Cons

Customer service;

Lack of customer service;

Return policy.

Pros

Bed;

Can raise and lower bed;

Showroom and product.

Number of Successful Connections

54/78%

Number of Resolved Issues

8

Rating*

1.8 out of 5 stars

Number of Reviews

1K

Many people are willing to invest generously in good sleep by investing in a good bed and mattress. As such, customers are looking for answers in regards to the quality of products and services offered by the company. By looking at Sleep Number reviews and Q&A pages on PissedConsumer, customers can tell what to expect when transacting with Sleep Number.

In an effort to make it easy for consumers to find answers to the top Sleep Number questions, we looked through the Sleep Number reviews and Q&A pages and identified the below top Sleep Number FAQs.

  1. How do I contact customer service?
  2. Is Sleep Number legit?
  3. How much is a bed?
  4. Which products are non-returnable?
  5. What is SleepNumber.com refund policy?
  6. Where can I buy a bed?
  7. How do I use a Sleep Number remote?
  8. How long do beds last?
  9. How do I assemble a bed?

The top Sleep Number reviews are in regards to customer service, Sleep Number refund policy, warranty terms and product quality among others.

We went ahead to seek answers and clarifications to the Sleep Number FAQs and complaints.

1. How Do I Contact Sleep Number Customer Service?

You can reach Sleep Number customer service via call, chat, or email. According to the Sleep Number contact us page, customer support, and sales teams are available via chat 24 hours a day. On the live chat, you will be expected to provide:

  1. your full name,
  2. order number (if applicable),
  3. your zip code
  4. a category for your query.

PissedConsumer lists various Sleep Number phone numbers, customer care email address, sales email address, the corporate office address, and the various social media pages address. Customer support is available via phone and email Monday to Friday from 8.00 am to 8.00 pm CST, and on Saturday from 8.30 am – 5.00 am.

Sleep Number contact form

Sleep Number Toll-Free Phone Numbers

(800) 472-7185 Return Service Order

Customer Service:

(800) 472-7185 Return Service Order

(888) 411-2188 Support and Sales

Sleep Number Email:

customerservice@selectcomfort.com

Corporate Office Address:

Sleep Number Corporation

1001 Third Avenue South

Minneapolis, Minnesota 

55404 United States

2. Is Sleep Number Legit?

In order to evaluate whether Sleep Number is legit, we reviewed what company promises their customer on their website versus how customers rate them on PissedConsumer.com

Sleep Number, on their mattresses page, promises their customers to take their sleep to the next level through all their mattress series. The mattresses are designed to adjust to your comfort as you sleep through the dual adjustability and responsive Air technology.

Sleep IQ technology tracks your sleeping. The more superior mattress series such as the Cooling Memory Foam and Innovation foam offer customers even more sophisticated functionalities such as temperature balancing and pressure relief. In addition, company offers its customers 100-Night Trial, 25-year limited warranty, and Home Delivery services.

As at the date of writing this article, the company had an average rating of 1.8 according to Sleep Number reviews on PissedConsumer.com. Customers have so far claimed losses to the value of 1.3 million dollars.  Sleep Number rating statistics reveal that the majority of the customer reviews are one and two-star ratings with only 15 5-star rated reviews out of 623.

As evidenced by the reviews, there are numerous Sleep Number complaints in regards to:

Poor customer service

Some customers complained that the Sleep Number customer support representative provided inaccurate information or did not disclose vital information in regards to the Sleep Number refund and warranty policy. In other cases, the representatives were not helpful at all when customers seeking assistance for specific issues.

Unclear warranty, returns, refunds, and exchange terms

Some customers attempted to return adjustable bases only to find out that these parts were non-returnable.

Poor quality of products

In some cases, items delivered were malfunctioning while in other cases the products did not perform as advertised.

Unforeseen shipping and delivery fees

Some customers complained of being charged for shipping and for return shipping in the case of returning items, yet those terms were not clearly stipulated at the time of purchase.

Review #1571189 highlights the top Sleep Number complaints including poor quality of the products, unfavorable returns and refund policy, distortion of information by the customer care representatives, and poor customer service.

“...He says, if you don’t like it, we will exchange it so what does it hurt!?

 He specifically said the base is returnable in 2 weeks, the mattress in 30 days, and the sheets are not refundable. Fast forward to 2 weeks. My husband and I keep rolling into and sinking to the middle, the split was nota good fit for us, which I was afraid of. Called them up and was told that their policy is that they won’t even exchange the mattress for 30 days!

What?!! We have to sink to the middle of the bed for 2 more weeks? And to top it off, we were never told that the base is not returnable or exchangeable. What a load of crap…

With that said, a few customers who rated company expressed their satisfaction with the company’s products and services. Here is a sample 5- star Sleep Number review whereby the customer expresses their satisfaction with the customer service and Sleep Number beds.

"Today - 3/26/17 - I had the BEST customer service experience of my life. We didn't know what to do when one of the chambers collapsed in our Queen-Sized Sleep Number bed, which we love and has served us well for 20 years…”

3. How Much Is a Sleep Number Bed?

Each bed type is listed under the mattress page on the various bed series including their prices. To see more details about a specific bed, click on the “shop now” button and choose your ideal bed size.

Sleep Number prices

You can also request a comprehensive catalog of the various Sleep Number products here. The catalog can be emailed to you or sent as a postal mail. On the catalog request page, you will be required to fill a form providing your first and second name, email address, physical address, and your phone number.

4. What Sleep Number Products Are Non-Returnable?

One of the main Sleep Number complaints in regards to their return policy is that the customers did not know that the adjustable bases were non-returnable. According to the Sleep Number returns and exchanges page, some items are final sale which means they are non-returnable and are not subject to the Home Trial Policy.  These non-returnable items are:

  • Adjustable bases
  • Bedding collection
  • Upholstered furniture collection
  • Factory outlet, Demo, Display, Clearance, and Closeout Merchandise

Sleep Number non-refundable products

5. What Is SleepNumber.com Refund Policy?

According to Terms and Conditions, the Sleep Number refund policy stipulates that return must be authorized by company. To get authorization, contact Sleep Number customer help and request to be issued with a Return Service Order (RSO) number. You must return the authorized item within 30 days of receiving your RSO number.

Once you have returned the item and the company team verifies that it is in good condition, you will be refunded for the purchase price of the item less the return shipping and delivery fees. If the item is unauthorized for return or it is in bad condition, you will not receive any refund. Qualified refunds are issued within 21 days to the original payment method.

Sleep Number return policy

One of customers has complained about unclear Sleep Number refund policy. 

"...after purchasing the mattress and ultimately deciding it wasn't for us, my wife called the company to arrange the return, and was told that we would be refunded the purchase price minus the deliver fee ($199 plus tax).

Okay, not happy with that, didn't know that up front, can't seem to locate any actual signed paperwork stating that (it is on their website), but okay, I'm willing to let it slide (actually I hate it). But now they are trying to change the invoice information somehow and pretend they are refunding us the aforementioned amount of money while still somehow holding onto an additional $242."

6. Where Can I Buy Sleep Number Bed?

You can order your bed on www.sleepnumber.com and have it delivered to your physical address. Or, you can purchase one from a Sleep Number store near you. To find a store near you, select the store button on the right-side end of the Sleep Number menu. You will be led to a find my store page where you enter your city, state or zip code, and then click on the search symbol. Alternatively, click on the “use my current location” button. You will be provided with a list of stores near you including their operating hours and phone number.

Sleep Number locations

7. How Do I Use a Sleep Number Remote?

The support page provides the following information for using a Sleep Number remote:

 Begin by lying on the bed in your preferred sleeping position.

  • Press the Right/Left or side button to select your side of the bed.
  • Press the Menu button to show the main menu.
  • From the menu, choose Settings.
  • In Settings, choose Find Your Sleep Number®.”

Please note that before using your remote you need to pair it to the bed. Pairing instructions for various bed types are provided here.

Sleep Number warranty

8. How Long Do Sleep Number Beds Last?

Company does not explicitly state the expected lifetime of their beds. However, judging from their 25-year limited warranty on all parts of the mattress and base of the bed, we can derive that the lifetime of Sleep number beds should be at least 25 years.  According to the limited warranty page, company has the sole discretion to replace or repair warranted products that are damaged as a result of defects material or normal use.

9. How Do I Assemble a Sleep Number Bed?

Each Sleep Number bed comes with a manual to guide you through the assembly. The manual offers instructions for:

  • preparing your room for the bed,
  • setting up and connecting your bedding,
  • setting up your remote,
  • finding your sleep number setting,
  • modular base assembly,
  • attaching the headboard,
  • installing the base legs and installing the retainer bar.

In case you need further assistance with assembly, call the Sleep Number customer care. Alternatively, at the time of purchase, seek for assembly and set up service during delivery. It will come at an extra cost but will save you time and ensure your bed is assembled just right.

Do you need further assistance with your Sleep Number complaint, review, or question?

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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