Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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rishabhthakur #5584
My account is not working my Instagram account blocked please unblock
Sharmin akter #5585
My Instagram account has been suspended.. and I don’t know why.. I haven’t post something which is against the rules and policies of Instagram.. i want my old account back please
Husnain_mirza_offical #5586
information:-Dear InstagramMy account has been disabled a few days ago in Instagram.I do not know how and why my account was disabled.I want to tell you that there is no mistake in this, I have a lote of feelling associated with my account. I have been using this account for many years. Please instagram give me my account back. I assureyou that I will not make any such mistake in the future which violates the rule of Instagram.My instagram account details:-Instagram detailsName :- Husnain MirzaUser name :- Husnain_mirza_officalLink Email address :- {{{Redacted}}}Link Mobile Number:{{{Redacted}}}
Vicky #5614
Like others, my IG account was hacked and now matter what I try, I cannot get back in to delete my account. Thanks for absolutely NO help, Instagram….I’m done with that app
Priyanka Thakur #5619
Please start my Instagram account.my account doing start only white screen
Kalyanikiranmayi #5784
My account has been hacked please help me
Ayesha Jabbar #5789
My Instagram story and reels not post.When I post story it can't upload completely
Rasmus Lorentzen #5843
i have a post that i boosted i cant delete the boost even though its done i tried to go through the adtools to delete but still couldnt i really want that post gone
Sara #5853
People can't see my profile because it says you have to be 18 or over. How do i change it?
Meshacrkevan #5884
I have lost my account someone took it and changed the password
Pissed Momma #5937
My 16 yr olds account has been hacked and email and phone number have been changed and we cannot get any assistance to get back in and secure the account.
y1.alii #5943
Hey I have been banned on instagram for some strange reason without breaking your community rules. Has the works committed something or posted something inappropriate. it is probably someone who wants to joke with me and exposes me to it. can you please give me an explanation why this has hit me and got restricted? SincerelyYiehea Ali (y1.alii]
Irishka #5958
Hi , i have trouble accessing my account . I have not violated any regulations. I’ve been using my accounts as usual , and this morning i had trouble logging in , the following images appear on my screen . I’m a hundred percent positive that I haven’t violated any of the guidelines and don’t even know if account has been deactivated or if it’s just a lag . I don’t have similar problems on my other accounts , just @irinkaa.e . It also says to enter some 6-digit code that was sent on my phone number but i received it late so it was already expired. I hope this problem will be fixed soon .
criss #5995
My account was hacked. Specifically my chrysthynyka_015@yahoo.com email was replaced by companygiveawayfx450@gmail.com. Please I want to recover my account!! Thanks!!!
chanchal joy #6041
my instagram account has been suspended. i havnt done anything wrong. kindly give back my account.user name: Chanchal_joy
Kavya sri #6043
My account is been hacked im nt able to recover pls do see it they're using my post inappropriate nd using my account wrong way
Ankit Yadav #6077
My Instagram account has been suspended.. and I don’t know why.. I haven’t post something which is against the rules and policies of Instagram.. i want my old account back pleaseMy account (Yadavankit2692)
Terrence Stennis #6092
My account Instagram has been hacked and totally taken over by an imposter who posting bitcoin info and trying to get my family and friends to send money! Please assist
Nikita Soldatov j #6100
Hello,I seem to have an issue with logging into my Instagram account, the problem is, is that I have been randomly blocked from my account due to security issues and I wish to log back in. However there is my old telephone number that I don’t use anymore and I am unable to change this number to the current one I have now. Changing this number would allow me to regain access to my account but there is simply no option to change said number. I have tried all technical support hotlines but I can’t seem to get any where further with resolving my situation, could you please help me in solving this problem?My Instagram is @nikita.2.3
Brandon #6111
I have a account with yall and my was hackShe changed my email and password plus more