6082
I cant log into my Facebook it's asking me for a code that I can't get please do away with that code
Gurlal samra #6087
Please help me my Facebook account was disabled
KELLY D RIPP #6096
I HAVE BEEN HACKED, CAN NOT GET INTO MY ACCOUNT, OVERNIGHT I HAVE 13 TEXT MESSAGES SAYING SOMEONE ACCESSED MY ACCOUNT, CHANGED EMAIL CHANGED PHONE ETC, THERE IS NO WAY FOR ME TO CONTACT FB, MEANWHILE THIS PERSON USING MY IDENTIY IS ASKING PEOPLE FOR MONEY ON MY FRIENDS LIST HELP
Meggan Healy #6516
Please let me know if you fixed this. Same thing happened to me
Okpo Judith Amuche #6103
I forgot my Facebook password since last month but they have been sending code to my email for verification but am not seeing it in my email. I want to receive code either with my phone number {{{Redacted}}} or in my email {{{Redacted}}} so that I can be able to open my Facebook again
Lorraine Perkins #6104
On the 4th September 22 I ordered some vioketo gummies from a Deborah Meadow ad on Facebook. I ordered 1 bottle for 39.95. The company has taken £119.85 for 3 bottles I haven’t received anything and the company named on my bank statement I cannot get in touch with. They call themselves natures supplements. Net I can not afford to loose this money and I am very upset. Please help or advise. Thankyou.
Sally M Beck #6106
I have been locked out and cannot get into my account. I use my last password and FB says it is sending a one-time code to my email which NEVER arrives. I really do not want to create a new account and go thru all the hassles of friending people and such. FB customer support is horrible. How can I actually get back in to my account?ThanksSally Beck
Jeremy devitt #6107
It will not let me log out of Facebook I hit the log out and it just does nothing. I would appreciate some help if you can
Lisamarie hendry #6112
Locked out of my account as i was hacked and something inappropriate was posted on my wall, i wasn't in London on that day which is about a 4 hour drive from where i live, I have never been an offender of posting anything that goes against community standards, I had a notification saying i had logged in on a new device, also a friend request had been sent to someone who i didn't know i removed them and before i had chance to to do anything else my account was blocked, absolutely no time was given to allow me to sort it, the last thing i shared before i was blocked was a video of prince harry and princess Diana, i was locked out of my account less then half an hour later, i am english and don't speak other languages, anything i share is always in english. Please take a look and get my account back online, i'll make sure a set up tfa so i can always confirm it's me, anyone else won't get the code.
Jill Roark #6116
I have been deactivated with just a few days left before they permanently deactivate. They said I went against community standards and this is untrue. I never even post political comments or use bad language. They accused me of child exploration and will not respond at all to my disagreement or emails. I will lose all my mothers memory page access and it is not fair
christian galang #6151
samething happened to me. everytime i hit disagree it will ask for my number for verification and will tell me that the code is wrong til it will go " You have requested too many SMS codes. You must wait 24 hours to receive another" it has been 48hrs and still cant receive another code
Anonymous #6117
I HAVE BEEN HACKED, CAN NOT GET INTO MY ACCOUNT, OVERNIGHT I HAVE, CHANGED MY EMAIL CHANGED PHONE ETC, THERE IS NO WAY FOR ME TO CONTACT FACEBOOK.FACEBOOK DIDN'T ACCEPT MY DRIVER'S LICENCE ID I ASSUME BECAUSE I COVERED MY HOME ADDRESS THAT IS NOT REQUIRED. IM AFRAID THEY'RE ALREADY REQUESTING INFORMATION OR MONEY FROM MY FRIENDS LIST. PLEASE HELP
Steve Burton #6159
Also been hacked, now Meta have taken 6 payments from my linked PayPal and I cannot get hold of anyone to stop this. PayPal says there are still payments pending so I can't cancel them.Unable. To speak with anyone and lost all access to what seems to be a deleted account due to a link violation from insta account that I do not have.
Sarafina Elizabeth Donald #6118
I want my page back to normal page settings. Turn off Business Suite! This is not a business page! Why are you discriminating and making it difficult for me to post? Changr it back to a normal page!!!!
Chinedu Ordu #6124
My Facebook account was restricted
Meagan Engledow #6129
Someone got into my account- changed the email and password I am unable to get in- can someone help me figure out how to get back in?!
Abishy M Nkandu #6130
Hi sir/madamMy account is being hacked, unfortunately, it is locked. I want to activate it but the verification code is not coming whilst the email is correct and the phone number too. Now help so that I can activate my account!
Kim Hammond #6134
My messanger is hacked and I cannot change my password what am I to do and I want to delete my Instagram account and it wont let me help please.
Hernandis king #6136
I been trying to get help for days about my page being hacked
Benard Mosoti #6164
My account have a problem I can't log in with my password I don't know the problem and then cord you send they are not useful