Winnie Murugi
Health and Beauty Expert

Millions of buyers visit Etsy.com to buy unique, handmade items from thousands of sellers across the globe. The platform transacts billions every year. However, there are numerous complaints about the poor Etsy customer service. Buyers and sellers want to know how to call Etsy support number or the best ways to contact their customer service. 

This article explores the various ways to contact Etsy customer service for help. It concisely answers whether there is an Etsy support phone number to call or whether you can reach the company via email, live chat, and social media.

  1. Is Etsy legit?
  2. How to contact Etsy by phone?
  3. How to contact customer service by email?
  4. How to chat with customer support via Help Center?
  5. How to contact Etsy customer service via social networks?

Here is an overview of the Etsy reviews and ratings on PissedConsumer.com.

Etsy Q&A

Number of Etsy reviews – 6.7k

Etsy rating* – 1.9⭐⭐

Etsy claimed losses – $1.4M

Successful calls – 6%/35.6k

Resolved issues – 55

1. Is Etsy Legit?

Etsy.com is a global online marketplace for unique and creative items. The American e-commerce platform has been in business since 2005. It specializes in the sale of vintage items, crafts, and handmade pieces.

Sellers can set up shop at only $0.20 per listing, while buyers can sign up and buy from different sellers. Sellers are also charged a 5% commission fee and a standard PayPal payment processing fee.

When it comes to Etsy ratings and customer reviews, consumers like the wide range of unique products to choose from. Many have had a great experience buying or selling there, but others wonder, "Is Etsy legit?".

On Pissed Consumer, it is rated 1.9 stars, GlassDoor gives it 4.7 stars, and Reviews.io rates Etsy at 2.6 stars.

There are numerous Etsy complaints on PissedConsumer.com by both buyers and sellers. Most revolve around poor customer service, shipping and deliveries, and account issues.

Etsy complaints by buyers include:

  • sellers canceling orders for no reason;
  • difficulty contacting sellers;
  • difficulty contacting Etsy support;
  • delays in order fulfillment and shipping;
  • items never delivered;
  • unexplained charges;
  • poor customer service by the sellers;
  • difficulty logging in to their Etsy account.

Etsy complaints by sellers include:

  • unexplained account closure by Etsy;
  • payments put on hold;
  • difficulty contacting Etsy customer service;
  • difficulty logging into their Etsy account;
  • rude and excessively demanding customers.

For instance, in Etsy review #2520816, the customer narrates his frustration with one seller. The Etsy seller was initially responsive when the customer was making an order but became unresponsive after payment was made. The customer attempted to contact Etsy customer service to help him resolve the issue, but he did not receive any help.

…on March 20th I contacted Dil Bahadur custom knife shop about him making me a knife I sent him the pic I wanted he said he could build it it would cost me $ 220.00…

…after receiving the money he said thankyou and he would get started on knife and update me as of today not heard anything from him…

In another Etsy review (#2968024), a seller complained about their account being banned without warning.

my account has been closed permanently i am a new seller i am a newbie maybe i may have violated a rule without knowing it i want my account to be opened

2. How to Contact Etsy By Phone?

Currently, there is no Etsy support phone number to call. Neither are there clear instructions on how to call Etsy customer service on both the sellers and buyers' FAQ sections.

Some time back, the Etsy customer service phone number (844-935-3879) was available as an option to contact customer support for specific issues. However, it is no longer available on the website, as evidenced by several Etsy reviews on Pissed Consumer.

With that said, some reviewers indicate that they were able to call Etsy support number but did not get to talk to a live person. They do not indicate the Etsy customer service phone number they called. For example, in review #2896886, the customer managed to call Etsy helpline directly to cancel an order that they had not authorized. They were put on hold for 10 minutes, left their phone number but did not receive any Etsy help.

On the sellers' page, the company indicates that sellers can leave their phone number for an Etsy customer service representative to get back. Nevertheless, it is not clear where the seller should leave their phone number.

Etsy phone number sellers page

3. How to Contact Etsy Customer Service by Email?

There is no Etsy customer service email address listed on the website. However, you can use the "Email us" option provided for various issues to contact Etsy support.

Etsy email us option

If you click on the option, you will be provided with a contact form where you are required to describe the issue in as much detail as possible. Once you send the form, Etsy customer support will get back to you within two business days.

If you need Etsy help with an order, but you can't find it on your account, check for the order's transaction confirmation on your email. The transaction confirmation is usually sent from the Etsy email: transactions@etsy.com. Once you sign in to your Etsy account, the transaction should have connected to your account.

Etsy help with order email

For legal issues such as copyright infringement, write to the Etsy email legal@etsy.com provided on the terms and conditions page.

Etsy notice requirements email

4. How to Chat with Etsy Customer Support Via Help Center?

Earlier in 2020, their support offered an Etsy live chat option, as evidenced by reviews (#1926985). But, there seems to be no Etsy chat option at the moment. At least, it is not available on the Etsy Help Center. Multiple reviews on Pissed Consumer further collaborate that there is no Etsy customer service chat option (review #2315205).

Etsy review about order

However, the Etsy Help Center is quite elaborate and provides answers to the most common customer questions. You can access it through the website or on the Etsy app.

Nevertheless, some customers encounter issues that are not highlighted in the Etsy Help Center that would need in-person assistance. Since there is no Etsy live chat option for immediate assistance, customers have to fill out a contact form, where applicable. Or, they still can try to contact support via the Etsy customer service email.

Some buyers are keen to find out how to contact Etsy about a seller. According to Etsy.com, buyers should first attempt to contact sellers about the issue. However, if it is futile, they can then contact Etsy about the seller. The platform serves as a mediator between the buyer and the seller to resolve the issue. You can open a case for two main issues: non-delivery issues and not-as-described cases.

Etsy issue resolution page

Steps for Contacting Etsy About a Seller

  1. Log in to your account.
  2. Under "Purchases and Reviews," click on the order that has an issue.
  3. Select "Help with Order."
  4. Then select "Still Need Help."
  5. Choose "Yes, I want to Open a Case."
  6. Select a reason for opening the case and provide as much detail about the issue as possible.
  7. Submit.

Once you have opened the case, allow three days for the seller to resolve it. If they do not, escalate the case for Etsy customer support to review the issue.

How to open a case on Etsy

Unfortunately, some reviews indicate despite reaching out to Etsy.com about a seller, some buyers did not receive the help they needed (e.g., review #2968660).

5. How to Contact Etsy Customer Service Via Social Networks?

Etsy.com has social media presence on Facebook, Instagram, and Twitter. The Etsy support is most active on the Twitter page. Although the company once had a dedicated Etsy customer support help page on Twitter (@Etsyhelp), they no longer monitor it. Customers now contact Etsy for help on the main page.

To reach out to the company on Twitter, you can tweet them or initiate an Etsy chat by sending them a direct message. There are numerous Etsy complaints on the Twitter page about poor customer service. Often customers do not get help, or the representative takes too long to respond to the Etsy chat messages. When they respond, customers are asked to provide details of the issue through a direct message.

The Twitter page does not provide alternative contact methods such as an Etsy support phone number or email address. As such, some customers question, "Is Etsy legit?".

For example, in an Etsy review on Twitter, the customer pointed out the company's poor customer service. They had not received any Etsy help 15 days after reaching out.

Etsy customer support reply on Twitter

Conclusion

On its website, the company claims to provide Etsy customer support 24/7. Unfortunately, numerous reviews across Reddit and Pissed Consumer indicate otherwise. While the Etsy Help Center is comprehensive, it does not address all buyers' and sellers' issues.

There are limited channels for contacting Etsy.com. There is no Etsy customer service live chat or phone number option to get immediate help. For email correspondence, you need to fill out an Etsy contact form if it is available for your issue. On Twitter, Etsy support is slow to respond and does not address customer issues.

What has been your experience with Etsy customer service? Leave a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Nhan Tai

Susan Loram #2038
Hello ordered a personalised Blackburn rover tray and haven't recieved any confirmation off you to say when it's going to arrive
Wrong wallet delivered to Me I want a refund #2069
Hi I got the wrong wallet I ordered and it wasn't personalised and I can't seem to get hold of someone at all how do I return it thankyou
Soapie #2095
Hi there I’m about to chat to you in a second?
Soapie #2096
Yes: I think somethings wrong the price dropped
Anonymous #2097
Ok great thank you
Susan #2106
Etsy put my shop on vacation mode with no notice or explanation. I discovered this via a message from what would have been a customer. I have been trying to contact Etsy via email and twitter for more than a week to no avail. I am most assuredly a pissed consumer!
Kathleen Gil #2445
I have had the exact same issue with Etsy putting my shop on vacation mode without even letting me know. We’re you able to resolve your issue?
MAGMILE BRAND #3107
WE ARE HAVING SAME ISSUE. TRYING TO GET ETSY TO TURN THE VACATION MODE OFF FOR TWO MONTHS ALREADY! OUR STORE WAS PUT ON VACATION MODE WITHOUT REASON, LET ALONE WITHOUT AUTHORIZATION FROM US. WE LEARNED ABOUT THE "VACATION MODE" FROM CUSTOMERS WHO COULD NOT REORDER FROM OUR STORE! ETSY HAS BECOME A TYPICAL CORPORATE MONSTER, LETTING CHINESE IMPORTERS TO COMPETE WITH US MANUFACTURERS ON ETSY WHILE SAVING MONEY ON CUTTING SELLERS' SUPPORT SERVICES. SHAME O ETSY.
Melissa Flowers #2160
I talked 2 the Post office here in Mt Vernon IL the email I got said my package was delivered on Monday I haven't got it yet
Rosa Tecce #2231
I place an order November 15 finally got it on the December 17th and it was broken I’ve been trying to reach them by email and nobody’s getting back to me to see when I can get my refund or send me a new one
Rosa Tecce #2233
I place an order on November 15 I finally got it on December 17 it was broken I emailed them tthey said they want a pictures of the box I did send it to them I haven’t heard back it’s very frustrating I wanted to know how can I get my money back
Nancy Dodd #2261
My account was deactivated due to the robot detected fraud. It was done in error . I checked with my bank and there was no problem there.
Berislav Fabek #2271
On Dec.8, 2021 I ordered 2 sets of Advent Candles. Today, 12 days later I still didn't receive it. What is the mater? First, I paid over $26 the shipping (more than the price for 2 ordered items!) and than I have to wait so long to get it. I do not think to order anymore something from Etsy!
Nhan Tai #2274
I brought an item at Etsy but realized my email was incorrect. Please resent the order to my email above
Georgeanna Gaminde #2476
It is IMPOSSIBLE to contact customer support via Internet. I have contacted sellers and they refuse refund. Said contact Etsy. How tf do I do that!!!! Any link regarding email etc just takes you back to home page. I am beyond disgusted!!!!!!!!!!!!!!!
Mel #2930
I tried to contact etsy in the help center they had no email option stated but a call number listed wait time also live chat is back but no email option I guess it depends on what you need help with
Lynn #3327
Where do you find live chat
DLS #2975
I'm a seller with very few sales, maybe 1 or 2 every month. I just sold an item for £15.10. Etsy left me with £4.34 after their fees and offsite advertising (WHICH I DID NOT SIGN UP FOR) meaning I cannot afford to even buy the materials to create the item - never mind make a profit!Etsy auto-enrol you in their off-site marketing (as I've just discovered) and you need to opt out of it if you don't want them to take 15% of your income everytime you make a sale.Of course, there's no where on the Etsy website for me to make a complaint about this...
Carmenza Valderrama #3022
I already cancelled an order and I never received a refund back from the seller. I have tried to contact Etsy I’m have tried different ways to receive support from Etsy and nothing happen. My order is for PSHenriStore and the item is LeLabo Sandal33 perfume. My order is 2330996272 and was made on Jan 01.2022.. than you Carmenza Valderrama
Barbara L. Bussey #3061
My account somehow disappeared. I've been trying to contact support but it sends me on an endless and frustrating loop - I get nowhere. After searching for answers, I found this article. Clearly, some major problems with the company have been happening for awhile now. I thought I was going crazy and didn't remember deleting the account or that I may have accidently hit something without realizing. At least now I know, I'm not the only one....it's sad that the company appears to be choosing avoidance as a survival tactic which will likely only make it sink faster.
shelly #3117
Etsy has shut down our account because we have not provided a BIN! What the hell is a BIN because no one in my accounting department knows what number they are asking for!!! Any advise would be helpful! This is the WORST COMPANY TO DEAL WITH!!!!
Lynette Barrett #3377
They will hold your money for months they have my money for 7 months now and will not release it why cause they collecting interest on my1,079.39 for 7 months let start a chat and get they and contact a lawyer
Katherine Kanna Modisette #3120
I'm a seller and buyer on Etsy, I've contacted Etsy support more than 6 times and I just get directed back to answers that don't address my problem. I can't even update any of my listings via phone app. Today I mailed an item that disappeared from my sold items. I cannot put in the USPS number. Hopefully, I'll somehow get paid. I'd really like to continue selling my items, but unfortunately cannot access my product via phone app. I've installed and Uninstalled, changed passwords ect., nothing works. I hope this problem isn't caused by the Pandemic, if it is I'm terribly sorry.
Mylan McLaughlin #3127
Hello. I ordered a ring via Etsy.Order #2316515. I opened a case with Etsy because UPS left my package at my front door of an apartment complex and someone stole it. UPS reps told me that they sent paperwork to be filled out by the seller for a refund and they will pay him, then he can pay me. It was delivered 12-23-21.The seller's inactivity is bad for his business and Etsy's too. I enjoyed buying from Etsy for years now, but will not buy again until this matter is resolved.
DENISE L MORRISON #3249
How long does it take to get something from you guys I ordered it January 24th 2022 and I still have not got it yet it's been 2 weeks how long will much longer will it be