Hartz is a well-established pet supplies company that has been around for over 95 years. It has multiple brands and a wide range of products. However, it has faced scrutiny in the last few years with recent customer reviews raising questions about the safety and reliability of some of its products.
In this article, we researched the pest store’s reviews and website to answer the top consumer questions regarding the safety and reliability of Hartz products to help you make an informed decision.
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Number of Hartz reviews – 82 |
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Hartz rating* – 1.7⭐⭐ |
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Claimed losses – $4.6K |
| Resolved issues – 0 |
Key Insights
- Hartz is only a manufacturer but not a distributor of pet supplies. They outsource distribution to various suppliers across the USA and Canada.
- Aside from manufacturing pet products, Hartz also offers pet care tips on their website.
- In several Hartz reviews, customers reported that their pets had adverse reactions to the Hartz flea and tick collars and ultra guard flea and tick treatment.
Is Hartz Legit?
Hartz provides a full range of pet care products for dogs and cats. The company was started in 1926 by Max Stern when he moved from Germany to America.
Source: hartz.com
Hartz states that their mission is, to “create a world where all dogs and cats are healthy, happy and spend a long and joyous life together with their family” by “providing pet care products that give pets the Unconditional Love that they give us.”
Hartz’s product categories include:
- Toys
- Treats and chews
- Grooming
- Flea and tick control
- Health and wellness
- Disposable diapers
Hartz is not the only name under which the goods are sold, as the company has numerous sub-brands. Among them are Oinkies, Delectables, Truecoat, Miracle Guard, and many others.
In their FAQs, Hartz notes that they are a manufacturer and do not sell to consumers directly. Their website is designed for informational purposes only. All their products are available across the USA in major supermarkets, large retail stores, major grocery stores, and pet stores. If online shopping, you can buy at Walmart, Amazon, or Chewy.com.
To find out where to buy your preferred items near you, click the “Where to Buy” button on the particular product’s detail page. Or, select “Where to Buy” from the home page then enter the specific product you want to buy on the search bar and provide your location.
Source: hartz.com
How to Contact Hartz Customer Service?
According to their website, you can contact customer service via email or phone. The Hartz customer service contact number is 1-800-275-1414. It is available Monday to Friday between 9am and 5pm EST.
For email support, either fill out the form on their “Contact Us” page or email consumeraffairs@hartz.com.
Source: hartz.com
Hartz also has a social media presence on Facebook and Instagram where they update regularly. Therefore, you can send a direct message or comment with your question or complaint on the most recent post.
Are Hartz Products Good for Your Pets?
Are Hartz pet products harmful? Is Hartz bad for dogs and cats? These are some of the critical questions pet owners ask when considering Hartz products. We looked at what Hartz customers had to say about the company through the various PissedConsumer features.
Hartz reviews, and ratings on PissedConsumer.com reveal that most customers are dissatisfied. Hartz has a 1.7 rating out of a possible 5 stars with 81% of customers rating the company negatively.
Hartz positions their Tick and Flea Control product line as the best flea treatment. However, Hartz pet product reviews indicate otherwise. The majority of complaints are regarding the Hartz flea and Tick collars and Ultraguard flea and tick treatment, with customers citing adverse effects of the product.
In one of the Hartz consumer complaints #5057417 the pet owner shared:
We almost lost our dear sweet Kobe, only 2&1/2 years old. Three days after giving him a Hartz Ultraguard Pro flea/tick treatment, he started losing balance and having tremors…
While in Hartz review #5400045, the pet owner said:
I use the hearts, flea and tick collar for cats and it ate all of my cats hair off of her whole neck and all the way to the meat and I have spent up to $1200 so far in emergency veterinary bills.
Despite the numerous complaints, Hartz asserts that its flea and tick treatment products undergo rigorous testing to ensure safety and meet the EPA safety standards. In a Hartz product safety statement on their website, they state the following:
The safety of Hartz flea and tick products is a top priority for Hartz, and our commitment to pet protection is supported by a wealth of facts and information, including the proven low toxicity of Hartz UltraGuard® products in the US.
Source: hartz.com
Other commonly reported consumer issues are regarding the Delectable brand of Hartz pet products. In review #5698781 a customer said that there was no calorie information indicated, while complaint #5610374 indicated that the Chicken chews had a high salt content.
Notably, there are no complaints about other Hartz pet products on PissedConsumer. Satisfied customers say that their pets love the products.
What is Hartz’s Return Policy?
According to the Hartz return policy and Satisfaction guarantee provided in their FAQ section, you can return any of their products that you are not satisfied with at any time for a refund of the purchase price.
You can return an unused portion of Hartz pet supplies in its original packaging along with the original receipts. Include your name, return address, and reason you are not satisfied with the products in the return package and send it to the following address:
- The Hartz Mountain Corporation
- Consumer Satisfaction Division
- 400 plaza Drive
- Secaucus, NJ 07094 USA
There is a limitation of 3 refunds per household. Also, you should not return liquids via email. Contact Hartz customer service with questions or for assistance with your pet supplies refunds.
So, Should You Trust Hartz Products for Your Pets?
Hartz stands out for its long history in the pet supplies industry. They not only offer a wide range of products but also state their commitment to safety.
However, as evidenced by most Hartz customer complaints on PissedConsumer, there are safety concerns about the Hartz flea and tick products. Some customers reported near-fatal experiences for their pets after using flea and tick collars and Ultra guard treatments.
Have you used any of the Hartz pet products? Write a review on Pissedconsumer.com to share your experience with other pet owners.
Legal disclaimers:
- While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
- All or some image copyright belongs to the original owner(s). No copyright infringement intended.
