Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 12.2K

Instagram rating* – 1.9⭐⭐

Instagram claimed losses – $10.6M

Successful calls – 34%/110K

Resolved issues – 133

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including PissedConsumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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KJames #14183
There has been a man sexually harassing my husband and I for years on instagram asking for explicit photos. When I block and report him, he just makes a new profile. It's been a revolving circle of this for years. How do I go about contacting instagram about this user? The reports apparently don't work and I need to talk to a support line. The fact that there is no chat support is beyond baffling to me.
Danae #14245
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Anonymous #14300
I was spammed with likes by my friends and i spammed them with likes for fun, but suddenly my acc got compromised and kept telling me to change my password in which i forgot my password. I tried pressing the “forgotten password?” option but it wont work and kept putting me back into the “Change password” page and i cant log out of it and the only thing i see is just the “change your password” like dude i contact my friends through instagram daily and now suddenly instagram put me in this situation. So how do i even get back in to my acc or just abandon it when i cant even log out or i forgot my password. I tried all my passwords that i used but they all didnt work...This is already my second account already as my old one was banned for no reason.
Germaine LaPorte #14320
I am locked out of Instagram for absolutely no reasonMy account status states all is well so why can’t I comment on anything?
Chetan Dusane #14366
2 days ago, My account got disabled automatically, and its not been working since last 3 days. I tried to recover my account but nothing happened and issue is not resolving. I had contacted the instagram support but no one answered or replied. This is pathetic that a complaint is being raised and still the issue is not solved.I request you kindly help me in getting in my account back.
Maruf Amini #14515
Please help m
Hashibul islam #14949
Try again later problem solvedPlease sir
Fariha #14585
I'm having trouble logging in for community guidelines as I used a third-party app and my account was suspended. They asked me for face verification, which I did, and later they said they'll let me know in 48 hours. It's been more than 12 hours, but I'm very anxious. How can I contact and tell them it won't happen again so they don't disable my account? When I used the third party app to keep track of following followers and stuff, it wasn't harming anyone. What do I do now? It's very important to me, and I can't explain how much
Pooja #14586
I didn't able to open my account
DHINESHKUMAR #14686
My Instagram account hacked pls help me
Adithya Manohar #14707
My name is Adithya Manohar .I have been using Instagram since 2018 .I am facing serious issue kindly help me out .My account has been used by someone else who change my password and email linked to it.i have my photos in it and with my account they are doing false promotion for money .they have also hacked my account.they 1st say to advertise some product and they say they will give money .and they hacked my account.Kindly help they also changed my older user ID to new username kindly help me to recover my account.becoz I'm not able to recover it as vedio selfie option is not available and showing in my phone .I also tried from other phone also.Kindly help humble request.Please do the needful as soon as possible
Brittnee #14816
I have tryed to get my instagram back for days now username Lilbaby405 asking for help they have it in their computer where I've called and I've never hear back from anyone my instagram was deleted
Sheniyah #14879
I tried logging back into my account & I have failed logging back in. Help me I need to reset password but it won’t let me
Hashibul islam #14948
Try again later problem solved
Suraj Rawat #14961
My ID has been hacked and my email and phone have also been changed.
Arshad arshu kl13 #14992
I want to infrom you that i have violation of partner monitization policy communication guidelines violation which was done by mistake. In future i will not do the same please resolve my problem as i m usable to monitize my earn tools and many more features. I hope u will reply me with positive answers please instagram team Thank you.
Abe #15220
Very energetic post, I loved that a lot.
Denny #15254
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