For many consumers, the experience a company provides is just as important as the products or services it sells. That’s why being able to contact companies directly is one of the most important PissedConsumer features. Not only can consumers visit the review platform to write effective customer reviews, but they can also reach out directly to companies through it to resolve the issues that caused the frustration in the first place.
Companies welcome feedback from customers because 77% of business leaders know consumer resolution is an essential part of a healthy business. PissedConsumer features allow consumers and businesses to interact to resolve consumer complaints through reviews, phone calls, emails, and more. Here’s how it works.
Key Insights
- Customers can contact a company through email, phone, or by leaving reviews.
- PissedConsumer tracks and supports successful customer-company interactions through the platform.
- PissedConsumer accumulates hard-to-find contact information for some companies, including phone numbers.
6 Simple Steps to Contact a Company via PissedConsumer
It’s very straightforward to reach a company via PissedConsumer. Our platform makes it easy to find the right company via the search tool and then reach out in several ways.
Find a company you need to contact
Your first step to resolving an issue is to find company contact details. You can start this process by typing the company name directly into the search bar at the top of the PissedConsumer website.
You might also click on the Companies menu and then filter through the various categories to find the right company to contact.
Once you’ve found the right company name, confirm you’re looking at the right page by clicking on the About button.This will give you information about this company.
Call customer service
Once you’ve confirmed your company, it’s time to call customer service via PissedConsumer. This process is simple. On the company’s page, click on Contacts and use the phone number to call the company directly through the website.
Email to the company
Another option to establish contact with a company is to email a company through PissedConsumer.com. If your phone call was unsuccessful or you prefer to communicate in writing, you can ask a question or seek support by locating the customer service email address on the Contacts page as well.
To send a quick email for customer support, click on Send Message, and choose the appropriate email address (if more than one was listed). A form will appear to help you craft your email to the company. Complete the boxes on the form, and your email will be sent through the PissedConsumer platform.
For best results using email, be sure to include relevant information like the complaint, date, time, location, and any information you have about employee names or descriptions. And leave appropriate contact information for feedback. The company can’t reply if you don’t include an email you check regularly or a phone you monitor.
However, the PissedConsumer tracking feature helps users to track the progress of their messages through four key stages: Created, Sent, Delivered, and Opened. You can closely monitor each step, and find updates both in the user’s account and via email notifications sent by the review platform.
Once the letter has been opened, we get back to a consumer to find out how the situation was resolved. If a company ignores a letter, further actions are suggested.
Send a review to the company
Regardless of other means of contact, it is a good idea to submit a review. When you write a review on PissedConsumer, not only can the company contact you about your experience,but you can also communicate with others who may have had similar experiences.
Companies often monitor reviews to maintain a good public reputation and may contact you directly to resolve issues. After this, you can update your review to reflect the outcome, helping guide others in their interactions with the company.
The Shein customer left a review #5992879 on PissedConsumer stating they had been “waiting for [their ] order forever” and then learned that the delivery company Shein used “didn’t even try” to find their home and “decided to send [their package] back.”
Shein replied on the same day by leaving a response encouraging the customer to contact Shein customer service directly and provided two options for contact. The response included details about how to bypass potential issues with the service and “submit a ticket to get manual service.” Ultimately the issue was resolved.
Pro Tips to Contact a Company via PissedConsumer
For the best results contacting a company through PissedConsumer, consider the following tips:
- Provide all relevant details in your first communication with the company. Include order numbers, dates, times, names, and details initially to avoid time-consuming back-and-forth.
- Include images if you have them. There is an opportunity to upload images through PissedConsumer when you leave a review. Images help reinforce your concern by showing the situation.
- Use multiple options for communication. PissedConsumer allows you to call, email, and leave reviews through the website. Why not use every option to encourage a timely response?
- Be solution oriented. While it’s tempting to rant in a review or phone call or email through PissedConsumer, focus instead on finding solutions to your problem. Tell the company what you think is the solution to your problem.
89% of customers shared that negative reviews influence their purchasing decisions. Companies know this, and smart businesses tailor their response accordingly. It’s easy to reach a company via PissedConsumer.com, so why not get started and write a review?
Legal disclaimers:
- While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
- All or some image copyright belongs to the original owner(s). No copyright infringement intended.
