Buying a new home is a quintessential part of the American Dream. But what happens when the dream turns into a nightmare? This seems to be the experience of Phillip C. from Florida who shared his story among the LGI Homes reviews on PissedConsumer.

In his original written review, Phillip C. explains that after moving into a new build by LGI Homes in Florida, he realized he had “been lied to, dealing with all the issues and pain and suffering.” After countless rounds of back and forth with LGI Homes customer service, Pissed Consumer reached out to Phillip to hear more about his experience.

In his video review, Phillip explains that he and his family, including two children with medical needs, moved into a new home built by LGI Homes. The first issue for the family happened at closing when, after advertising a zero-down move-in, the company “lied to us and said that we had to come up with $8,600 for a total of $12,000, which we did.” This was just the first of many complaints the family discovered.

Phillip continued his tale in his LGI Homes review with plumbing and HVAC issues in the home.

Two weeks later, we had issues with the other bathroom, backing up with water all the way into our house. Plumber comes out, claimed that he fixed the problem. Didn't fix the problem,” Phillip states.

Ultimately it was discovered the builders had left a piece of PVC piping behind which had fallen and become trapped in the sewer lines.

Additionally, Phillip, who works in HVAC, discovered a series of LGI Homes complaints with the HVAC system installed in the home.

I said it's 95 degrees outside of my house getting up to 81 degrees. It's not cooling down. And I do have a daughter who has congenital heart disease.” He continues, “And heat was one of those things that she cannot be around.

As his home was still in the first year of its LGI Homes warranty, Phillip tried multiple times to work with the company to have the issues resolved. He spoke with numerous representatives with LGI Homes customer service as he tried to find a solution to both the plumbing and the HVAC issues.

He explains that after multiple calls to the LGI Homes customer service number, “they came into my house, disrespected my home and said, ‘Well, I don't feel like that there's anything wrong in here.’

After explaining that the company had waited months to inspect, the LGI inspector “he denied the whole thing. He denied everything.

Despite multiple online reviews and complaints about LGI Homes, Phillip’s issues were never resolved by the company. After a visit by the plumber sent by LGI Homes, the plumber pushed the broken piece of pipe into the sewer line.

Then, according to Phillip’s online LGI Homes reviews, he asked for reinsurance.

When I called him back and I asked him to come back to reinsure me, that's what he told me that he said, ‘I don't have to reinsure anybody.’

Phillip’s experience in Florida isn’t an isolated event. More than 507 reviews have been left on PissedConsumer outlining similar issues with LGI Homes. Complaints from customers range from A/C systems not working to leaking roofs in a newly constructed home. 96 total calls were made to the LGI Homes phone number, but only 6 percent of those calls resulted in any sort of resolution.

As far as Phillip’s experience, once he had gotten all the help he could through LGI Homes insurance, Phillip used his HVAC background and “ripped out the old system 3 ton and I replaced it to a $10,000 system” to update his air conditioner. This finally kept his house cool in the summer.

According to consumer, with sentiments that echo many of the other reviews for LGI Homes,

They tell you everything that they possibly can to have you buy their homes and once a deal is signed, they basically don't want to have anything to do with you.

Left feeling frustrated and angry, Phillip finally ran out of options other than warning others, “The last words I had to him was I will post signs in my yard for people not to buy their homes.

Tips for Buying LGI Homes

Building a new home is exciting, but can also be stressful, especially for first-time homebuyers. If you’re considering a new home, consider the following:

  • Work with a realtor. As a buyer, you don’t have to pay a realtor anything to work on your behalf, but the realtor can help you solve issues and guide you in the buying process. You have nothing to lose by working with a real estate professional as an advocate with a home building company and perhaps a great deal to lose.
  • Hire a home inspector. A new home should be perfect, but a home inspector can help make sure of it. Hire a home inspector as part of your buying process and have him or her work through the home. A good home inspector will help you spot non-cosmetic issues with electricity, plumbing, HVAC, roofing, and more.
  • Get known issues repaired before you close. Once you sign as a home buyer, the new home is yours and you’re stuck with the issues you knew about before closing. You do a final walkthrough in your home before you close, preferably with an inspector, and create a “punch list” as part of the home buying process. Take your time and mark everything you see and note. Don’t close on the home until all your concerns have been addressed.

Buying a new home should be a fun and exciting experience. You’ve worked hard to have your part of the American Dream, and hopefully, all goes well. Ensure that you know what to expect by reading online reviews and actual customer experiences. Have concerns or issues with your new home? Help others by joining an online community and leaving a review about your experience.

Freelance Writer By Rebecca Garland
Business and Education Expert

Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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