Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Jessica Khoh #2272
My account was hacked and taken over someone is on my account changing my info and going through all my business and I can't reach anyone to help me recover my account what a load of crap
Nakiema Robertson #2294
Hi Instagram, someone changed my username, email and phone number of my instagram account and I don't have a security code and I can't log onto my account. I've had this account for 5 or more years now and I really need help with getting it back. Yea I've used the help center set if instructions but nothing works at all. And every time I am doing the face verification it always says that the app has stopped working
Pukhrem Papil Singh #2317
My account was deleted by Instagram by mistake, haven't violated any guidelines and it just suddenly disappeared. When I tried to log in it says username not found . I am sad for this incident as it has my memories .. Please help retrieve my account
prachi jani #2319
my id was hacked and hacker is harrasing me and using my pictures in my account so plzz help so that i can get my account back @ziddi_bachi_331.
kiki #2326
Someone hacked my account and I can’t access my account anymore…. Why is it taking so long for customer service to solve these issues?…. Please email back ! I really would like to have my account deleted for good help me permanently delete my account i no longer want i pray that someone can can delete my account the account name is now 22ll._pytmixedchanel_
Amber Augustine #2330
My account got hacked on October 16th of 2021. I filled out reports I’ve sent emailsNo response. These people changed my email phone associated with my account and the username as well. It is now Alexandra_fx_x the account has been reported over and over. They used my account to scam my followers for money as well as accounts. Why is Instagram not responding to me!!!! Please help I’ve had my account for over a decade. I have so many memories. I lost my oldest son in June and I want to have my account back. I have so many story memories of him as well! Please help
Danielle g #2335
I had my account hacked. All my information is being shared with other people. PHOTOS OF MY CHILDREN are being viewed and shared. This is absolutely unacceptable. I am completely locked out. I can't access my own family memories but strangers can!! And they are asking everyone on my friends list for money. One even said that they were threatened!! This is ridiculous. I desperately need to regain control. I did everything that was listed in the help center. It doesn't help.
Amy #2506
I'm having exactly the same issue they have posted pics if my kids I don't know how and keep sharing photos and messaging people on there trying to scam them it's making me ill
Kiera Ramos #2532
I too am having the same issue and the person who stole my account is asking for money for me to get it back. I have kids and my personal photos on there. This world is sick
amiih_chintiia13 #2347
Akun istragam saya di hack orang bagaimana cara mengembalikan akun istragam
Kortney_kenn #2367
I been hacked they demanding money for get my acc back please help
Ronda23 #2369
My Instagram is not working for me and can you help me and what should I do and can you tell me what happened to my Instagram
Mithun #2370
my Facebook account was disabled because os this account bgmimf4050 this is not my accountpls check it i don't know who account is this pls check it and give the permission to open my Facebook account
Jaspreet kaur #2375
I can't open my Instagram appOn tapping it automatically stops and notification appears that Instagram is experiencing crashes please contact instagr customer service
Michelle Arevalo #2395
I can’t seem to log back in to my account!It’s so sad because it’s also my business writing account! Please help me get it back!
Linda #2404
Hello Instagram I was reaching out to y’all about someone is personating me on the internet. I send in my ID information to y’all haven’t heard from y’all at all since Tuesday this is scarring me I don’t know what to do.
Rose #2405
My instagram has been hack my account was calledHow do I get my account back they took over my account by putting there email in help me get it back please
Subhra Bhattacharya #2426
My Instagram is crash the page is not open please help
Trinity #2427
I can't log back into my account all my information is on my other phone that I lost
Mansouri sohaib #2433
Hello Instagram deleted my personal account by mistake. I haven’t violated any guidelines and it just suddenly disappeared. When I try to log in it says user name not found. I’m desperately trying to retrieve it as it’s full of memories of my family.M'y compte is " @youcef___belaili ""
Adrian mendez #2514
Hey I’m having the same issue I wonder if it’s going around cause this is ridiculous
Gloria Akinbobola #2441
HiI want to know if I can still log into my account with my number because I am concern that something may happen to my account.
MICHAEL CHEARS #2463
My account too_kool_mike someone is using my account