Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 12.2K

Instagram rating* – 1.9⭐⭐

Instagram claimed losses – $10.6M

Successful calls – 34%/110K

Resolved issues – 133

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including PissedConsumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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MUHAMMED DINSHAD V #10323
Hello team InstagramI deleted my Instagram account because I wanted to take a break from it. Since there was no option available to temporarily deactivate my Instagram account I deleted it so that I could log time . But accidentally I forgot to do so and now my account is permanently gone. So can you please help me recover my accountUsername: team_.royals
Anchal Bhagat #10890
Hi dearMy account has hacked please login my account as soon as please
Lima #11537
About 4 years ago, I lost my 4 accounts passwords. I want to delete them all but I can’t seem to know the passwords or know the emails that r accessed to those instagram accounts. If you can please delete those accounts for me? Would be great!!!
Rosa Young #11710
My Instagram has been hacked since 13th Sep. 2023. My email address has been changed and I am unable to recover through the methods mentioned by Insta with all mu best, and I reported to Insta, but still no answer yet. nothing to do anything.The hacker, also started their business using my account name, pretending to be me and messaging all my friends, with fishing advertise 'I made £5338 selling my arts through the fidelity NFTs Collections platform...'pls help!!
anonymous 200 #12196
Service is abysmal, basically if you have any issue that isn’t covered on the help page, you are screwed.The scan your face thingy is terrible as well, and may or may not work even if you do have pictures of yourself
Magda #12221
I think this is one of the most significant information for me.And i'm glad reading your article.
haniyeh #12513
Hello,Good time.I am the admin of the page.Unfortunately, I don't have a screenshot of the security code or authentication app, but the SIM card and email are still active, and I receive emails.Although I was able to change the password again, I still don't have access.I appreciate your assistance in regaining access to the page.
Shiva halanuru #13103
Hello team I don't know why it's locked it's my own account I have tried too many Times but it not work to login via email and phone number or username She didn't get that so I am very depressed and disappointed please help me with this problem quickly and too early I didn't lost my friends and my account how many times I have reported to your team he didn't take any action for my problem this is not good okay I am not satisfied this meta service and Instagram group you have to take action about my account get back very soon as soon as possible
Terrell Lavonda Williams #13194
I tried the in app help and it doesn't provide help. It only logs me in the Instagram account that I didn't need to be logged into and not the one that got hacked. And the same goes for Facebook. Please help
Gulabsha #13295
My account someone is haqed
Ortez Cheatham #13450
My account has been hacked completely compromise and I know it’s my fault it’s completely my fault because I gave the hacker. Simply my email address I was trick of putting my email address for an approval down cash app scamming that’s how there spreading from account to account I was a victim here completely targeted, he use my nephew moms account was hacked and she had two accounts because of this, I’m been trying to find a instagram call number so I can talk to a representative because I don’t need my account to be make false information about me , I’m a the victim here and I can’t get any help from Instagram support ?