Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

  • how to contact instagram
  • Instagram complaints
  • Instagram customer service
  • instagram customer service chat
  • instagram customer service email
  • Instagram customer service phone number
  • Instagram reviews
  • Instagram support phone number

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Jason Mcpartland

Erika #2149
This is happening to everyone all over the world in Instagram will not reply to any message sent to support when you call there support or customer service line it says basically they can't do anything over the phone just send a correspondence or a message you do that you hear nothing same thing happened to me and they are continuing to post on my accounts which is absolutely disgusting and invasion of privacy I've had no help and this has been going on about 3 weeks now as they and set and tanked all of everyone's followers and users this needs to get handled and ASAP I don't understand what is the problem they can tell you when you posted something inappropriate but they can't tell you when somebody has hacked the same account with the same email and the same phone number over 5,000 10,000 20,000 times
solfrid borge #2152
Hei har en konto hos dere som heter blingsogbollerDenne kontoen er i dagadministrert av Anne Szulc-simonsen.Hun skal slutte i selskapet og prøver da og overføre administrasjonsretten til meg. Hun har glemt passord og kommer derfor ikke inn for å endre. Kan dere hjelpe oss med dette ?
Indian Pharma Students #2154
Stranger change my contact information and Change my account password now . He/ she misuse my account please help me to get back my page. There are 18.2 k followers please help instagram.
Aris #2158
I turned off the Instagram temporarily, when I wanted to log in, so I made a mistake a couple of times, and then it just came out, please try again a few minutes later. I saw from the information that I got a block that lasts 24-48 hours. It's been 72 hours and I still can't log in. I want my instagram back because it is very important to me and for work because I am an actor. Please help me. My instagram name was aris__t__
John snoods #2159
My account has been hacked and even the retrieval process isn’t working as they have changed the email and phone number the account name is now scarletfija
himanshi #2164
Hello,My account has been compromised, neigher i followed or unfollowed many people, I post within 6-8 months, my account is also private! Please reactive soon !
Brooke Edwards #2171
Someone hacked my account. Need help thank u
Angel #2172
My account is no longer refreshing my feed, I have internet and wifi. There's no reason for this to be happening whe I was on there yesterday... I need my issue resolved as I use insta for work.
Kristal quiroz #2175
Hi my name on instagram is kristal quiroz I was reported for no reason I didn’t do anything I want my instagram back plz bc this is crazy I had all my daughters photos on there so plz help me
Param_kumar_01p #2181
Hello insta teem please open my account
Carlos Ramos #2189
Someone hacked my InstagramFrom an android phone Dallas Texas And I would like to closed that account because they even change my profile name and have all my photos With my daughter and my family
banoo #2190
Hello Instagram I had this page for many years and with out reasons and you didn’t send me even email to say why you close my page with 127k I am living in Switzerland since many years and I am very correct please help me to return my page I am 71 years old and this page is my only hope in life please help me to have back my account thank you
Brooke Woodruff #2196
I got hacked and now have no way to sort the issue out nor get access to my own account
Mayur #2201
I thinking my Instagram account has been hacked
Khiara linsday #2202
My account has been hacked please help
Kwincy Wilkerson #2211
I got hacked and they are posting on my Instagram account
Paula Reber #2216
Need to speak to someone. My account says I am not old enough and does not take my password
Kate #2236
Instagram deleted my personal account by mistake. I haven’t violated any guidelines and it just suddenly disappeared. When I try to log in it says user name not found. I’m desperately trying to retrieve it as it’s full of memories of my family.
Majed #2349
your account wasn't deleted by mistake it was hacked and deleted like mine
Joe Lester #2259
I have an account , it's saying I gave my password out and I did not. Can I get help changing it?I have account joe92 and can't get into it either and I had it since 2010
Salimjorianofficial #2260
Dear sir/ ma'amIm not receiving the 6 digit Enter Login Code to my number so please kindly report this Please do fix this problem as soon as possible its my humble request due to it's my personal account which i can never give up nor leave it this easy so please help me coming out from this problem.Thank you.User Name: salimjorianofficialAccount Link: https://www.instagram.com/salimjorianofficial/