How PissedConsumer Helps Consumers With Their Issues and Concerns

When you're choosing a brand, you're likely looking for quality products, reliable service, and positive customer experiences. You may ask friends for recommendations or turn to online reviews to help you make more informed decisions.

But what happens when things go wrong?

Online review platforms have become a powerful tool that people use to address their consumer issues and seek solutions from companies. That's where review platforms come in. PissedConsumer.com is one such review platform, and it gives you a place to share your story, learn from others' experiences, and bring your concerns to the attention of businesses.

In this article, you’ll learn about our principles and policies, main features, how PissedConsumer assists in consumer issue resolutions, and much more.

What Is PissedConsumer?

PissedConsumer.com is an online review and reputation management platform that bridges the gap between consumers and businesses. It’s a place where people can share their purchase experiences, research companies by reading real consumer feedback, check ratings, and compare insights, while companies can use that feedback to improve processes and increase customer satisfaction.

Launched in 2006, the platform was born from a single unresolved complaint. Its founders wanted to create a space where every consumer could be heard and treated fairly. Today, PissedConsumer hosts over 6.5 million reviews and attracts over 28 million users. You can explore insights on more than 106,000 companies across 160+ categories.

We make it easy for consumers to contact brands directly via details listed on company pages, post reviews to highlight issues, and help inform other shoppers. The platform is built on defending freedom of expression, ensuring every story is heard.

For businesses, PissedConsumer is a vital resource for engaging with customers and uncovering operational gaps. Negative reviews, when addressed constructively, can reveal opportunities to refine products, improve services, and enhance brand trust. Our purpose is simple: connect consumers and companies in ways that lead to transparency, understanding, and better outcomes for everyone.

What is the meaning of PissedConsumer?

PissedConsumer is a collective image of all frustrated customers who have faced consumer issues with brands. The idea to name the online review platform “PissedConsumer” came from its CEO and co-founder, Michael Podolsky, and his business partner. Michael is an original pissed consumer who once had a negative vacation experience. Despite numerous attempts, his issue wasn't resolved by the company. So, he and his business partner decided to create a website where all unsatisfied consumers who feel “pissed” could freely speak up about their concerns, warn others, and draw companies' attention to their issues.

How to Search for Information on PissedConsumer About a Company or a Product

You can use PissedConsumer to research a company, review customer experiences, and make smarter buying decisions. The platform gives you tools to evaluate a brand’s reputation, identify red flags, and even connect with its customer service team if needed.

According to online review statistics, 63.3% of consumers always check online reviews before making a purchase. If you're among those shoppers, PissedConsumer offers a detailed snapshot of each company’s customer satisfaction and service quality.

To get started, just type the company name into the search bar. You’ll be directed to that company’s review page, where you'll find:

• An Overview section with the average star rating, pros and cons, and review breakdown by score
• A quick view of how consumers feel about the company’s services or products
• Access to more than 106,000 reviewed businesses across 160+ categories

Use Q&A and Contact Sections for More Info

If you have specific questions, check the Q&A section, a searchable space where common consumer questions are asked and answered.

In the Contacts section, you'll find key company details, including:

• Available support channels (email, phone, social media)
• Average hold time and customer service ratings
• Tips on what info to prepare before reaching out

Browse Consumer Reviews and Complaints

You can also browse reviews and complaints to learn more about a particular company or product. It is easy to switch between the “Latest”, “Recently Discussed”, and “Resolved” reviews on the platform. This can help you:

• Spot patterns in complaints
• Understand how issues were resolved
• Evaluate how responsive the company is to feedback

Use Categories to Find Trusted Brands

Not sure where to start? Browse by topic or industry category: like household services, electronics, or food. This helps you skip unnecessary searches and quickly compare similar brands based on customer experience.

Track Monthly Consumer Trends

The Consumer Trends feature highlights which brands are generating the most reviews, complaints, or customer calls. It also shows which categories are spiking in activity—so you can stay aware of rising issues across industries.

How PissedConsumer Assists with Consumer Issues 

PissedConsumer.com offers multiple tools to help you address your issues and find solutions. While we don’t directly influence companies, we provide ways for you to speak up, get attention, and resolve your concerns. Among the most popular features are:

• Write reviews: Share your experience to inform others and bring attention to your issue.
• Send a review to the company: Directly send your review to the company’s email for better visibility.
• Call a company: Use our platform to connect with customer service and get your concerns addressed.
• Message to a company: You can raise concerns, ask questions, or follow up on issues through verified company contact details and convenient email tracking.
• Receive updates on consumer alerts: Stay informed with our monthly newsletters featuring top complaints, consumer trends, and helpful tips.
• PissedConsumer Club: An exclusive subscription-based community for consumers who need help with their issue-resolution process with companies. 

Here is the full list of our features you can benefit from on your path to issue resolution. 

Write reviews

PissedConsumer offers an equal platform for everyone to share their thoughts. You can write a review about your experience, whether positive or negative, and have it published for others to see. 

However, we take authenticity seriously and have zero tolerance for fake or spammy reviews. Any dishonest content is strictly prohibited. By submitting a review, you help other consumers make informed decisions and contribute to a more transparent online community.

Our platform has helped hundreds of users resolve their complaints. For example, one frustrated customer managed to resolve their issue with an appointment and inability to contact Sears Home Services after posting their review on PissedConsumer:

I am very pleased that pissedconsumer.com exists, because without you, my only option would've been a legal recourse.

Сommunicate with others via comments to reviews

Reviews are a great starting point for discussion. You can share your experience, ask clarifying questions, and communicate your consumer insights in the comments section below each review on our website. Interacting with others helps you become a part of a robust consumer community and better understand the company and its products and services. 

Send a review to the company

Upon submitting a review, we offer the option to send it to the company's email address. This helps increase the likelihood of your review being noticed and addressed by the company.

Call a company

We provide users with the opportunity to call the company's customer service via our website. You can find contact details in the Contacts tab on a dedicated company page and use the ‘Call customer service’ feature to reach out to their support.

If during the call promises are made, but no solution is found, you can access a transcript of your call. This provides a written record of your conversation, ensuring you have a reliable reference if you need to follow up or clarify any details later. 

The call recording happens only with your consent, and while the transcript service is an additional paid option, it offers valuable peace of mind, ensuring you have an official, reliable reference for any future communications.

Message to a company

PissedConsumer helps consumers reach companies directly, simply, and transparently. You can send messages to raise concerns, ask questions, or follow up on issues, all through verified company contact details, without having to search for information or switch between multiple platforms.

All communications are tracked in real time, so you can see if your email is delivered, opened, or answered. Automatic monitoring captures replies even if sent to multiple recipients, ensuring nothing is missed. Since its launch, thousands of consumers have sent their emails to companies and know that those messages were delivered, with over 30% resulting in responses from companies.

Record a video interview

Want to share your unpleasant experience more dynamically? You may schedule and record a video interview with our host to share your story and voice your concerns publicly. A video interview is a great format to showcase visuals to support your claims, add details, and let more people learn about your issue. All interviews are posted on our YouTube channel, which has more than 3 million views. 

Boost your story via PissedConsumer social media

Exposing your experience on social media platforms like X (formerly Twitter) or Facebook is another effective way to spread your feedback. PissedConsumer has social media coverage across major platforms, such as Facebook, Twitter, Instagram, and TikTok. We can directly tag the brand and share your story with a broader audience. This may help reach the company's customer service representatives and lead to a quicker resolution. 

Receive updates on consumer alerts

We send out a newsletter to all our users every month. In it, we cover trending topics, highlight top customer complaints across industries, and share consumer news and tips to assist you in making informed decisions and staying updated on the latest consumer issues and trends. To receive alerts to your email box, simply subscribe to PissedConsumer notifications.

Take part in consumer surveys

Your voice matters and we’re willing to listen. Therefore, we conduct surveys to inquire about consumers' experiences with companies after calls and emails. Surveys allow us to collect real feedback on customer experiences, identify emerging consumer trends, and even create rankings that make it easier for you to choose the best service company for your needs.

For example, our surveys have helped produce rankings such as the worst and best banks or side-by-side comparisons of eBay and Amazon customer support. By sharing your experience, you not only contribute to these insights but also help other consumers make informed decisions.

Get consumer tips and alerts at the Help Center

We regularly post helpful articles and educational materials on our Help Center. The information is based on official sources and customer experiences described in reviews posted on the platform. Articles are divided into categories and dwell on topics such as consumer rights, consumer issues, how to avoid scams and many others.

Join PissedConsumer Club

PissedConsumer Club is an exclusive, subscription-based community for consumers who need help with their issue-resolution process with companies. Established in 2024, the Club offers a space where members can access valuable resources, collaborate with others, and leverage collective consumer power. When you're feeling stuck, ignored, or simply need to delegate the resolution of your issue to save time, we're here to provide the support and guidance you need.

As a member, you'll gain access to personalized assistance from consumer experts, including in-depth analysis of your situation, tailored strategies, and actionable steps to resolve your issue. Club members can seek answers to their questions, request help when communicating with brands, learn what steps to take to address problems, and receive expert advice. Through this support, PissedConsumer Club transforms your frustration into a clear path toward being heard.

Curious how it works in practice? Read resolved cases to see how PissedConsumer Club helps members successfully navigate their consumer issues.

Amplify your voice with PissedConsumer Store

Your voice is stronger when people can see it. That’s the idea behind the PissedConsumer Store, our online merch shop for consumers who want to speak up in style. We offer a range of t-shirts, hoodies, mugs, tote bags, and posters that transform your feedback into something visible and impactful. It’s a way to carry your opinion into everyday life and inspire change.

You can choose from bold, ready-made designs or personalize your own message to match your experience. Every item is designed to make a statement, encouraging better service from companies, starting meaningful conversations about customer experiences, and supporting local efforts to protect consumer rights.

How Your Online Review Helps You Speak Up

Writing an online review empowers you to share your opinion and customer experience, and advocate for business accountability. It's within your power to help potential buyers become smart customers and make informed decisions. By expressing your praises or concerns, you boost a transparent market environment. 

So, next time you have a fantastic or distressing experience, remember the impact your review may have on the brand and consumers like you, and don't be afraid to speak up!