The relationship between companies and consumers is unique. If a company makes a mistake or disappoints you, their customer, the relationship can be terminated almost immediately. When customers are frustrated, they aren't usually quiet about their displeasure and their dissatisfaction can spread quickly. Video interviews serve as evidence of this!
Businesses know they need to work hard to make things right when customers like you have complaints. Savvy companies monitor reputable review platforms like PissedConsumer.com to look for customer experiences shared in reviews. Many of them make efforts to reach out to customers who leave negative reviews to address and resolve the issue publicly.
What Are PissedConsumer Video Interviews?
Here at PissedConsumer.com, we offer consumers a chance to connect with companies in several ways. They can write customer reviews about their experiences and seek the chance to attract the company's attention to their issue. There is also an option to reach out directly to a company by sending them a message or by calling through the “Call Customer Service” feature on the website.
While all those methods can be successful, the likelihood of reaching a company and resolving your consumer issues goes up five times when you choose to share your experience in the PissedConsumer video interview.
A video review gives you a chance to not just write about your experience but also to amplify your voice and connect with others on a more personal level. Sometimes, consumer issues can be too complicated to explain in short, written reviews. Video interviews on PissedConsumer.com are an exceptional opportunity to share your story and explain the details behind the situation through both your voice and body language, making your experience more explicit and impactful.
Steps to Do a Video Interview on PissedConsumer
The process of recording a video interview on PissedConsumer is easy and will take a little of your time. If you follow the proper steps, the audience will hear your message clearly. Here is a guide to assist you.
To create a consumer video interview on PissedConsumer, you need to walk through our video interview process.
Here are steps that you should take to record a PissedConsumer video interview:
Step 1: Post a written review.
You should start by logging in to the PissedConsumer.com website and writing a review. Ensure that you include all details and describe all specific features of your issue. An effective customer review should consist of relevant details, as well as both positive and negative experiences, to give a fair assessment. It's also essential to add images and video evidence to support the review. Post your written review when you finish it.
Step 2: Wait while your submission is moderated.
Reviews on our platform pass a thorough moderation process to verify the content and make sure that no personal details are disclosed. If there's no suspicious content detected during moderation, the review is automatically published. If the system flags suspicious content or identifies a questionable IP, our moderation team manually reviews it. This process may take some time.
Step 3: Get an invitation to the video interview.
After submitting a detailed written review describing your issue, you might receive an invitation through email to record a video interview with us. If you haven't received the invitation but believe your consumer issue needs publicity, you can email us at video@pissedconsumer.com
Step 4: Choose the video interview type.
The email you receive from PissedConsumer will contain two options for how you'd like to record your interview:
- You can choose the "Self-recording" button to record the interview yourself at any time.
- You might select "Live-interview" to schedule a date and time for a live interview with the PissedConsumer interviewer.
Step 5: Wait for the video interview to be processed and posted.
After completing the video interview, our production team will process the interview. Then, we may post it on the PissedConsumer YouTube channel and share it on social media accounts. As soon as your video interview is published, you'll receive an email with the links to your video on our YouTube and other social media for you to share your story with others.
Why Should You Do Video Interviews with PissedConsumer.com
Are PissedConsumer video interviews a good or bad option for customers to express their concerns and attract attention? Though they are relatively brief, they are highly impactful. They have a format of an interview that is then saved as a consumer video and might be posted on our YouTube channel, which has more than 3 million views. Additionally, they are shared online through the PissedConsumer social media channels such as Facebook and X. Through our connections and the online community, our video interviews gain considerable attention and provoke many views, comments, and discussions.
Businesses that are trying to maintain and build relationships with customers know that publicly resolving complaints is critical. When a consumer video about their company is circulating, businesses pay attention and usually start acting.
For example, a video about a customer experience with the U.S. subsidiary of Audi AG, Audi of America, gathered 1,000 views within a few weeks. Customers faced serious issues with their 2016 Audi A5 at just 58,000 miles, requiring a new engine. Audi USA initially agreed to cover the cost but later only paid half, leaving the couple to pay $8,700. Despite the repair, the car continued to have problems, prompting customers to leave a review on PissedConsumer and follow up with a video review about their experience with the company. Later, reviewers posted an update that stated:
Pissed consumer brought light to the issue, without all the social media attention I doubt Audi would’ve contacted us with a solution. We agreed to a solution with Audi. This has been resolved. Thank you so much @pissedconsumer for all your help!
Companies that care about their customers and online reputation monitor consumer review websites and social media accounts for a specific reason: they want to listen to the consumer's voice and use this voice to learn and improve. When a complaint arises, the company has the opportunity to make a public apology. Such an action allows them to show existing or potential consumers how well the business addresses customer complaints.
Resolution Begins with Your Voice
Leaving a video interview on PissedConsumer.com is a powerful way to amplify your voice and share your experience with a broader audience. By following the simple steps you may attract more attention to your issue and increase the chances of your story being heard by the company. No matter what you are looking for, an issue resolution or warning others, your voice matters, and the PissedConsumer review platform provides the space to amplify it.
Legal disclaimers:
- While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
- All or some image copyright belongs to the original owner(s). No copyright infringement intended.
