Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 12.2K

Instagram rating* – 1.9⭐⭐

Instagram claimed losses – $10.6M

Successful calls – 34%/110K

Resolved issues – 133

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including PissedConsumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Araceli Ayala

Rajdeep Shrestha #16578
Sir my personal facebook account which is link with Instagram account which is suspended since 14days without any reason sir i dont post any illlegal activities in my account and also u assure you i follow all the community guideline sir i used my real name date of birth an pics sir this is my personal faceboo account some one reported my facebook account without any reason. Sir i stored my personal data in my facebook account i cant login my account so sir i humbly request you pleases recover my account also i have submitted all the details attached.I hoped earlier as soon as possible open link which help me open my account. ThanksName Rajdeep Shrestha
INFLUENCER #16590
I find difficulty loging in to Instagram l need support
Zara #16593
I think my account was hacked reply
Sahar #16628
Hi my instagram is hacked. My friends and families are getting messages. I can’t change my password. What should I do ?
Jeevana_radhya #16634
Am unable to login my account
Christian Davis Jr #16676
My Instagram got hacked and disabled a week ago I just want it back I followed all the steps to get it back did hella appeal and had no luck to so so to a real person or get my account back I need help please
zen #16751
my account got banned for nonsense i wasnt even aware of. they said i was posting bad things but im a child of God, i do not post guns or drugs or anything. i hate instagram i need this fixed ASAP
Anonymous #16782
I'm trying to access my Instagram and Facebook account I have my ID it will not let me access I have pictures of different people in my accounts. I sent multiple emails to Facebook and Instagram support and Security
DawnWilson #16783
I can't access my Instagram account Facebook account I sent multiple emails to support and Security team. I have screenshots of different people in my accounts. I can and have provided ID selfie no response. I want to access my accounts
Louis #16831
Your Instagram site is dysfunctional.
xx_local_boi_xx #16899
My account password change email change plzzzz
Ahmed Elsaeed #16940
I would like to raise a report for account that spreads violence and hate against some people and making them feel unsafe. you must suspend his account immediatelyMany thanks
Isaiah valenci #16941
I am trying to push forgot password but all it says is something went wrong and I can’t do it
Seyed Ali Moosavi #17003
Hi, I am writing to request a review of my account suspension. My Instagram ID is ***, and my account has been suspended for the past four days without any clear reason. I believe this may be due to an error in the automated review process. The accuracy of the AI systems used for account moderation seems to be quite low, and I kindly ask that you reconsider my appeal.I appreciate the importance of maintaining community standards, but I am confident that my account adheres to these guidelines. As a loyal user, I value the platform and would like to access my account again as soon as possible.Please let me know if you need any further information to assist in the review of my case.
matt #17021
instagram is a joke. keep suspending account for no reason. the appeal process reacivates then 24hrs late suspended again without even using the account! cant contact anyone, absolute disgrace!!
Ashley Marshall #17028
Hi! My instagram was bannend and blaklisted for impersontion. I have never impersonated anyone in ny life. Is ther anyone who can help be get my account back?
Francis ssemujju #17057
I have made an appeal butwhat's discouraging even my original national identity card has been rejected, submitted my driving license but it was rejected, what hurts even the most because I liked my account to Facebook, even Facebook has shut down my Facebook account until I fix my account with Instagram then I can use Facebook again, I kindly need your assistance review my posts and tell me where I went wrong