If you're looking for a good streaming service for entertainment, Hulu and Netflix are among the top choices for customers in the USA. Your best option depends on the specific features you are looking for, your budget, preferred content, and preferred streaming experience. This article takes an in-depth look at the difference between Netflix and Hulu to help you determine which one is best suited for you. It looks at the pros and cons of each, pricing, and the most commonly reported. Below is an overview of Hulu vs Netflix based on streaming services reviews on PissedConsumer.com. Number of reviews 16.6K 24.3K Rating* 2.4⭐⭐ 2.4⭐⭐ Price $8.99 - $26.99 $11.99 - $99.99 Content On-demand content, Live TV, Disney, and ESPN, depending on the plan On-demand content only Pros Wide range of content Bundled subscription plans Free trials available for most plans Wide range of shows and movies Simple pricing structure with three plans. Cheaper Fewer reported streaming issues Cons Streaming is limited to 2 devices for most plans Repetitive ads on ad-supported plans More expensive No live TV Billing and refund issues Poor customer service Key Insights Netflix subscriptions start at $8.99 with ads and go up to $26.99 for 4K HD services without ads, while Hulu offers bundled subscriptions starting at $11.99 with ads and going up to $99.99 for a premium bundle with no or limited ads. According to the recent data, Netflix is the most popular streaming service in the world with more than 325 million subscribers, while Hulu is the 9th most popular streaming platform according to the same research. Netflix has a wide range of content, including comedy, documentaries, and original programming. Hulu is now bundled with Disney+, offering a wide range of content, including extensive children’s material, Marvel, Star Wars, and some original programs What Are the Hulu and Netflix Pros and Cons? When comparing the two streaming services, it is important to weigh the pros and cons of Hulu and Netflix to determine which service best suits your viewing needs. Below is a look at the differences between Netflix and Hulu, highlighting their advantages and disadvantages based on customer reviews on PissedConsumer.com. Netflix Pros Offers a large, frequently updated library of original TV shows and movies. Supports up to 4K Ultra HD streaming on premium plans. Generally, it offers lower prices across all subscription tiers than Hulu. Works across a wide range of devices, including smart TVs, gaming consoles, and mobile devices. Common Netflix Complaints Poor customer service: Customers often report having difficulty reaching support, including long wait times, unanswered calls, or unhelpful responses. For example, in review #7146875, the customer wrote, No, I'm not happy because no one answered and no one has helped me. I've been holding on the phone and no one has answered. Difficulty canceling subscriptions. Some customers say that canceling subscriptions is not as straightforward as the Netflix cancellation policy suggests. In fact, one reviewer #7048942 described the Netflix subscription as “easy to get on but hard to get off”. Furthermore, several customers complained that they continued to be charged even after canceling their subscriptions. Billing and refund issues. Customers occasionally report unexpected charges, early billing, and difficulty getting refunds for wrongful charges. Hulu Pros Offers both on-demand content and live TV. Subscribers get access to current TV episodes shortly after they air. A free trial is available for most plans. Bundled subscription plans provide broader access to content. Common Hulu Complaints Poor customer service. Like Netflix, Hulu also receives numerous complaints about customer service. Users typically report difficulty reaching a live representative, delayed, and dissatisfactory issue resolution. For example, in review # 7106783, a user noted: Website is confusing and hard to use. No direct phone for customer service, no live person being used, all AI. Subscription and cancellation difficulties similar to those reported by Netflix customers. Billing issues. Customers frequently complain about being wrongfully charged and having difficulty getting refunds for the extra charges. For example, in review #7086064, one customer reported being billed multiple times within a few weeks: …Hulu charged me six times by February 3rd and once February 4th… Notably, there are several complaints about the billing for bundled plans, where customers end up being overcharged. For example, in review #7012177, I signed up for the bundle package and already had Hulu. I was charged for Hulu a few days prior, and then when the promotion asked for payment, I had all these new charges. Streaming issues. There are several complaints about difficulty accessing some shows, the app not working, buffering, and playback issues. What to Watch on Hulu vs Netflix? There are some significant differences when it comes to Hulu vs Netflix content. Many consider the best Hulu shows to be original Hulu productions like The Handmaid’s Tale or Disney content available through a Hulu bundle. There are movies and shows for both adults and children with a specialized Kids section. Source: hulu.com/hub/kids Hulu reviews respect and praise the diversity of the shows offered on the platform. A reviewer on Reddit recently claimed that Hulu had more network shows and that the quality was higher than that of Netflix. Another poster agreed that “Hulu has more variety” and stated that Netflix titles feel like they are “more for adults.” Source: reddit.com For those wondering what to watch on Netflix, the platform promises subscribers “Unlimited movies, TV shows, and more” that customers can “watch anywhere” and “cancel anytime.” Source: netflix.com Like Hulu, there is a dedicated Kids platform for younger viewers, which includes movies and shows. However, consumer insights also tell us that Netflix offers international shows, many popular original shows and movies, documentaries, and stand-up comedy specials. What Are Hulu vs Netflix Price Ranges When it comes to pricing, Netflix keeps things simple with three tiers, while Hulu offers more subscription plan options. The cheapest Netflix plan is the standard plan with ads, priced at $8.99 per month, compared with the Hulu with Ads plan, priced at $11.99. At the ad-free level, the prices are more comparable. Netflix’s Standard (No ads) plan costs $19.99 per month, while Hulu (No Ads) costs $18.99 per month. Both plans provide access to the full streaming libraries without ad interruptions. However, Hulu allows offline downloads, while Netflix does not. Also, at this level, Netflix offers the option to add an extra member for an additional fee. There is a key difference between Netflix and Hulu's premium pricing. Netflix offers a $26.99-per-month plan that includes 4K Ultra HD + HDR, allows streaming on up to 4 devices, and lets you add up to 2 additional members for an extra fee. On the other hand, Hulu does not separate its plans by quality. Instead, at the premium level, they offer live TV and bundled service options. These higher-priced subscription options range from $89.99/month to $99.99/month. Overall, Netflix is more affordable for on-demand streaming, while Hulu offers more value if you are looking for live TV, bundled services, and access to current TV shows, although at a higher cost. Hulu Plans & Pricing Netflix Plans & Pricing Hulu (With Ads) - $11.99/month Hulu (No Ads) - $18.99/month Hulu + Live TV (With Ads) - $89.99/month Hulu + Live TV (No Ads) - $99.99/month Hulu Disney Bundle + Live TV (With Ads) - $89.99/month Standard with Ads - $8.99/month Standard (No Ads) - $19.99/month Premium - $26.99/month Customer Service Experience According to the worst and best streaming services report, 60-62% of customers are satisfied with the Netflix and Hulu customer service experience. Both Netflix and Hulu resolve issues roughly 75% of the time despite moderate rankings on the platform. Netflix Hulu Issue Resolution 74.53% 75.20% Communication Satisfaction 60.68% 62.42% Recommendation 47.20% 48.79% Many customers contact Hulu support about their accounts, payments or charges, and issues with activation or the product or service. In review #6786540, a customer called Hulu and claimed, “Customer service was very nice and wanted to help me resolve my issue,” but they are still “hoping someone calls me back” after the initial call was dropped. Another customer praised the service they received after they decided to contact Netflix about a different plan. In their reveiw (#6807907) customer claims they had, “Extremely friendly and excellent service” and they “Enjoy Netflix and the great movies.” If you need to contact Netflix customer service, dial 888-579-7172. To get in touch with Hulu customer service, call 888-265-6650. Share your experience Hulu vs. Netflix: Cancellation and Refund Policy According to Hulu Q&A and Netflix Q&A. We compiled the answers in our Hulu vs Netflix comparison below. Netflix Hulu How do I cancel service? Log in to your account Go to Manage your membership Click Cancel, then Finish Cancellation Log in to your account Go to the Account page Click Cancel and choose Pause or fully Cancel Can I get a refund? No published refund policy Contact Netflix customer service for details Refunds possible in “certain circumstances” Processing time: 7–10 days Both streaming services allow for simple cancellation through your account page on the platform. Refunds are a bit more complicated. According to the Hulu Help Center, the company may issue refunds in its sole discretion. Customers are encouraged to contact the company at 888-265-6650. Source: Hulu Help Center In review #5862479, a frustrated customer claims that they were charged twice for five months but were only refunded for two when they called Hulu customer service. She posted that she is still very upset about the situation. According to the company's Terms of Use, there is no Netflix return or refund policy. Payments are nonrefundable, and partial subscription periods are not eligible for refunds or credits. However, while refunds are generally not given, there's a possibility of receiving credits or discounts. These credits are at the company's sole discretion and can be offered for any reason. Source: Netflix Terms of Use If you have questions about payments, you can contact the company for assistance. Customers have the option to contact the company by phone at 1-844-505-2993, or they may attempt to resolve the issue via chat. One customer who was promised a Netflix refund claims that the company is quick to charge you, but when it comes to refunds, they'll give you all the runarounds and BS. Choosing the Best Streaming Video Service It depends on your entertainment needs, budget, and streaming preferences. Netflix is best for on-demand entertainment. However, if you are keen on live TV, consider the premium Hulu subscription with Live TV. In terms of affordability, Netflix is generally more affordable. As for streaming quality, reviews indicate fewer streaming issues with Netflix than with Hulu. Ultimately, the best streaming service may be up to the individual user. Do you have experience with Hulu or Netflix? Write a review and help others decide which service is best for them. Share your experience *Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.