Winnie Murugi
Health and Beauty Expert

Seeing as you spend about a third of your day in bed, it is paramount to invest in a quality bed, mattress, and beddings. Sleep Number is best known for its series of adjustable air mattresses. It also offers beddings. 

Before purchasing with them, it is essential to do your due diligence to establish they are a reputable company. To help you determine their credibility, we answer the top Sleep number FAQs. For instance, how reliable is the Sleep Number customer service? Are the return and cancellation policies favorable? How much does a Sleep Number bed cost

Sleep Number questions and answers

Number of Sleep Number reviews – 1.2k

Sleep Number rating* –  1.8⭐⭐

Claimed losses –  $1.8M

Successful calls –  13%/506

Resolved issues –  14

  1. How do I contact Sleep Number customer service?
  2. Is Sleep Number a good brand?
  3. What is Sleep Number refund policy?
  4. How much does a bed cost?
  5. How does it work?

1. How Do I Contact Sleep Number Customer Service?

Sleep Number.com has an elaborate help center that serves as the first line of customer support by answering the most common customer questions. 

If you cannot find an answer or solution to your issue on the Sleep Number FAQs, there are several ways to contact customer support directly, including via phone, live chat, and social media pages. Notably, no Sleep Number email address is provided on the website for customer support.

Several Sleep Number corporate office contact numbers are provided on their contact us page, including customer service numbers and sales numbers.

To reach out to the company, you may try one of the below Sleep Number сontact number:

1-888-411-2188

1-877-230-7098

The Sleep Number contact numbers are open throughout the week at different times:  Monday to Friday between 8 AM and 8 PM CT, on Saturday 8.30 AM to 5 PM CT, and on Sunday between 10 AM to 4.30 PM CT.

Sales Numbers:

1-877-820-9474

1-877-795-5805

1-877-773-3641

Similarly, the sales phone numbers are open throughout the week at different times. On Monday and Friday, 7 AM to midnight CT, Tuesday to Thursday between 7 AM and 9 PM CT, on Saturday between 8 AM to midnight CT, and on Sunday between 9 AM to midnight CT.

Sleep Number contact customer service

Customers in the US can also request a sales call. To do so, select the "Request a sales Call" option on the customer support mini-window that pops up on the home page. You will be required to provide your first name, last name, and phone number for a sales representative to get back to you. You can also indicate if you prefer to communicate by text message, which may work as an alternative for Sleep Number email as an option.

Call Sleep Number chat form

Customer reviews on PissedConsumer indicate that some customers' efforts to call Sleep Number have been futile. In this case, it would be best to try alternative ways of contacting the Sleep Number support.

For instance, reach out through the sleepnumber.com chat, which is available 24/7. The live chat window is located in the right-hand corner at the bottom of each page. You can also access the sleepnumber.com chat through the contact us page or the link provided at the top of the menu bar on the home page. You will be linked with a virtual assistant who will answer your questions in real-time.

Sleep Number live chat bot

Alternatively, contact customer support via social media. They are active on YouTube, Facebook, Instagram, and Twitter. The Sleep Number YouTube channel has how-to videos for various products as well as sleeping tips.

They have two Twitter pages: a corporate page (@SleepNumber) that provides sleeping tips and promotions and a help page (@SleepNumberhelp) dedicated to providing customer support. The best way to contact Sleep Number customer service via Twitter is by tweeting directly on their help page or sending a direct message.

The Facebook page is mainly used to share promotions and sleeping tips. However, customers often leave their complaints as comments on the most recent posts. In most cases, the social media representatives respond to the comments and provide a Sleep Number corporate office contact number for the customer to call for further assistance.

2. Is Sleep Number a Good Brand?

To evaluate whether Sleep Number is a good brand, we checked out customers' experiences with the company as per reviews and ratings on PissedConsumer.com.

As of the date of writing this article, the company had an average rating of 1.8 stars according to Sleep Number reviews on PissedConsumer.com. Customers have so far claimed losses to the value of 1.8 million dollars.  Sleep Number rating statistics reveal that the majority of the customer reviews are one and two-star ratings out of 1.2k total reviews.

As evidenced by the reviews, there are numerous Sleep Number complaints in regards to:

Poor customer service

In some instances, customers could not reach the customer representatives despite contacting them within the Sleep Number customer service hours. Some customers complained that the Sleep Number support provided inaccurate information or did not disclose vital information regarding the refund and warranty policies. In other cases, the representatives were not helpful at all to customers seeking assistance for specific issues that they couldn't find solutions for in the Sleep Number FAQs.

Unclear warranty, returns, refunds, and exchange terms

Some customers attempted to return adjustable bases only to find out that these parts were non-returnable.

Poor quality of products

In some cases, items delivered were malfunctioning while in other cases the products did not perform as advertised.

Unforeseen shipping and delivery fees

Some customers complained of being charged for shipping and return shipping in the case of returning items, yet those terms were not clearly stipulated at the time of purchase. Also, installation and setup are not free. In some cases, there was a significant delay in delivery, and the customers sought to cancel Sleep Number orders in vain.

Review #2395835 highlights the top Sleep Number complaints, including poor customer service and delivery issues. In the video review, the customer narrates how they bought a second bed from SleepNumber.com after being satisfied with the quality of their first bed in 2017. However, this time, things did not go as smoothly.

After ordering, the delivery date was set at 3 weeks. However, the company did not manage to deliver it and set the delivery date a few days after 3 weeks. They were later called by the delivery team, who said that the delivery had been canceled without any explanation.

On contacting the Sleep Number support to further follow up on the issue, they were told the earliest delivery date would be in a week. The customer noted that even though the Sleep Number beds have exceptional quality, customer support is lacking.

3. What Is Sleep Number Refund Policy?

The Sleep Number customer service returns policy allows for a 100-night in-home trial period for beds (mattresses), non-adjustable bases, DualTemp layer, and Sleep Number Remote control. If you are not satisfied with the products after using them for 30 nights, you can return them for a refund or an exchange.  

SleepNumber.com notes that exchanged items are not eligible for a new in-Home trial period. Return fees, including shipping and pickup fees, may apply for returnable items. 

Some items are non-returnable, including:

  • adjustable bases;
  • bedding collection;
  • upholstered furniture collection;
  • Factory outlet, Demo, Display, Clearance, and Closeout merchandise.

Sleep Number customer service returns must be authorized by the company. To get authorization, call Sleep Number corporate office contact for returns (800) 472-7185) and request to be issued with a Return Service Order (RSO) number. There is no Sleep Number email for returns, and while you could start a live chat, it is best to call to get the RSO. You must return the authorized item within 30 days of receiving your RSO number.

Once you have returned the item and the company team verifies that it is in good condition, you will be refunded for the purchase price of the item, less the return shipping, and delivery fees. If the item is unauthorized for Sleep Number return or it is in bad condition, you will not receive any refund. Qualified refunds are issued within 21 days of the original payment method.

Several customers complained about difficulty returning their items. Some didn't get a response to their request for a Return Service Order (RSO) number. Others say that the return policy did not indicate that the items bought were not returnable. Yet, others were frustrated that the return costs were quite expensive.

There are several reported cases of delivery delays whereby the customers would rather cancel Sleep Number orders. The company notes that you can change or cancel your order immediately after placing it by contacting them via phone. However, it cannot be canceled once the order has been processed. The only way to cancel Sleep Number orders that have already been shipped is to refuse the items at delivery or receive and then return.

Sleep Number cancel order terms

There are specific cancellation terms for customers in New Jersey and Maryland. The delivery timeline for purchases made in or delivered in New Jersey is 8 weeks, after which you can opt to cancel your order for a full refund or accept delivery at a later date. 

For Maryland, if you do not receive your order within 2 weeks after the provided 8 weeks, you can cancel your order for a full refund or have Sleep Number reschedule. However, the company has the right to refuse the cancellation if they are not in a position to cancel with the manufacturer or supplier.

Sleep Number legal terms and conditions

4. How Much Does a Sleep Number Bed Cost?

The Sleep Number bed costs start at $1000 up to about $5999. To see the Sleep Number bed cost for a given bed type, go to "Mattress" on the main menu or download the catalog at the bottom of the home page. To see more details about a specific bed, click on the "shop now" button and choose your ideal bed size.

Sleep Number beds classic series

If you have any questions about a product or the purchase process reach out to the support team within the Sleep Number customer service hours. You can either start a live chat on the website or call Sleep Number contact number. Or, request a call back from support.

Notably, SleepNumber.com has sales at different times of the year. The offers and discounts available at any one given time are listed on www.sleepnumber.com under the "SALE" page.

Where Can I Buy Sleep Number Bed?

You can order your bed on www.sleepnumber.com and have it delivered to your physical address. Or, you can purchase one from a Sleep Number store near you. 

To find a store near you, select the store button on the right-side end of the Sleep Number menu. You will be led to a "Find a Store" page where you enter your city, state or zip code, and then click on the search symbol. Alternatively, click on the "use my current location" button. You will be provided with a list of stores near you including their operating hours and phone number.

5. How Does Sleep Number Work?

The general construction of a Sleep Number bed consists of Air chambers, comfort foam, and mattress tops. The mattresses have one or two air chambers that can be inflated or deflated depending on your Sleep Number setting. The beds come with a remote that enables you to program them.

Except for the C-2 Classic Series model, most mattresses come with at least one layer of comfort foam that sits between the air chamber and the mattress top. The foam density and thickness vary from one mattress to another, with higher series having more cushioning.

The mattress top holds the mattress together. Some have a zipper that allows you easy access to the interior of the mattress. 

All Sleep Number 360® smart beds are embedded with SleepIQ® technology, a bed operating system that offers a wide range of features, including:

  • adjustability;
  • heart and respiratory rate monitoring;
  • sleep data – sleep score, motion profile, biometrics, and sleep times.

How Do I Assemble a Sleep Number Bed?

Each Sleep Number bed comes with a manual to guide you through the assembly. The manual offers instructions for:

  • preparing your room for the bed,
  • setting up and connecting your bedding,
  • setting up your remote,
  • finding your sleep number setting,
  • modular base assembly,
  • attaching the headboard,
  • installing the base legs and installing the retainer bar.

The Sleep Number FAQ section also provides detailed how-to information. However, in case you need further assistance with assembly, call the Sleep Number. You may also contact customer support on sleepnumber.com chat. The phone is open within the Sleep Number customer service hours, while the live chat is open 24/7.

Alternatively, at the time of purchase, seek assembly and set up service during delivery. It will come at an extra cost but it will save you time and ensure your bed is assembled just right.

Sleep Number has incorporated some of the latest sleep technology in their products, enhancing their comfort and durability. However, there are numerous Sleep Number complaints to be considered when deciding whether to buy from them, including poor customer service, unclear return and refund policies, delivery delays, and difficulty cancelling.

What has been your experience with Sleep Number? Leave a review of the company to help other customers make an informed decision on Pissedconsumer.com

Write review

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

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