Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 12.2K

Instagram rating* – 1.9⭐⭐

Instagram claimed losses – $10.6M

Successful calls – 34%/110K

Resolved issues – 133

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including PissedConsumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Mariam #15798
My account got disabled but i cant make a new account with the same email. someone help.
Prabin pradeepan #15800
Kindly please recover my Instagram account @prabin_pradeepanThere have an import Contact also my friends and family connected to Instagram also my Facebook account link with Instagram now it’s not working please kindly recovered it making new account it’s difficult to find my friends circle
Anonymous #15877
Hello I Think my account has been hacked, cant you help me? Pleasee
Sam McClelland #15950
I cant not following miley cyrus
Makavana dhaval #15975
My account is. Mr__hd__20. But I have no two factors codes and I will not identify my account...
Drmohan yadav #16038
Hello Instagram team My Instagram account was disabled and I didn't know about your community guidelines so please recover my account Username drmohan_yadav2My
ALYA SABITHA NOERSAL #16272
I have submitted an appeal to restore or reactivate my disabled Instagram account. If there is an error in the Instagram post that I have uploaded, please let me know. I will delete the Instagram post, I apologize if there are errors in my Instagram post. Previously, please give a warning or notification if there are errors in my post so that I can revise or delete the post. Please sincerely reactivate my Instagram so that I can correct the error. For future learning, I will be more careful and will not post anything that violates it. With an apology and request that the Instagram username @alsaanrsl be reactivated. The reason I filed this appeal is because I am very sure and believe that my Instagram account is the most important thing for me. My Instagram account always posts positive and normal things or activities without committing any violations, even if there are any I will fix it and won't repeat it. I am making this appeal so that Instagram can truly identify it. I ask to reactivate and restore my Instagram account. I am waiting for further information or action. I ask Instagram to immediately help resolve this, because my Instagram account is very important to me as a personal account and I as a content creator will be more careful. in the future. I really ask Instagram for help, thank you very much if you want to help and reactivate my account. Thank You
Apsara #16293
Hello Namaste .I am Apsara. I am a digital creator on Instagram. Last week on Monday night my Instagram account got flagged by Instagram. I did not know that my account got flagged until when I went to follow an account and I saw a pending request. I was shocked because my account is real not fake or spam. So why did I get a pending request while following the public account? Not only that 3 of my best friends got unfollowed. I did not unfollow them and also they did not remove me from their followers list it happened itself. When I clicked on the following button it says pending request. Also, some other accounts that I am following got unfollowed itself. I reported this problem to Instagram 3 times and also send 2 emails but no one replied. Please if you have any solutions please let me know. Cause I want to use my Instagram account as usual without any pending request problem and follow my best friends accounts also the other accounts which got unfollowed itself. Moreover, so that I can follow the accounts I want to follow without any pending request problem. My account is totally real account. I hope you understand this issue. Also please tell me how to un flag my Instagram account as you know it got flagged by Instagram. Please help me solve this issue within today. Please reply to me within today.Thank you.
Mary Kaklaman #16306
Can you please help me recover the password of my account?When I do the steps and I get a link it leads to another account and not mine!
Nathan #16321
My instagram won't let me reset password so I've had to make a new one and lost all my followers but the account is still there when I search it ?
Salma Mahmood #16324
Hi my name is Salma , I was following people back and I think they blocked me so I can’t follow people back is there a way where we can fix that
Anonymous #16348
My account is KassvsDaWrld and I got banned for no reason but if it was for a reason I didn’t know I just want my account back because all I did was post a song on my story and got banned
Brendon Mengil #16371
My instagram account was hacked and my email was changed and don't have assess to my phone number on my instagram account
shauna #16401
my account has been hacked. it holds images of my children on it, i would like this account back and in my name or ill have no choice but to report it to the police for them holding children images without consent.Meta seems to be one of the easiest apps to hack into these days, sort it out
Jordan louise #16403
I submitted an appeal and still haven’t heard back from them and this has been 5 days now I’m not impressed
SHARAF #16415
Please help me out my account was permanently from Instagram
Anonymous #16424
I just got hacked on Instagram and I can’t get back into my old account.
Hannah dustagheer #16505
Hello I cannot access my account at all. I can't even go onto my log in page to cont at Instagram.
Hannah #16522
Instagram have disabled my account after it was hacked last week.I have all sentimental pictures on there from my brother who has passed away.Please can someone help me retrieve my instagram asap.
Amanda Lampkin #16576
My son is being bullyed, humiliated and lyed about from an instergram user and i need something done about this this is the persons accounts name dadbratttkeelah