eDreams is a global travel booking platform offering discounted flights, hotels, and car rentals. Operating since 1999, it attracts travelers with low prices and a quick booking process. But many consumers ask: Is eDreams reliable? Customers want to know more about what to expect from the company, so we looked at eDreams reviews to find out. Key Insights: Many travelers highlight affordable prices and quick bookings, which make planning trips simple. Refunds and cancellations appear most often in complaints, with reviewers describing delays, unclear policies, and missing payments. The Prime subscription program generates mixed reactions, with some enjoying discounts but others struggling to cancel. Is eDreams reliable? Many travelers ask: Is eDreams a trustworthy platform for booking flights and hotels? Based on thousands of consumer reviews on PissedConsumer.com, the answer depends on what matters most to you: price, support, or reliability. eDreams has been active since 1999 and currently holds over 8,600 reviews on our platform. The company has a low average rating of 1.4* out of 5 stars, and most complaints are about eDreams customer service. 47,800 calls to the online travel agency have been placed through PissedConsumer. The company has been able to resolve consumer issues in 9% of those calls. However, many consumer issues remain unresolved, as reflected in the eDreams pros and cons. eDreams pros eDreams cons Fast and easy booking Affordable prices Access to multiple travel providers in one place Refund delays Hidden fees and unclear policies Prime membership cancellation issues Poor customer service One reviewer explained the issues they had with an eDreams cancellation and contacting customer service. In review #5316356, the customer stated that their flight was cancelled and the agency did not send a notification. The customer then discovered that there is “no email contact” and that the “phone number dials but cuts off” : Easy to book and make payment. Very difficult to request refund and no existence of customer care only … robot which can't answer your questions. Top Complaints in eDreams Reviews When consumers share their experiences with eDreams on PissedConsumer.com, several issues appear repeatedly. The most common complaints focus on refunds, customer service, Prime membership charges, and cancellations. eDreams refund Refund requests are one of the biggest concerns among eDreams customers. According to PissedConsumer data, 34% of eDreams reviews are about the refund process. Travelers often report that, even after cancellations are approved, the promised money does not arrive within the stated time frame. In many cases, customers say the refund period passes without any payment being issued. One reviewer shared their experience after a cancelled flight: I received from eDreams a non-reply email … that the refund processing might take up to 30 days. This period has passed, and I have not received anything. Not all reviews are negative, however. Some customers get the answers they want to their eDreams questions. One customer left a positive review #5771369 about getting a “refund as promised” after their “annual subscription deducted” without consent. Issues with eDreams customer service Another frequent frustration shared in eDreams reviews involves difficulties reaching customer service. Many travelers describe long hold times on the phone, live chat sessions that never connect to a human agent, and automated replies that do little to resolve urgent travel issues. When problems such as booking errors or missing confirmations occur, customers often say they are left without clear support channels to rely on. In review #6793643, a customer recounted how a failed booking left them stuck in an endless cycle of unhelpful responses: I booked yesterday, never got notification but did get funds on hold in my account … I waited for an amazing amount of time and no one showed up on live chat … then I called on the telephone and waited 35 minutes and no one got on. In another case, a traveler reported paying $1,900 for two urgent plane tickets following a family emergency. Despite completing the online payment, they never received ticket confirmations or boarding passes. Without any meaningful customer support to step in and resolve the issue, the passengers missed their flights, suffered financial loss, and described the experience as deeply stressful. eDreams Prime membership concerns Another recurring issue is the eDreams Prime membership. Although marketed as a way to access discounts and VIP support, many reviewers report unexpected charges or difficulty canceling. Source: eDreams Prime Most of the complaints about eDreams Prime Membership are related to issues trying to cancel the service. Customers claim they are being charged without authorization or that the easy online cancellation isn’t quite as straightforward as promised. One poster on Reddit feels the program is a “total scam” after they tried to cancel and were given vouchers they couldn’t use. Source: Reddit Another subscriber left a review on PissedConsumer (#6830935) about how hard it is to cancel the eDreams Prime program. This is absolutely horrendous.. for years i have called edream company to cancel my edream prime, every year they get 100 from my account and they never cancelled it, it's extremely horrible. eDreams cancellation concerns In addition to the challenges of canceling the eDreams Prime trial membership, customers often mention other issues with cancellation. The eDreams cancellation FAQ states that most flights can be canceled online, but it “won’t necessarily lead to a refund.” Any refunds depend on the “fare conditions” of the ticket purchased. There is also a $50 administration fee per ticket charged by the online travel agency. Source: eDreams Despite this, some consumers still claim that eDreams is “dishonest and non-transparent with their policy,” and 32% of reviews are focused on cancellation issues. In review #6785121 a traveler shared that they had an issue with the refund amount, despite having cancellation insurance. Gives you the idea you get a full refund at cancellation. Turns out it is less than 50% of what you paid. Does eDreams Make Dreams Come True? For some, eDreams delivers affordable, convenient travel planning. For others, it creates stress, unexpected costs, and long waits for solutions. Before booking, it’s wise to review fare conditions carefully and monitor any subscriptions or charges. Have you had issues with eDreams? Why not give voice to your experience and leave a review or a comment to share consumer insights with others? *Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.