How to Reach ADT Customer Service? ADT Consumer Questions Answered

Home security is popular for a good reason – you want to protect what’s yours. But how do you know which home security system to trust with your protection? You want a company that is dependable, offers extensive coverage, advanced technology, and exceptional customer service to resolve possible consumer issues.

If you regard a security system from ADT, we have prepared answers to the most common questions regarding this home security provider and ways to reach its customer support.

Number of ADT reviews – 1.8K

ADT rating* – 1.5 ⭐⭐

Claimed losses – $1.4M

Number of successful calls – 10%/1.1K

Resolved issues – 28

Key Insights

• There are more than 39 million household alarm systems in the United States, and more than 13 million homes will install a system in the coming year.
• The сompany provides various ways to reach ADT customer service, including phone numbers, social media, and Help pages. 
• You can contact a local ADT support center through the official website's local resources page. Select your state and area to find the local contacts, address, and phone number.

What is ADT?

ADT is a home and small business security company. It installs alarm systems that alert home and business owners to dangers from fire and break-ins. The home security company also monitors the installed systems to respond to alarms and communicate with property owners about potential danger. 

Is ADT Customer Service Good?

If you have a question or concern, you want to reach ADT customer service without issues. So is ADT customer support good about replying to customer concerns?

We turned to the many ADT reviews on our website and across the internet to see what real customers had to say. We read reviews and ADT complaints to find out information from those who have worked with the company – or tried to – and shared their own experiences.

ADT currently has a 1.5-star rating out of possible 5 stars on PissedConsumer. According to ADT reviews, 29% of customers would recommend the company to a friend. 

More than 1,100 customers have called ADT customer service through the PissedConsumer platform, but only 10% of the issues were resolved. On average, customers spend under 9 minutes on the phone with ADT support discussing payments, charges, requests for information, and activation or cancellation of services. 

Many consumer issues mentioned in the reviews about the company include the cancellation or exchange policy and requests for refunds. While some customers praise the mobile apps for the company, others are frustrated by the customer service department and claim there are misleading representatives. Others try to figure out, “How do I contact ADT customer service?”

In fact, customer service responsiveness seems to be an issue for many customers. In various reviews across multiple sites, there is concern about trying to get an adequate response from ADT headquarters. This frustration with ADT contact appears in multiple reviews across PissedConsumer, including a video review. In his video, an angry ADT customer explains how he set up a system that never seemed to work correctly.

Another customer attempted to contact ADT about their alarm system “has been going off intermittently for weeks now.” After spending “well over 4 hours on the phone with them,” the customer was informed that they would have to wait more than a week “with the alarm going off randomly during the night.” The frustrated customer claims:

This company is a disgrace. Come to find out so many other customers are having the same issue per the last ADT agent I spoke to. What are we all actually paying for?

How to Contact ADT Customer Service by Phone?

Asking the question: How do I contact ADT customer service? The ADT phone number is displayed on the company’s website: 888-678-7024. That number is advertised as the proper ADT phone number to call if you’re looking for a free quote. If you’re trying to reach ADT customer service, you can always start with that phone number and request customer service. However, there may be other ways to contact support other than through the sales department.

According to the customer service pages, ADT contact personnel are available around the clock. ADT customer service hours never end, according to the 24/7 advertisement on the support pages at www.adt.com. The ADT customer service phone number is 800-716-3640.Source: ADT Help

As a response to questions about consumer issues on the Support pages, customers may find another number. The ADT help number is 1-800-ADT-ASAP.

Among the ADT reviews, one customer shared that ADT representatives “never answer the phone.” They complained that when they contacted ADT support, there was “no response for 5 days.” Finally, the customer wrote:

I am now at two and a half weeks with no help to be had and another sensor fell off with no hope of any help.

Can I Contact ADT Customer Service via Social Networks?

The company website does advertise multiple ways to reach ADT customer service through social media. In fact, ADT support monitors reviews platforms like PissedConsumer and replies to negative reviews to try and help customers resolve their issues and concerns.

In ADT review #2192377, one customer explained that after twenty good years with the company, he was interested in updating his outdated equipment. After calling the ADT customer service phone number, he was told a new alarm system would cost $900. Frustrated at the very large ADT payment required, they left a review on PissedConsumer.

ADT support was the first comment on his review thanking him for being a twenty-year customer and offering to try to resolve the issue with a lower bid.

ADT social media contact links for Facebook, X (formerly Twitter), Pinterest, YouTube and Instagram are on the bottom of the official website. Customers can reach ADT customer service through social media by posting on the respective social media platform or through the instant messaging within the social media platform. 

Some users contact ADT and get replies from customer service by tagging @ADT on X (formerly Twitter) with a question. As seen from the example below, the ADT customer support provides a prompt response with an option to send a direct message to them. Source: X

Can I Contact ADT Local Services?

Wondering where is ADT customer service located nearby? If you are willing to dig through their website to find your local service area, it is possible to contact a local ADT support center. To find a local center in your area, start on the ADT local resources page. You’ll choose your state and then your area. Once you’ve selected your city or town, the local contacts for that area will be displayed along with the local address and ADT phone number for the area.

They provide one number for ADT complaints and concerns, which is displayed on the websiteThis number will call customer service directly at the ADT headquarters. For individuals frustrated with the types of specific installation or service issues described in an ADT review, speaking with headquarters may not be enough. These customers may want a more localized experience.

By finding the local service center for ADT, LLC, you can find individuals nearby to speak with. Be aware, however, that local ADT services do not have service hours around the clock. ADT customer service hours for local centers will be displayed on each area’s information page.

Source: ADT Help

How Can I Use ADT Help Page to Contact the Company?

The ADT Support pages on www.adt.com have a great deal of information, including contact information available for the company.

At the bottom of the support pages, you can chat with the company about any ADT complaint. A live agent will be available for a chat from 7 am until midnight, Eastern time. If you ask: “How do I talk to a live person at ADT?”, know that you must first communicate with a digital or AI chat agent to narrow your issue before connecting with a live human.

Source: ADT Help

How to Cancel ADT

Wondering how to cancel ADT? For this matter customers can call 1-800-ADT-ASAP.

Source: ADT Help

When it comes to cancellation-related ADT reviews on PissedConsumer, there are both positive and negative. For instance, in review #5523204, a customer mentioned that “customer service rep is only good thing about ADT.” After talking to a representative, they decided not to cancel the services they were receiving. 

However, other ADT complaints mention a different experience. In ADT review #5701435, a customer claims they “found it extremely difficult to cancel without threats and intimidation." They called several times to get different answers:

The first person I called said I could not cancel ahead of end of contract…I called again… and was told I have to cancel thirty days before.

Share Your ADT Experience with Others

Your security system should bring you peace of mind, and that goes for the company installing and monitoring your system. If you have ADT questions or concerns about your customer experience, firstly, reach out to the company. 

What has been your experience with ADT? You may write a review and share your consumer insights with others. Your feedback is valuable - positive or negative.

*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.