Online dating should feel hopeful and exciting. Instead, one eHarmony member found themselves facing repeated technical issues that made it challenging to update their account details and access support. The situation became more complicated than expected. The customer felt frustrated, unsure how to move forward, and turned to the PissedConsumer Club experts for guidance and support. The eHarmony Experience: A Simple Task That Became a Nightmare It all began as a simple attempt to update the payment information. The customer needed to switch to a new card, but each time they entered the updated details, the dating website rejected them. No error message appeared, and nothing happened when they clicked the confirmation button. Hoping the issue would resolve itself over time, they attempted to sign in again, but every login prompted a message directing them to eHarmony's customer care. However, no clear support link or accessible channel was available, leaving the customer unsure where to turn for help. They felt stuck, helpless, and increasingly frustrated as outdated card info seemed to be causing more issues, with no way to fix it. Then came the worst part: a surprise charge of over $85. At the same time, the company sent a message saying their account was up to date, but referred them to an old email address that was no longer valid for sign-in. When they attempted to set up a new password, their account was blocked without explanation. How the PissedConsumer Club Stepped In to Help The customer reached out to the PissedConsumer Club after struggling with eHarmony's system and customer support. We immediately carefully reviewed the situation and guided the customer through clear, step-by-step instructions to update the payment method via eHarmony’s website, along with additional troubleshooting tips. When those efforts still didn’t resolve the issue, we followed up to better understand exactly what had been happening and offered a more direct solution - contacting eHarmony on the customer’s behalf. As the initial replies from the dating website were either automated, we continued to advocate for the customer and escalated the case to the top management to ensure it received proper attention. Our persistence paid off as eHarmony's Customer Care team finally contacted the customer directly. They were able to resolve the issue, cancel the account, and issue a full reimbursement of the $85.96 charge. I canceled my eharmony account and was reimbursed by them. Thanks for the help. What to Do If You’re Facing Similar Billing or Account Issues If you find yourself struggling with account issues or billing errors, follow these steps to get your problem resolved: Review your account details carefully to confirm which email address and payment method are linked to the subscription. Turn off auto-renew (if accessible) to prevent additional charges while the issue is being addressed. Monitor your bank or credit card activity for pending or duplicate charges. Take screenshots of the error messages you’re receiving and any receipts or account notifications you receive. If you receive no response or an unsatisfactory response from customer service, don’t hesitate to escalate your issue. Post your experience on PissedConsumer.com to draw attention to your case and help others. Join the PissedConsumer Club to get assistance with contacting the company, troubleshooting, and guiding you through every step until your issue is resolved. Don’t Deal with Consumer Issues Alone While eHarmony eventually resolved this case, it took external action to get their attention. For consumers, the takeaway is clear: don't hesitate to escalate when necessary, and you don’t have to deal with frustrating billing errors or locked accounts on your own. The PissedConsumer Club is here to help you get the resolution you deserve. Need assistance? Join the PissedConsumer Club and let us help you navigate the process. Talk to an expert