Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Damian

Vyshak #6127
Dear teamI'm not able login in Instagram getting error like "Sorry, there was a problem with your request."Kindly help me resolve this problem.Please help us .....
Tina #6506
Dear team I'm not able login in Instagram getting error like "Sorry, there was a problem with your request."Kindly help me resolve this problem.
Samone Scott #6135
My account has been hacked and it’s ridiculous that I’m unable to get in contact with an actual person! All of the guidelines/Help Center request mainly require you to be LOGGED IN to report most issues. I have a very important account for music and I need it back ASAP. Please email me.
Rushna Begum #6169
My account has been hacked and it has my personal and kids pictures. I really need to my account back.
Alina Gabriela Taca #6172
Mein Facebook und Instagram wurden gehackt da ich bei beiden Konto e Mail und Telefonnummer gegeben habe wurde natürlich beides geändert und ich komme nicht mehr rein bitte ich brauche eure Hilfe
Tyler Mayeran #6220
I tried deleting 3 seperate accounts that i had for myself and it ened up deleting two of them that i originally created and now i can't get them back so i might stop using instagram entierly
Vinod kumar #6237
Hello i have complaint on intragram hlep centre that one fake account of my daughter using his photo created in instrgram. I have fill online form two time but not the account is closed yet by instrgram and nor any reply received from instragram help centre.the detail of fake account given belowYashika_naryal_queenSo I requested again please close and disable this account permanently.If you need any more information the u please call me on my number +91-7834015152
NATHANKELLY #6271
I screwed up my Instagram again
Shabanashaik #6275
My account has been hacked its is ridiculous that I am unable to get in contact with an actual person! Kindly help me ASAP
Kabita Rana #6354
I want to access to my old Instagram Id.
Angela #6355
My teenage daughters account was hacked. They set up two factor authentication so she can't even reset the password. We have tried contacting instagram...even did the facial video to substantiate it was her however the bot denied her. The hackers are asking for $500 to release the account. Ridiculous that there's no way to contact a live person for instagram. She's disappointed that she no longer has access to her account.
Mary Curiel #6393
My account was hacked, I’m unable to login, all my information was changed! I reported it as impersonation, Instagram responded to just block the account!! Seriously?? Those are my personal family pictures! There is no customer service at all!!! I’m so upset right now!! I don’t know what other steps to take!!!!
micah myricks #6399
My account was disabled for no reason, saying I crossed community guidelines. When the story I posted on instagram didn’t cross anything because nothing inappropriate was posted. I would like my account back, was unfairly taken away from me.
Shazia #6442
Hi Micah, did you get your account back? The same thing has happened to me and it's been nearly a month since they deactivated by account, I've completed the online forms and sent my ID but still no response.
Meghan Steinberg #6403
I need to rest my password, but i do not remember my current password. My account has been logged in under numerous devices and i need to change my password, but all you do is sent me a link to log back in but i need to rest my password.
Tyler Edwards #6425
My account got deleted i didn’t do anything wrong
Richmon #6427
Account has been suspended without permission I need it
Rajeesh #6435
My insta account is blocked someone how can restoration
Chantrese Lanye #6520
My account was hacked